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  • Report How Collaboration Improves Customer Experience

    May 16, 2014 | TJ Keitt

    Fifty-seven percent of today's information workers — those who use a computer at least 1 hour per day — regularly communicate with colleagues inside their organization, business partners, and...

  • Report Customer Experience Spending Will Rise In 2010

    More Firms Plan To Grow The Customer Experience Budget Than Cut It
    March 8, 2010 | Megan Burns

    A recent survey of Forrester's Customer Experience Peer Research Panel shows that the number of firms looking to spend more on customer experience in 2010 is up, while the number of firms that plan...

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