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  • For Infrastructure & Operations Professionals

    Report

    Report The Software-Defined Data Center Comes Of Age

    Landscape: The Infrastructure Transformation Playbook
    October 30, 2017 | Richard Fichera, Chris Gardner

    Traditional data center thinking has ended. Better automation tools, container abstractions, software-defined networks (SDNs), and composable infrastructure have ushered in unprecedented...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Private Cloud In China, 2017

    Pick The Appropriate Private Cloud Solutions To Build The Foundation For Your Digital Transformation
    April 19, 2017 | Travis Wu, Frank Liu

    Private cloud is becoming a driving force behind enterprise digital transformation. But infrastructure and operations (I&O) professionals seeking to adopt private cloud face challenges in...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Software-Defined Data Centers

    The SDDC Is Still A Work In Progress, But Progress Is Swift
    September 1, 2016 | Robert Stroud, Richard Fichera

    To meet needs arising from the unprecedented acceleration of the digital business, infrastructure and operations (I&O) professionals are shifting their attention from physical infrastructure to...

  • For Infrastructure & Operations Professionals

    Report

    Report Evolve Or Crumble: Prepare For The Fate Of The Hardware Incumbents

    Traditional Infrastructure Players Evolve Their Strategies To Compete In A Cloud-First World
    August 29, 2016 | Sophia I. Vargas, Richard Fichera

    The cloud is driving increasingly customer-centric and data-rich services, and this infrastructure shift continues to transform and cannibalize hardware markets. The major technology incumbents...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: Tech Services In Malaysia, 2014

    Cautious Optimism Is Needed In A Maturing Market
    November 21, 2014 | Frederic Giron

    This is an exciting time for enterprises, regardless of where they're based, looking to either develop their presence or expand their activities in Malaysia. Via a series of economic initiatives,...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: Hosted Private Cloud Solutions, Q4 2014

    November 12, 2014 | Lauren E. Nelson

    This emerging market Forrester Wave™ report focuses on hosted private cloud solutions. In our 25-criteria evaluation, we identified the 16 most significant providers — AT&T, Blue Box, Canopy,...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014

    Thirteen Big And Small Vendors Vie For Top Distinctions
    June 30, 2014 | Amy DeMartine, Bill Martorelli

    Pressure to deliver services faster and better isn't new for service management. However, in the age of the customer, where technology delivers value to external customers and the internal...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Global BYOD Management Services, Q2 2014

    Analysis Of 13 Top Integrators And Specialists Representing The Emerging BYOD Ecosystem And How They Stack Up
    June 25, 2014 | Christopher Andrews

    Enterprise mobility is a top item on every organization's business and IT agenda — a reflection of the "mobile mind shift" that has already made its mark on 21st century business. Mobile...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Midrange Storage

    Decoding The Midrange Storage Market
    June 12, 2014 | Henry Baltazar

    Business growth is the main factor driving data growth, and organizations must assess their current storage infrastructure to create a sustainable environment. The midrange storage space is a...

  • For Infrastructure & Operations Professionals

    Report

    Report Key ITSM SaaS Solution Capabilities

    June 4, 2014 | Eveline Oehrlich

    This workbook supports the "Market Overview: IT Service Management SaaS Tools Update 2014" Forrester report and describes each vendor's ITSM SaaS capabilities in detail.

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: IT Service Management SaaS Tools Update, 2014

    Growing Vendors Offer Alternatives, Established Vendors Ride The SaaS Momentum

    IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: EMEA Applications Outsourcing Services, Q1 2014

    IBM Leads A Mature And Capable Supplier Set
    February 3, 2014 | Bill Martorelli

    Amidst a panoply of potential threats, including insourcing pressures, rising costs, the growing threat of domestic US-based alternatives, and the potential impact of immigration reform,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: North American Applications Outsourcing Services, Q1 2014

    Accenture And Cognizant Lead A Mature And Capable Supplier Set
    January 21, 2014 | Bill Martorelli

    Amidst a panoply of potential threats, including insourcing pressures, rising costs, the growing threat of domestic US-based alternatives, and the potential impact of immigration reform,...

  • For CIO Professionals

    Report

    Report Market Overview: Hosted Collaboration Services Providers

    Alternatives To Google Apps And Microsoft Office 365 Emerge
    November 22, 2013 | TJ Keitt

    Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....

  • For B2B Marketing Professionals

    Report

    Report Enabling Value-Added Resellers In Asia Pacific

    Support Your Channel Partners' Services-Driven Transformation
    October 16, 2013 | Tirthankar Sen

    IT resellers in Asia Pacific (AP) are being affected by technological disruptions and changing IT consumption models. Selling hardware and software alone is no longer the most profitable business...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Finding The Right SAP Service Provider In China

    July 31, 2013 | Gene Cao

    Over the past two decades, the number of SAP customers in China has risen to more than 2,000. Many of the implementations in the first wave of SAP projects prior to 2005 failed due to a shortage of...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: IT Services In China, 2013

    Businesses Now Have More Options To Drive Competitive Differentiation In China
    April 25, 2013 | Gene Cao

    China has entered a new phase of economic development, driven by government focus on expanding the domestic market. This transition will have a significant impact on private and public...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

    The 12 Market Leaders That Deserve To Be On Most Shortlists
    October 18, 2012 | Boris Evelson, Liz Herbert

    In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

  • For Infrastructure & Operations Professionals

    Report

    Report Server And Data Center Predictions For 2012

    Continuation Of Old Trends And A Few Disruptions
    February 6, 2012 | Richard Fichera

    This report outlines Forrester's solution for infrastructure and operations executives working on data center infrastructure. This report is designed to help you build a road map for 2012. Looking...

  • For Application Development & Delivery Professionals

    Report

    Report The State Of ERP In 2011: Customers Have More Options In Spite Of Market Consolidation

    May 2, 2011 | China Martens, Paul D. Hamerman

    Now is the perfect time for business process professionals to revisit their current enterprise resource planning (ERP) application commitments and future ERP plans. As the global economy gradually...

  • For Sourcing & Vendor Management Professionals

    Report

    Report APeJ IT Services Report: 2010

    April 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides vendor strategists with an overview of the IT services market in APeJ in 2011. The research is based on interviews with key MNCs and local vendors in the Asia Pacific IT...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: European IT Infrastructure Outsourcing

    March 11, 2011 | Wolfgang Benkel

    Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

  • For CIO Professionals

    Report

    Report Kenya IT Opportunity 2010

    February 15, 2011 | James Erickson

    This document highlights the dynamics of the IT market in the African country of Kenya, discusses the economic conditions prevailing in the country, and provides a systematic analysis of key IT...

  • For CIO Professionals

    Report

    Report Ethiopia IT Opportunity 2010 Data Tables

    February 15, 2011 | James Erickson

    These are the data tables for the report "Ethiopia IT Opportunity 2010." The report highlights the dynamics of the IT market in the African country of Ethiopia, discusses the economic conditions...

  • For CIO Professionals

    Report

    Report Uganda IT Opportunity 2010

    February 15, 2011 | James Erickson

    This document highlights the dynamics of the IT market in the African country of Uganda, discusses the economic conditions prevailing in the country, and provides a systematic analysis of key IT...