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  • For Application Development & Delivery Professionals


    Report Win Funding For Your Customer Service Project

    Business Case: The Contact Centers For Customer Service Playbook
    March 19, 2018 | Ian Jacobs, Kate Leggett

    In the age of the customer, customer service must be a cornerstone of a company's customer experience (CX) strategy. Customer service application pros must invest in modernizing their technology....

  • For CIO Professionals


    Report Insights-Driven Businesses Appoint Data Leadership

    Chief Data Officers Embrace Business Objectives — And Deliver Business Results
    March 19, 2018 | Jennifer Belissent, Ph.D.

    New data and analytics leadership roles come with many titles but ultimately the same responsibility: to drive not only the management and governance of data but also its use across the...

  • For CIO Professionals


    Report The Contract Life-Cycle Management Market Continues To Grow At A Rate Of 18%

    Five Vendor Segments Offer Different Solutions Based On Type Of Contract, Deployment Model, Related Applications, And Geography
    March 13, 2018 | Andrew Bartels

    The contract life-cycle management (CLM) market is growing rapidly as firms discover these tools' value in creating and managing their core assets of contracts, especially for B2B relationships....