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  • For Enterprise Architecture Professionals

    Report

    Report Agile PMOs Focus On Portfolios, Not Projects

    Organization: The Strategic Portfolio Management Playbook
    October 2, 2017 | Margo Visitacion

    Responding to demand for high-quality customer experience, firms are pervasively adopting Agile and taking on more initiatives. When these digital initiatives scale, the lack of enterprise program...

  • For Enterprise Architecture Professionals

    Report

    Report Container Platforms Accelerate Digital Transformation

    Chinese Companies Are Using Container Software To Boost Digital Business
    March 10, 2017 | Charlie Dai

    Everything about enterprise app infrastructures, development styles, and architectures is changing, and containers play a key role in each area. Enterprise architecture (EA) professionals must...

  • For Enterprise Architecture Professionals

    Report

    Report Benchmark Your ECM Program Against Your Peers And Five Key Market Imperatives

    Benchmarks: The Enterprise Content Management Playbook
    March 3, 2017 | Cheryl McKinnon

    For 2017, improved regulatory compliance, digitization of processes, and extending content applications to external stakeholders drive the agenda for enterprise content management (ECM). As...

  • For Enterprise Architecture Professionals

    Report

    Report The Cloudy Future Of Hadoop

    Hadoop Is Here To Stay, But The Cloud Will Change What It Is
    March 1, 2017 | Brian Hopkins, Mike Gualtieri

    Happy birthday! This is the year that Apache Hadoop and its community turns 10 years old, and we have all watched the child star rocket to big data superstardom. But will this bright future...

  • For Enterprise Architecture Professionals

    Report

    Report The RPA Market Will Reach $2.9 Billion By 2021

    While Large, It's Only A Subset Of The $48.5 Billion Broader AI Cubicle Spend
    February 13, 2017 | Craig Le Clair

    The robotic process automation (RPA) market is heated — but to be sustained, RPA must offer more than plugging gaps in legacy systems. We can forecast spending on RPA solutions based on the...

  • For Enterprise Architecture Professionals

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    Report Reboot Your Information Governance Program With An Outside-In Perspective

    January 9, 2017 | Cheryl McKinnon

    New actors — partners, clients, and citizens — are now stakeholders in information governance (IG) strategies for customer-obsessed enterprises. Enterprise architects and their peers in security,...

  • For Enterprise Architecture Professionals

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    Report Capture-As-A-Service (CaaS), Cognitive, And Six Other Trends Shape The Future Of Capture

    November 29, 2016 | Craig Le Clair

    Digital acceleration has pushed legacy capture solutions to their limits. The pixel mindset of the last three decades has given way to smarter solutions that manage more channels, formats, and...

  • For Enterprise Architecture Professionals

    Report

    Report How To Archive Personalized, Contextualized Web Experiences

    Don't Let Compliance Obligations Stall Your Customer Experience Improvement Efforts
    September 8, 2016 | Cheryl McKinnon

    Banks, insurance companies, and other firms with heavy compliance obligations are missing opportunities to use modern digital experience platforms. Legal and compliance teams can stifle website...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Analytics Drive The Next Wave Of Dynamic Case Management

    Enterprises That Forrester Surveyed Share Their Progress
    August 24, 2016 | Craig Le Clair

    Streamlining routine tasks and organizing information for service requests, investigations, or incident management has been the goal of dynamic case management (DCM) installations. But the nature...

  • For Enterprise Architecture Professionals

    Report

    Report Architect Process Agility With BPM Platforms For Digital Business

    Chinese Businesses Must Use BPM To Accelerate Digital Transformation
    June 24, 2016 | Charlie Dai

    Some CIOs and enterprise architecture (EA) pros believe that business process management (BPM) is on the opposite side of agility — but they don't realize that BPM technology itself is also...

  • For Enterprise Architecture Professionals

    Report

    Report The State Of Records Management In The Public Sector: Top Challenges And Priorities For 2016

    Key Findings From Government Respondents: The Forrester Research And ARMA International Records Management Online Survey, Q2 2015
    May 13, 2016 | Cheryl McKinnon

    Public sector records and information management programs are stuck in paper and processes designed for physical records. This is not sustainable as more records are born digital and volumes of...

  • For Enterprise Architecture Professionals

    Report

    Report A New Set Of Challenges Keeps Information Governance Professionals Up At Night

    Key Findings From The Forrester Research And ARMA International Records Management Online Survey, Q2 2015
    January 21, 2016 | Cheryl McKinnon

    Customer obsession and the move to digital business are disrupting information governance (IG) processes as content and communication move to cloud and collaborative platforms. But life-cycle...

  • For Enterprise Architecture Professionals

    Report

    Report Drive Coherence Across Your Diverse Information Architecture Landscape

    December 9, 2015 | Gene Leganza

    The ability to manage information strategically is becoming a high priority for enterprise architecture (EA) professionals, but a coherent and comprehensive approach to information in the...

  • For Enterprise Architecture Professionals

    Report

    Report Architect Your Predictive Analytics Capability, Part 1

    Chinese Companies Are Leveraging Predictive Analytics To Engage Customers
    December 9, 2015 | Charlie Dai

    Predictive analytics has become the key to helping businesses — especially those in the highly dynamic Chinese market — create differentiated, individualized customer experiences and make better...

  • For Enterprise Architecture Professionals

    Report

    Report The Gulf Cooperative Council's Big Data Opportunity

    How The GCC Can Use Big Data To Be More Competitive
    November 20, 2015 | Brian Hopkins

    The Middle East is a new frontier for business innovation. In particular, the possibilities for using big data and advanced analytics to improve regional outcomes are enormous — and the region...

  • For Enterprise Architecture Professionals

    Report

    Report The Four Things Data Scientists Wish You Knew

    Get The Most Out Of Your Data Science Investments
    October 26, 2015 | Brian Hopkins

    In a business environment increasingly characterized by the imperative to use deeper insights to engage customers and outpace competitors, data science is a hot topic. But data science is very...

  • For Enterprise Architecture Professionals

    Report

    Report Architect Hybrid Cloud Management To Boost Your Digital Business

    Chinese Companies Are Undertaking The Journey Toward Hybrid Cloud Maturity
    August 25, 2015 | Charlie Dai

    Cloud is becoming the new norm for enterprises. More and more companies across the globe are using two or more private, hosted, or public cloud services, applying different technology stacks to...

  • For Enterprise Architecture Professionals

    Report

    Report Transform Customer Experiences With Systems Of Insight

    Insights Masters Create Amazing Experiences With Digital Insight — And Point To What Enterprises Can Do
    August 7, 2015 | Brian Hopkins

    Your business wants to grow its customer base and understands that customers will come only if experiences improve. You expect that lots of data and good analytics will help deliver these...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Transform Business Processes For Mobile Moments

    August 7, 2015 | Pamela Heiligenthal, Clay Richardson

    Successful companies achieve a great mobile experience for customers and employees by redefining existing business processes using a mobile-first approach. Transforming traditional desktop...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: E-Signature Transactions Topped 210 Million In 2014

    Transaction Volume Will Exceed 700 Million By 2017
    May 19, 2015 | Craig Le Clair

    Using a pen to sign a physical receipt or contract is fast becoming obsolete. Enterprises' efforts to digitize transactional processes are driving the transition to electronic signatures, an...

  • For Enterprise Architecture Professionals

    Report

    Report Data Quality Market Overview: Trust Your Data To Succeed With Customers

    Getting Personal, Going Big, And Moving To Cloud With Data Quality
    May 15, 2015 | Michele Goetz, Nasry Angel

    Today's ecosystem is radically different than just three years ago, as big data, mobile, and cloud have changed the landscape for systems and data. Executives and marketing, sales, finance, and...

  • For Enterprise Architecture Professionals

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    Report Do Data Quality The Big Data Way

    April 23, 2015 | Michele Goetz

    Data governance has moved from back-of-the-house data operations to the front office, getting the attention of C-level executives and supporting business strategies. Big data initiatives are...

  • For Enterprise Architecture Professionals

    Report

    Report Chinese Firms Must Embrace DevOps To Accelerate Digital Transformation

    Start The Journey By Digitizing Application Life-Cycle Management
    March 30, 2015 | Charlie Dai

    Consumers are undergoing a mobile mind shift; Internet companies are disrupting traditional Chinese companies in almost every industry; macroeconomic growth is slowing; and competition is...

  • For Enterprise Architecture Professionals

    Report

    Report Information Strategies Move Center Stage

    March 20, 2015 | Gene Leganza

    The flood of information coming from widespread digitization has created new opportunities and risks that business executives can't ignore. Forrester is seeing a dramatic uptick in the importance...

  • For Enterprise Architecture Professionals

    Report

    Report Cloud Data Management Is Still Risky For Trusted Business Data

    Immature Data Governance Capabilities Strangle Business Value
    March 13, 2015 | Michele Goetz

    Organizations are adopting cloud for big data, self-service business intelligence, and omnichannel personalized customer engagement. The ability to scale and shrink quickly in a cost-effective...