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  • For Security & Risk Professionals

    Report

    Report The Forrester Wave™: Customer Identity and Access Management, Q2 2017

    Tools And Technology: The Identity And Access Management Playbook
    June 15, 2017 | Merritt Maxim

    In our 20-criteria evaluation of customer IAM (CIAM) providers, we identified the eight most significant ones — Auth0, ForgeRock, Gigya, Janrain, LoginRadius, Microsoft, Ping Identity, and...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q4 2016

    Salesforce And Oracle Lead A Mature Field Of Vendors
    November 21, 2016 | Kate Leggett

    In our 36-criteria evaluation of CRM suites for midsize organizations, we identified the most significant ones from 11 vendors — Aptean, bpm'online, Bullhorn, Infor, Microsoft, NetSuite, Oracle,...

  • For CIO Professionals

    Report

    Report Salesforce Is Bidding To Be Your Strategic Customer Platform; Should You Accept?

    Salesforce's Reach Toward $20 Billion Will Force CIOs To Decide How Much Salesforce Is Too Much

    As Salesforce seeks to achieve its goal of being the first cloud vendor with $10 billion in revenues and its aspiration to reach $20 billion, understanding its strategy for achieving those targets...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014

    Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations
    April 7, 2014 | Kate Leggett

    In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Kana Enterprise, Microsoft, Moxie Software,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

    Due Diligence Required: These Vendors Are Great At Supporting Small And Midsize Teams
    April 7, 2014 | Kate Leggett

    In Forrester's 84-criteria evaluation of customer service vendors for enterprise organizations, we identified the 11 most significant solution providers — Astute Solutions, eGain, Kana Software,...

  • For Application Development & Delivery Professionals

    Report

    Report Navigate The Future Of CRM In 2014

    February 21, 2014 | Kate Leggett

    The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

  • For CIO Professionals

    Report

    Report Document Collaboration Vendor Landscape

    May 30, 2013 | Rob Koplowitz

    In 2009, Forrester produced The Forrester Wave™: Collaboration Platform to evaluate a maturing vendor landscape for document collaboration solutions. Since that report, the market has seen...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The SaaS Market Hits Mainstream: Adoption Highlights 2011

    May 3, 2011 | Liz Herbert

    Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...

  • For CIO Professionals

    Report

    Report Ethiopia IT Opportunity 2010 Data Tables

    February 15, 2011 | James Erickson

    These are the data tables for the report "Ethiopia IT Opportunity 2010." The report highlights the dynamics of the IT market in the African country of Ethiopia, discusses the economic conditions...

  • For CIO Professionals

    Report

    Report Uganda IT Opportunity 2010

    February 15, 2011 | James Erickson

    This document highlights the dynamics of the IT market in the African country of Uganda, discusses the economic conditions prevailing in the country, and provides a systematic analysis of key IT...

  • For CIO Professionals

    Report

    Report Ethiopia IT Opportunity 2010

    February 15, 2011 | James Erickson

    This document highlights the dynamics of the IT market in the African country of Ethiopia, discusses the economic conditions prevailing in the country, and provides a systematic analysis of key IT...

  • For CIO Professionals

    Report

    Report Kenya IT Opportunity 2010 Data Tables

    February 15, 2011 | James Erickson

    These are the data tables for the report "Kenya IT Opportunity 2010." This report highlights the dynamics of the IT market in the African country of Kenya, discusses the economic conditions...

  • For CIO Professionals

    Report

    Report Uganda IT Opportunity 2010 Data Tables

    February 15, 2011 | James Erickson

    These are the data tables for the report "Uganda IT Opportunity 2010." The report highlights the dynamics of the IT market in the African country of Uganda, discusses the economic conditions...

  • For CIO Professionals

    Report

    Report Kenya IT Opportunity 2010

    February 15, 2011 | James Erickson

    This document highlights the dynamics of the IT market in the African country of Kenya, discusses the economic conditions prevailing in the country, and provides a systematic analysis of key IT...

  • For CIO Professionals

    Report

    Report US Tech Industry Outlook For 2011

    Insurance Transformation Exposes Key Opportunities For Technology Vendors
    December 14, 2010 | Andrew Bartels

    The US insurance industry represents 3.2% of gross domestic product (GDP) and generated nearly $1 trillion in revenues in 2009, but even with that big number, premium growth has been declining for...

  • For Application Development & Delivery Professionals

    Report

    Report Cloud Computing Market Dynamics In MEA: United Arab Emirates

    September 9, 2010 | Michael Barnes, James Erickson

    This document provides an overview of cloud computing in the United Arab Emirates (UAE) for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns,...

  • For CIO Professionals

    Report

    Report Cloud Computing Market Dynamics In MEA: Kingdom Of Saudi Arabia (KSA)

    September 1, 2010 | Summer Hamad, James Erickson

    This document provides an overview of cloud computing in the Kingdom of Saudi Arabia for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns,...

  • For Application Development & Delivery Professionals

    Report

    Report Cloud Computing Market Dynamics In MEA: Israel

    September 1, 2010 | Michael Barnes, James Erickson

    This document provides an overview of cloud computing in Israel for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and challenges, market awareness and...

  • For CIO Professionals

    Report

    Report ANZ CIOs Should Experiment With The Cloud In 2010

    August 2, 2010 | Tim Sheedy

    Cloud computing is coming to your organization — if it is not there already. However, most IT organizations in Australia and New Zealand (ANZ) do not have a full understanding of the impact that...

  • For Application Development & Delivery Professionals

    Report

    Report The State Of B2B Integration

    Most Enterprises Plan Imminent B2B Upgrades To Address Key Issues
    July 12, 2010 | Ken Vollmer

    Forrester surveyed 300 senior IT managers in North America, EMEA, and Asia Pacific regarding the state of their business-to-business (B2B) integration infrastructure and plans for future...

  • For Security & Risk Professionals

    Report

    Report State Of Federation, Q2 2010

    Software-As-A-Service Adoption Drives Federated Access; Provisioning Still Lags
    June 18, 2010 | Andras Cser

    The wait is over. According to Forrester's recent security survey, adoption of identity federation jumped from less than 5% two years ago to more than 12% in 2009. Why? Because...

  • For CIO Professionals

    Report

    Report Kuwait Market Take 2010 Data Tables

    March 1, 2010 | James Erickson

    These are the data tables for the report, "Kuwait IT Opportunity 2010." The report highlights the dynamics of the IT market in the Middle Eastern country of Kuwait, discusses the economic...

  • For CIO Professionals

    Report

    Report Kuwait Market Take 2010

    March 1, 2010 | James Erickson

    This document highlights the dynamics of the IT market in the Middle Eastern country of Kuwait, discusses the economic conditions prevailing in the country, and provides a systematic analysis of...

  • For CIO Professionals

    Report

    Report Oman Market Take 2010 Data Tables

    March 1, 2010 | James Erickson

    These are the data tables for the report, "Oman Market Take 2010." The report highlights the dynamics of the IT market in the Middle Eastern country of Oman, discusses the economic conditions...

  • For CIO Professionals

    Report

    Report Oman Market Take 2010

    March 1, 2010 | James Erickson

    This document highlights the dynamics of the IT market in the Middle Eastern country of Oman, discusses the economic conditions prevailing in the country, and provides a systematic analysis of key...