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  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: SFA Solutions For The Evolved Sales Force

    SFA Vendors Are Finally Listening To The Needs Of Modern Sellers
    November 10, 2016 | John Bruno

    Many organizations don't realize the potential of their sales force automation (SFA) investments. They roll out these applications to increase transparency into sales activities and create sales...

  • For CIO Professionals

    Report

    Report Market Overview: SaaS Is Gaining Momentum In The World's Largest Digital Market

    Software-As-A-Service Has Already Become A Key Option For Chinese CIOs To Enable Business Agility And Digital Innovation
    November 9, 2016 | Frank Liu

    As Chinese firms pursue business agility and innovation, they are adopting a wide variety of software-as-a-service (SaaS) applications. But China's SaaS market is very different from the global...

  • For Security & Risk Professionals

    Report

    Report The State Of Application Security: 2016 And Beyond

    App Dev Is Leaving Security In The Dust, But You Can Change That
    November 9, 2016 | Amy DeMartine

    Applications are under siege, and successful application attacks are the source of the biggest data loss. At the same time, applications are shifting toward more speedy releases. To keep up,...

  • For CIO Professionals

    Report

    Report Vendor Landscape: Technology Business Management Solutions

    Customer-Obsessed Firms Must Manage Tech-Based Customer Value
    October 31, 2016 | Eveline Oehrlich, Sophia I. Vargas

    CIOs and their leadership teams can no longer leave the analysis, management, and optimization of technology management costs to spreadsheets and uncoordinated processes. Those who want a seat at...

  • For CIO Professionals

    Report

    Report 2016 To 2017 Latin American Tech Market Update

    Troubles Will Keep Tech Spending Down, Despite Rising Demand For Mobile And Cloud
    October 20, 2016 | Andrew Bartels

    The good times that CIOs and tech vendors in Brazil and other Latin American markets enjoyed in the first half of the decade have come crashing to an end. With these slowdowns lasting into 2017,...

  • For CIO Professionals

    Report

    Report 2017 US Tech Budgets: The Outlook For Tech Spending Overall And By Industry

    Steady US Economic Growth And The BT Agenda Will Drive 5% Tech Market Growth In 2017
    October 17, 2016 | Andrew Bartels

    CIOs and their business partners prepare their tech budget plans based on their own businesses' strategy and requirements. Still, it can be useful to look at what other firms are doing, especially...

  • For Infrastructure & Operations Professionals

    Report

    Report The State Of Cloud Platform Standards, Q4 2016

    Standards Bodies And Open Source Foundations Learn To Play Nice
    October 14, 2016 | Lauren E. Nelson

    Infrastructure and operations (I&O) professionals look to cloud computing services to enable flexibility and scalability for agile applications, but many fear vendor lock-in. Without...

  • For Security & Risk Professionals

    Report

    Report The IoT Attack Surface Transcends The Digital-Physical Divide

    Security Leaders Must Prepare For High-Impact Attacks
    October 13, 2016 | Jeff Pollard, Merritt Maxim

    The internet of things (IoT) has evolved beyond a hyped buzzword into commercially available technologies that can significantly improve customer outcomes and deliver business benefits. However,...

  • For Application Development & Delivery Professionals

    Report

    Report Applying Advanced Analytics To Your Supply Chain

    Take Advantage Of The Data, Analytics, And Internet Of Things Revolution To Enhance Processes And Delight Customers
    October 12, 2016 | Phoenix Zhang, Rowan Curran

    Overstock, understock, late shipments, broken equipment, poor-quality goods — the problems of supply chain managers are nearly endless, and they have severe business impact. In a world of...

  • For Application Development & Delivery Professionals

    Report

    Report How To Improve Your Top Line With Salesperson-Centric Software

    October 5, 2016 | John Bruno

    Unequivocally, the ultimate measures of success for companies revolve around converting more sales, maintaining higher margins, and lifting revenues. CRM, and more specifically sales force...

  • For Infrastructure & Operations Professionals

    Report

    Report Build A Business Case For Enterprise Smart Glasses

    The Total Economic Impact™ Of Smart Glasses
    September 30, 2016 | J. P. Gownder, Shaheen Parks

    Smart glasses are helping employees better serve customers in a wide array of contexts. They're hands-free tools that offer access to digital assets, process-specific software, and even real-time...

  • For Application Development & Delivery Professionals

    Report

    Report Digital Transformation And Customer Experience Frame The New Business Case For BPM

    September 26, 2016 | Clay Richardson

    Historically, the business justifications for business process management (BPM) focused on improving business operations; now, the focus has shifted to improving customer engagement across digital...

  • For CIO Professionals

    Report

    Report European Tech Market By Country, 2016 To 2017

    The UK And Other Eurozone Countries Will Generally Lag Behind Non-Euro Countries
    September 19, 2016 | Andrew Bartels

    Despite the expanding scope of the European Union (EU), Europe is still a collection of 28 different countries — and even more so after the UK's vote to leave the EU. This report provides...

  • For CIO Professionals

    Report

    Report The Midyear Global Tech Market Outlook For 2016 To 2017

    Slowing Economies And Cloud Constrict Tech Market Growth
    September 16, 2016 | Andrew Bartels

    CIOs in the middle of 2016 are facing the pull from their business partners to invest in new mobile, cloud, and analytical technologies to help their businesses grow and the push from CEOs and CFOs...

  • For Application Development & Delivery Professionals

    Report

    Report Maximize Your Chances Of Business Intelligence Success In A Customer-Centric World

    September 14, 2016 | Martha Bennett, Boris Evelson

    How can you make sure that your business intelligence (BI) initiative is a success? This question isn't unique to BI, but it's still a tall order, as many organizations have a history of failed BI...

  • For Application Development & Delivery Professionals

    Report

    Report The New Discipline Of Digital Business Automation

    September 9, 2016 | Clay Richardson

    Application development and delivery (AD&D) leaders are on the front lines of fast-moving digital transformation initiatives. To achieve digital dominance, progressive teams of business and...

  • For Application Development & Delivery Professionals

    Report

    Report Digital Innovation Reshapes The Future Of Business Applications

    September 8, 2016 | Paul D. Hamerman

    Business environments and the application software industry are changing rapidly. Enterprises face increasingly difficult choices between renovating or upgrading existing solutions and investing in...

  • For Enterprise Architecture Professionals

    Report

    Report How To Archive Personalized, Contextualized Web Experiences

    Don't Let Compliance Obligations Stall Your Customer Experience Improvement Efforts
    September 8, 2016 | Cheryl McKinnon

    Banks, insurance companies, and other firms with heavy compliance obligations are missing opportunities to use modern digital experience platforms. Legal and compliance teams can stifle website...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Videoconferencing Platforms

    Videoconferencing Becomes Key To Collaboration And Employee Experience
    September 2, 2016 | Nick Barber

    The days when executives held the keys to the boardroom that housed the high-end videoconferencing (VC) system are no more. Now enterprises can improve employee experiences by deploying VC to their...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Software-Defined Data Centers

    The SDDC Is Still A Work In Progress, But Progress Is Swift
    September 1, 2016 | Robert Stroud, Richard Fichera

    To meet needs arising from the unprecedented acceleration of the digital business, infrastructure and operations (I&O) professionals are shifting their attention from physical infrastructure to...

  • For CIO Professionals

    Report

    Report The Public Cloud Services Market Will Grow Rapidly To $236 Billion In 2020

    2020 Sizing Forecast Shows Strong Growth, But With Signs Of Maturity On The Horizon

    Public cloud services are the biggest disruption in the tech market in the past 15 years — and adoption is accelerating. We project that revenue from public cloud platforms, business services, and...

  • For Infrastructure & Operations Professionals

    Report

    Report The Future Of Digital Workspaces Is Cloud

    I&O Pros With On-Premises Digital Workspace Solutions Look To The Cloud
    August 31, 2016 | David K. Johnson

    Employee technology plays a key role in a customer-obsessed organization. Seeking to arm employees with the technology they need to drive business growth, enterprises have invested in digital...

  • For Infrastructure & Operations Professionals

    Report

    Report Evolve Or Crumble: Prepare For The Fate Of The Hardware Incumbents

    Traditional Infrastructure Players Evolve Their Strategies To Compete In A Cloud-First World
    August 29, 2016 | Sophia I. Vargas, Richard Fichera

    The cloud is driving increasingly customer-centric and data-rich services, and this infrastructure shift continues to transform and cannibalize hardware markets. The major technology incumbents...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Analytics Drive The Next Wave Of Dynamic Case Management

    Enterprises That Forrester Surveyed Share Their Progress
    August 24, 2016 | Craig Le Clair

    Streamlining routine tasks and organizing information for service requests, investigations, or incident management has been the goal of dynamic case management (DCM) installations. But the nature...

  • For B2C Marketing Professionals

    Report

    Report Forrester's Global Business Technograhics® Networks And Telecommunications Survey, 2016: Overview

    A Business Technographics Presentation
    August 17, 2016 | Tyler McDaniel

    This report is our overview of networking and telecommunications priorities, adoption, drivers, and challenges based on Forrester’s Global Business Technographics Networks And Telecommunications...

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