Search Results
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Report Capitalize On SaaS CRM Solutions With Better Governance
Organization: The CRM Playbook
August 20, 2018 | Kate LeggettOrganizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but few have adapted their governance processes and policies to get maximum value out of those solutions. The move to...
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Report Look For Banking Applications With Embedded Artificial Intelligence
Off-The-Shelf Capabilities Offer A Fast Path Toward AI
August 10, 2018 | Jost HoppermannArtificial intelligence (AI) has quickly become a key tool for leading banks to improve customer experience, increase process efficiency, and drive revenue. AI's increasing maturity means that...
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Report The Forrester Wave™: Industrial IoT Software Platforms, Q3 2018
The 15 Providers That Matter Most And How They Stack Up
In our 24-criteria evaluation of industrial internet-of-things (IIoT) software platform providers, we identified the 15 most significant — Amazon Web Services (AWS), Atos, Bosch, C3 IoT, Cisco, GE...
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Report The Strategy Handbook: How CIOs Can Drive Security And Privacy Improvement
Strategy: The Cybersecurity And Privacy Playbook
July 31, 2018 | Paul McKayAs CIO, you must work with the chief information security officer (CISO) and chief privacy officer (CPO) to develop the cybersecurity and privacy strategy for your firm's business. This report lays...
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Report The Five Key Trends For 2018 That Shape How We Manage Enterprise Content
Landscape: The Enterprise Content Management Playbook
July 23, 2018 | Cheryl McKinnonFive key trends are shaping the enterprise content management (ECM) space. New business objectives, new market imperatives, and new cloud-based platforms compel technology and business decision...
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Report US Tech Spending Forecast Highlights The Digital Services Divide
Shifts In Tech Spending And Overall Economic Outlook Will Amplify The Reshuffling Of The Services Market
Major shifts in tech spending mean new winners and losers in the services market. This report discusses the effects of 2018 tech spending on the services market and key trends CIOs must consider...
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Report The State Of DX 2018: Priorities Thwarted By Legacy Foundations
Benchmarks: The Digital Experience Delivery Playbook
July 19, 2018 | Mark GrannanWhat are your digital experience priorities? What barriers are you facing to elevate your personalization strategy? How are you stitching your metrics together to create alignment? Forrester's...
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Report New Tech: Autonomous Vehicles, Q3 2018
Forrester's Landscape Overview Of 24 Providers
Over the past decade, self-driving cars have moved from a curiosity in college engineering labs to a top priority for global tech and auto companies. Why? The technology that enables vehicles to...
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Report Make Startup Acquisitions Part Of Your Digital Business Growth Strategy
The High-Tech Industry Has Mastered Startup-Driven Product Innovation — You Can, Too
Investments in emerging technology startups have never been higher, which means the raw materials of technology-based innovation have never been more abundant. CIOs can learn from the high-tech...
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Report IoT Solutions Transform Fleet Management
IoT-Enabled Fleet Management Solutions Deliver Powerful Business, Financial, And Operating Results
July 16, 2018 | Michele PelinoFirms from many industries are deploying fleet management and internet-of-things (IoT)-enabled fleet management and telematics solutions. The initial goal is to achieve fuel efficiencies and enable...
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Report Track Your Progress Toward EA Value
Performance Management: The EA Practice Playbook
July 13, 2018 | Gordon BarnettThe age of the customer is raising the bar for what businesses need from their enterprise architecture professionals (EAs). Applying a stable progress or maturity framework helps EA leaders set and...
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Report US Tech Market Outlook For 2018 And 2019
Cloud Powers Tech Spend To Nearly 7% Growth And Software To 8% Growth
July 2, 2018 | Andrew BartelsCIOs and other tech decision makers will see positive fundamentals in 2018 and 2019. This report lays out Forrester's analysis of how conflicting forces will affect US tech markets in 2018 and 2019...
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Report The Future Of Telecoms: From Endangered Species To Digital Service Providers
The Changing Value Contribution Of Telcos In Digital Ecosystems
July 2, 2018 | Dan BielerDigital is affecting the telco market. More than ever before, telcos are embracing new technologies and experimenting with new business concepts. This, in turn, creates opportunities for enterprise...
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Report Best Practices For IoT Product Development And Delivery
An Expanding Set Of Best Practices Aids The Development And Delivery Of Great Connected-Product Experiences
June 27, 2018 | Jeffrey S. HammondMost software development shops don't have the right operational practices to build and deliver great customer experiences for the internet of things (IoT). This report catalogs the best practices...
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Report The Canadian Tech Market Outlook For 2018 To 2019
5% Growth In 2018 Will Slow To Under 4% In 2019
The Canadian tech market will continue to post solid growth, but several factors may slow growth in 2019. Uncertainty around the future of the North American Free Trade Agreement (NAFTA) combined...
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Report Forrester Infographic: Digital Transformation, Disruption, And Risk
Mind The Gap: Digital Disruptors Extend Their Lead Over Less Mature Companies
June 6, 2018 | Nigel Fenwick, Jennifer Isabella, Victor MilliganCompanies beginning their digital journeys may already be too far behind to compete effectively. This infographic for CMOs highlights the dramatic differences between leaders and laggards in the...
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Report Ransomware Is A Business Continuity Issue
Firms Are Just Not Prepared To Handle Cybersecurity-Induced Disasters
Ransomware attacks hit firms hard on all fronts — the business, partners, clients, employees, and regulators. Successfully getting out of a ransomware situation requires I&O and S&R pros to work...
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Report Target Industry Analyst Relations With Achievable Metrics
Benchmarks: The Industry Analyst Relations Playbook
May 21, 2018 | Kevin LucasMyriad options puzzle industry analyst relations (AR) as it tries to measure the value it brings to high-tech vendors and to deliver consistently against related targets. A Forrester trends survey...
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Report Design Data Governance For The Data Economy
Visionary Vendors And Data Providers Address New Requirements
The data economy is thriving. Firms are eager to deliver a seemingly endless supply of data and insights to meet the insatiable demand. This new frenzy raises the bar on data governance — data...
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Report Forrester Analytics: Marketing Automation Technology Forecast, 2017 To 2023 (US)
ForecastView Document
Marketing automation technologies allow marketers to market effectively via multiple channels while automating repetitive tasks. This US data-driven report gives a five-year view of growth for six...
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Report Build The Business Case For BYOD
The Total Economic Impact™ Of BYOD Versus Corporate-Owned Enterprise Mobility Strategies
Your organization can't live without mobile, but infrastructure and operations (I&O) pros struggle to understand the best way to give employees access to mobile technology. Deciding whether to...
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Report Follow Four Imperatives To Improve The Remote Worker Experience
Focus On Structure, Culture, Technology, And Compliance
May 9, 2018 | Andrew HewittAdvances in mobile and cloud technology mean that employees can more easily work from anywhere with no impact on their productivity. While many organizations readily embrace remote workers,...
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Report The Growing Importance Of Process To Digital Transformation
New Goals, Tools, And Methodologies Reshape Process Initiatives
May 8, 2018 | Rob KoplowitzForrester's Q1 2018 Digital Process Automation Survey revealed that respondents' businesses are changing in ways that require more digital automation than ever before. Application development and...
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Report Adoption Profile: Public Cloud In Europe, Q2 2018
In The Age Of Pragmatic Cloud, Customize Strategies To Comply With GDPR
May 2, 2018 | Lauren E. NelsonEvery enterprise in Europe is rethinking cloud — or should be. As European infrastructure and operations (I&O) professionals enter 2018, they're tasked with critiquing the cost efficiency and...
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Report Startups Can Jumpstart Your Innovation
Leading Consultancies Have Ecosystems Of Startups That CIOs Can Leverage
April 30, 2018 | Bobby CameronThe age of the customer is driving the age of innovation as companies work to deliver the experience, products, and services that their customers desire. Delivering innovative approaches can be...