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  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Mobile Device Life-Cycle Services

    Ten Elements Transform Your Employee Experience
    June 18, 2015 | Christian Kane, Michele Pelino

    Mobile devices, smartphones, and tablets are transforming how your company engages with employees and customers. Thus, infrastructure & operations (I&O) executives must establish a comprehensive...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: Tech Services In Malaysia, 2014

    Cautious Optimism Is Needed In A Maturing Market
    November 21, 2014 | Frederic Giron

    This is an exciting time for enterprises, regardless of where they're based, looking to either develop their presence or expand their activities in Malaysia. Via a series of economic initiatives,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: EMEA Applications Outsourcing Services, Q1 2014

    IBM Leads A Mature And Capable Supplier Set
    February 3, 2014 | Bill Martorelli

    Amidst a panoply of potential threats, including insourcing pressures, rising costs, the growing threat of domestic US-based alternatives, and the potential impact of immigration reform,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: North American Applications Outsourcing Services, Q1 2014

    Accenture And Cognizant Lead A Mature And Capable Supplier Set
    January 21, 2014 | Bill Martorelli

    Amidst a panoply of potential threats, including insourcing pressures, rising costs, the growing threat of domestic US-based alternatives, and the potential impact of immigration reform,...

  • For CIO Professionals

    Report

    Report Market Overview: Hosted Collaboration Services Providers

    Alternatives To Google Apps And Microsoft Office 365 Emerge
    November 22, 2013 | TJ Keitt

    Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: IT Services In China, 2013

    Businesses Now Have More Options To Drive Competitive Differentiation In China
    April 25, 2013 | Gene Cao

    China has entered a new phase of economic development, driven by government focus on expanding the domestic market. This transition will have a significant impact on private and public...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Enterprise Mobility Services, Q1 2013

    Analysis Of 13 Global Leaders' Capabilities And How They Stack Up
    February 15, 2013 | Liz Herbert

    Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

    The 12 Market Leaders That Deserve To Be On Most Shortlists
    October 18, 2012 | Boris Evelson, Liz Herbert

    In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: Mobility Services

    Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs
    February 27, 2012 | Liz Herbert

    The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications and...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The SaaS Market Hits Mainstream: Adoption Highlights 2011

    May 3, 2011 | Liz Herbert

    Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...

  • For CIO Professionals

    Report

    Report US Tech Market Outlook: Q1 2011

    Building A Springboard In 2011 For Even Stronger Growth In 2012
    April 1, 2011 | Andrew Bartels

    While overall US tech market growth of 8.0% in 2011 will be a bit slower than the 8.9% growth in 2010, this year will still be a bright year for tech vendors. Yet, based on their own revenue...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: North American IT Infrastructure Outsourcing

    March 11, 2011 | Bill Martorelli

    IT infrastructure outsourcing (ITO) customers in North America enjoy a growing range of alternatives for services, encompassing a variety of categories including traditional outsourcers,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: European IT Infrastructure Outsourcing

    March 11, 2011 | Wolfgang Benkel

    Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report India IT Services Report: 2010

    February 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides an early and accurate market size estimates for 2010 in India, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is...

  • For CIO Professionals

    Report

    Report 2010 To 2012 Global Tech Industry Outlook

    2011 Looks Like 2010, But With Software Leading Instead Of Hardware
    January 10, 2011 | Andrew Bartels

    2010 is ending with debt worries and questions about the future of the euro in Europe, doubts about the strength of the US recovery, and worries about overheated economies and higher inflation in...

  • For CIO Professionals

    Report

    Report The Evolution Of Enterprise Carbon And Energy Management Software

    Spending On Enterprise Carbon And Energy Management Solutions Will Approach $1 Billion By 2013
    December 21, 2010 | Daniel Krauss

    A new market of dedicated solutions that allow companies to manage their sustainability strategy is ripe to be tackled by software vendors and service providers. Forrester segments this emerging...

  • For CIO Professionals

    Report

    Report US Tech Industry Outlook For 2011

    Insurance Transformation Exposes Key Opportunities For Technology Vendors
    December 14, 2010 | Andrew Bartels

    The US insurance industry represents 3.2% of gross domestic product (GDP) and generated nearly $1 trillion in revenues in 2009, but even with that big number, premium growth has been declining for...

  • For CIO Professionals

    Report

    Report Security And The Cloud

    Looking At The Opportunity Beyond The Obstacle
    October 20, 2010 | Jonathan Penn

    Concerns about security are the most prominent reasons that organizations cite for not adopting cloud services. Therefore, creating more comprehensive security capabilities is a prerequisite for...

  • For CIO Professionals

    Report

    Report US And Global IT Market Outlook: Q3 2010

    We Forecast Slower But Still-Robust 7% To 8% Growth
    October 15, 2010 | Andrew Bartels

    US economic growth is falling short of our already modest expectations and will expand at a snail's pace of less than 2.5% for real GDP in 2010 (avoiding a double-dip recession. As a result, we...

  • For Sourcing & Vendor Management Professionals

    Report

    Report SVM Is Uniquely Positioned To Connect Innovation Leadership To Innovation Services

    August 3, 2010 | Christopher Andrews

    Amid the ups and downs of the global economy, the interest in innovation among senior business leadership has only increased. Most CEOs recognize that in a business environment characterized by...

  • For CIO Professionals

    Report

    Report US And Global IT Market Outlook: Q2 2010

    Despite Financial Market Jitters, 8% 2010 Global ICT Market Growth Is On Track
    July 21, 2010 | Andrew Bartels

    Financial markets in Q2 2010 have been shaken by fears that the Greek debt crisis will metastasize across the European Union (EU) and beyond. Nevertheless, Q1 demand data was strong; we continue to...

  • For CIO Professionals

    Report

    Report Public Sector IT Opportunity: India

    June 1, 2010 | Dane Anderson

    This document provides a comprehensive background of public sector dynamics in India in order to enable vendor strategists to address market opportunities more successfully. Particular focus is...

  • For CIO Professionals

    Report

    Report Public Sector IT Opportunity: India Data Tables

    June 1, 2010 | Dane Anderson

    These are the data tables for the report, "Public Sector IT Opportunity: India." The report provides a comprehensive background of public sector dynamics in India in order to enable vendor...

  • For CIO Professionals

    Report

    Report US And Global IT Market Outlook: Q1 2010

    The Tech Market Recovery Has Begun
    April 8, 2010 | Andrew Bartels

    The tech recovery has started in the US and around the world. Q4 2009 IT market indicators showed an end to declines, setting the stage for stronger growth in 2010. The US IT market is set to grow...

  • For Sourcing & Vendor Management Professionals

    Report

    Report SaaS Valuation Criteria

    Key Considerations For Sourcing SaaS Strategically
    February 22, 2010 | Liz Herbert

    Firms are increasingly sourcing SaaS strategically for enterprisewide deployments that span mission-critical deployments — email, customer support, and financial applications. Firms making SaaS...