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  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Identity-As-A-Service, Q4 2017

    The Seven Vendors That Matter Most And How They Stack Up
    November 17, 2017 | Andras Cser, Merritt Maxim

    In our 41-criteria evaluation of IDaaS providers, we identified the seven most significant ones — Centrify, Gemalto, Microsoft, Okta, OneLogin, Oracle, and Ping Identity — and researched, analyzed,...

  • For Infrastructure & Operations Professionals

    Report

    Report The Software-Defined Data Center Comes Of Age

    Landscape: The Infrastructure Transformation Playbook
    October 30, 2017 | Richard Fichera, Chris Gardner

    Traditional data center thinking has ended. Better automation tools, container abstractions, software-defined networks (SDNs), and composable infrastructure have ushered in unprecedented...

  • For Infrastructure & Operations Professionals

    Report

    Report How To Budget For Workforce And Customer-Facing Technologies For 2018 And Beyond

    Benchmarks: The Workforce Enablement Playbook
    July 31, 2017 | J. P. Gownder, Andrew Hewitt

    Infrastructure and operations (I&O) leaders planning their budgets for 2018 and beyond must invest in business technology (BT) that helps win, serve, and retain customers. They must create a...

  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Customer Identity and Access Management, Q2 2017

    Tools And Technology: The Identity And Access Management Playbook
    June 15, 2017 | Merritt Maxim

    In our 20-criteria evaluation of customer IAM (CIAM) providers, we identified the eight most significant ones — Auth0, ForgeRock, Gigya, Janrain, LoginRadius, Microsoft, Ping Identity, and...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Private Cloud In China, 2017

    Pick The Appropriate Private Cloud Solutions To Build The Foundation For Your Digital Transformation
    April 19, 2017 | Travis Wu, Frank Liu

    Private cloud is becoming a driving force behind enterprise digital transformation. But infrastructure and operations (I&O) professionals seeking to adopt private cloud face challenges in...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: SaaS ERP Applications, 2017

    The Shift To SaaS ERP Accelerates As Businesses Adapt To Digital Transformation
    January 23, 2017 | Paul D. Hamerman

    Software-as-a-service (SaaS) enterprise resource planning (ERP) is accelerating as a mainstream delivery model to help companies gain flexibility and leverage modern cloud technologies. The market...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q4 2016

    Salesforce And Oracle Lead A Mature Field Of Vendors
    November 21, 2016 | Kate Leggett

    In our 36-criteria evaluation of CRM suites for midsize organizations, we identified the most significant ones from 11 vendors — Aptean, bpm'online, Bullhorn, Infor, Microsoft, NetSuite, Oracle,...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: IoT Software Platforms, Q4 2016

    The 11 Providers That Matter Most And How They Stack Up
    November 15, 2016 | Michele Pelino, Andrew Hewitt

    In our 25-criteria evaluation of internet of things (IoT) software platform providers, we identified the 11 most significant ones — Amazon Web Services (AWS), Ayla Networks, Cisco Jasper, Exosite,...

  • For Infrastructure & Operations Professionals

    Report

    Report The State Of Cloud Platform Standards, Q4 2016

    Standards Bodies And Open Source Foundations Learn To Play Nice
    October 14, 2016 | Lauren E. Nelson

    Infrastructure and operations (I&O) professionals look to cloud computing services to enable flexibility and scalability for agile applications, but many fear vendor lock-in. Without...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Software-Defined Data Centers

    The SDDC Is Still A Work In Progress, But Progress Is Swift
    September 1, 2016 | Robert Stroud, Richard Fichera

    To meet needs arising from the unprecedented acceleration of the digital business, infrastructure and operations (I&O) professionals are shifting their attention from physical infrastructure to...

  • For Application Development & Delivery Professionals

    Report

    Report Are The Biggest Enterprise Software Vendors Now The Best Cloud Platform Bets?

    IBM, Microsoft, Oracle, And SAP As Cloud Platform Vendors
    October 7, 2015 | John R. Rymer

    Public cloud platforms are a foundation for applications that win, serve, and retain customers. The four largest enterprise software providers did relatively little to drive adoption of cloud...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Enterprise Public Cloud Platforms In China, Q3 2015

    The 11 Providers That Matter Most And How They Stack Up
    September 30, 2015 | Charlie Dai, Frank Liu

    Public cloud application platforms unlock the agility and economic advantages of cloud computing for digital business globally, but the enterprise public cloud vendor landscape in China is very...

  • For Application Development & Delivery Professionals

    Report

    Report The Unified Communications Framework For Voice Integration

    Increase Adoption, Decrease Costs, And Improve Customer Experiences
    March 13, 2015 | Art Schoeller

    Expanding enterprise unified communications (UC) capabilities improves the ability to win, retain, and serve customers so it's important to tackle the barriers to adoption. Users may use...

  • For Enterprise Architecture Professionals

    Report

    Report Market Overview: In-Memory Data Platforms

    In-Memory Data Grids And In-Memory Databases Are On Fire
    December 26, 2014 | Noel Yuhanna

    Enterprise architecture (EA) professionals strive to deliver technology performance and responsiveness at the fastest possible speed — the speed of real-time business. What if you could deliver...

  • For CIO Professionals

    Report

    Report Brief: Microsoft Office Crosses The Cloud Rubicon

    The Focus Is On Business Agility, And Here's Why It Matters
    May 14, 2014 | TJ Keitt, Ted Schadler

    Microsoft used the SharePoint Conference 2014 to forcefully assert that its entire Office portfolio is pivoting to cloud-first development and delivery. Microsoft gave services like Yammer and...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014

    Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations
    April 7, 2014 | Kate Leggett

    In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Kana Enterprise, Microsoft, Moxie Software,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

    Due Diligence Required: These Vendors Are Great At Supporting Small And Midsize Teams
    April 7, 2014 | Kate Leggett

    In Forrester's 84-criteria evaluation of customer service vendors for enterprise organizations, we identified the 11 most significant solution providers — Astute Solutions, eGain, Kana Software,...

  • For Infrastructure & Operations Professionals

    Report

    Report Strategic Benchmarks 2014: Server Virtualization

    March 6, 2014 | Dave Bartoletti

    Infrastructure and operations (I&O) executives and their engineering teams often ask Forrester two questions about server virtualization: Have we virtualized as many workloads as our peers, and how...

  • For Application Development & Delivery Professionals

    Report

    Report Navigate The Future Of CRM In 2014

    February 21, 2014 | Kate Leggett

    The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

  • For Application Development & Delivery Professionals

    Report

    Report Are You Ready For SharePoint's Big Pivot?

    What You Need To Know To Make The Shift To SharePoint 2013
    January 27, 2014 | John R. Rymer, Rob Koplowitz

    With the latest release of SharePoint in early 2013, Microsoft pivots in earnest from conventional software to subscription cloud services. Among SharePoint releases, the 2013 edition carries big...

  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2014: Mobility And Computing Technologies In The Age Of The Customer

    Six Meta-Trends That Will Influence How You Ensure That Employees Have Access To The Right Technology In 2014 And Beyond
    January 15, 2014 | J. P. Gownder

    In 2013, infrastructure and operations (I&O) professionals saw increased mobility and diversity in the technology that employees could use for their jobs get thrust into the forefront. In 2014, I&O...

  • For CIO Professionals

    Report

    Report Market Overview: Hosted Collaboration Services Providers

    Alternatives To Google Apps And Microsoft Office 365 Emerge
    November 22, 2013 | TJ Keitt

    Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....

  • For CIO Professionals

    Report

    Report 2016: Google Apps And Office 365

    Content, Mobile Support, And Ecosystems Will Define Success
    November 20, 2013 | TJ Keitt

    Sixty-five percent of software decision-makers tell us they plan to use or already have begun using collaboration software-as-a-service (SaaS). Fueling a lot of this interest is the availability of...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Desktop Videoconferencing, Q3 2013

    Microsoft Leads, Followed By Avaya, Cisco Systems, And Vidyo
    September 13, 2013 | Philipp Karcher

    There are four major categories of desktop videoconferencing solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing. In Forrester's 60-criteria...

  • For CIO Professionals

    Report

    Report Document Collaboration Vendor Landscape

    May 30, 2013 | Rob Koplowitz

    In 2009, Forrester produced The Forrester Wave™: Collaboration Platform to evaluate a maturing vendor landscape for document collaboration solutions. Since that report, the market has seen...