5 results in Reports
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  • IT Spending Forecasts
  • Total Economic Impact (TEI)

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  • For Application Development & Delivery Professionals


    Report Win Funding For Your Customer Service Project

    Business Case: The Contact Centers For Customer Service Playbook
    March 19, 2018 | Ian Jacobs, Kate Leggett

    In the age of the customer, customer service must be a cornerstone of a company's customer experience (CX) strategy. Customer service application pros must invest in modernizing their technology....

  • For Infrastructure & Operations Professionals


    Report Build A Business Case For Enterprise Smart Glasses

    The Total Economic Impact™ Of Smart Glasses
    September 30, 2016 | J. P. Gownder, Shaheen Parks

    Smart glasses are helping employees better serve customers in a wide array of contexts. They're hands-free tools that offer access to digital assets, process-specific software, and even real-time...

  • For Application Development & Delivery Professionals


    Report The ROI Of SaaS

    A Total Economic Impact™ Analysis Uncovers Long-Term Business Value, But Cost Savings Are Not Guaranteed
    May 13, 2016 | Liz Herbert, Shaheen Parks

    Software-as-a-service (SaaS) is fast becoming a viable alternative for enterprise software across every business process category. But application development and delivery (AD&D) professionals must...

  • For Enterprise Architecture Professionals


    Report Building The Case For Your BPM Initiative

    March 3, 2014 | Clay Richardson, Derek Miers

    Success in the age of the customer almost mandates that every company have a business process management (BPM) program and platform. Developing the business case for enterprisewide BPM differs from...

  • For CIO Professionals


    Report Firms Adopting RSS See Very Strong Business Value

    July 10, 2008 | G. Oliver Young

    An overview of RSS adoption among firms in the US

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