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  • Business Process Methodologies

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  • Report How To Succeed At Process Automation In A Digital World

    October 26, 2016 | Clay Richardson

    This report outlines emerging methods and techniques for driving digital business automation. It will help business process leaders evaluate and identify new process designs, methods, and...

  • Report Adapt Business Process Improvement For Customer Experience

    January 10, 2013 | Paul Hagen, Derek Miers

    Firms that seek to differentiate based on customer experience must transform the way their companies operate. Customer experience professionals have the tools required to guide this transformation,...

  • Report Focus On Customers And Business Architecture For Greater Business Process Maturity

    Results From The Forrester/IQPC Survey Of Business Process Pros
    August 30, 2011 | Derek Miers, Alexander Peters, Ph.D.

    Over the past decade, business process transformation and continuous improvement initiatives have gained strategic traction. Despite C-suite attention, most organizations still fall relatively low...

  • Report Lean, Six Sigma, And The BPM Maturity Model: The State Of Their Marriage In 2011

    August 16, 2011 | Alexander Peters, Ph.D.

    Since the 2007 publication of a Forrester report recommending that firms combine Lean and Six Sigma practices, the adoption of the mixed approach has become increasingly popular across a variety of...

  • Report Your Journey To Lean: Continuous Improvement Supported By Tools

    Wipro's Case Study Shows The Way
    August 2, 2010 | Alexander Peters, Ph.D.

    Forrester interviewed the executives responsible for the deployment of the Lean continuous improvement initiative at Wipro Technologies, a global supplier of technology services. The case study...

  • Report Business Process Pros Hold The Key To 21st Century Business Transformation

    March 5, 2010 | Connie Moore, Alexander Peters, Ph.D.

    Many companies engage in business process transformation without understanding the profiles of the executives charged with bringing these initiatives to success and without clear, formal role...

  • Report Lean: The New Business Technology Imperative

    Lean Thinking Is Central To The Shift From IT To BT
    September 29, 2009 | Clay Richardson, Connie Moore, John R. Rymer

    Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. But just how do you define "Lean" — especially in the...

  • Report The Business-Oriented Business Analyst

    Break Out Of Your Comfort Zone To Find The Fast Track To Leadership
    June 17, 2008 | Andy Salunga

    Traditionally, business analysts (BAs) who report into business units or functions rather than IT have focused on building deep expertise to support and lead efforts within their functions, such as...

  • Report Forrester's Framework For Process-Driven Organizations

    Use Our Self-Assessment To Evaluate And Boost Your Organization's Process IQ
    April 18, 2008 | Andy Salunga

    The global 24/7/365 economy is requiring organizations to realign along core processes that not only cross functions and divisions, but quite often time zones, languages, and outsourced business...

  • Report Forrester's Process-Driven Organizational Framework Best Practices Self-Assessment

    April 18, 2008 | Andy Salunga

    Forrester's Process-Driven Organizational Framework distills findings from our discussions with hundreds of business process and applications professionals to identify the crucial attributes for...

  • Report What Process Experts Need To Know About SOA

    April 9, 2008 | Andy Salunga

    In recent years, as enterprise architecture and process professionals have begun to work together more closely, overlaps have been emerging between service-oriented architecture (SOA), business...

  • Report Applying Lean Thinking To IT

    CIOs Must Change IT's Workaround Culture To Stimulate Innovation
    January 4, 2008 | Alexander Peters, Ph.D.

    Lean thinking is a powerful methodology that can help IT maximize the real value from technology spending. Lean is both a process improvement tool and a means to transition an IT culture from one...

  • Report Making The Marriage Work: Lean, Six Sigma, And The Business Process Maturity Model

    November 21, 2007 | Andy Salunga

    Traditionally, Lean and Six Sigma have been viewed and utilized as distinctly separate methodologies to analyze and improve processes. Rather than employing them separately, many process gurus now...

  • Report The IC-BPMS Reference Architecture Model

    Choosing A Comprehensive SOA-Based Framework For BPM And Integration
    October 2, 2007 | Ken Vollmer

    Integration-centric business process management suites (IC-BPMSes) have become the leading alternative for organizations seeking to implement combined business process management and integration...

  • Report People-Centric Applications Support Lean

    CDC Factory Focuses On The Critical Process Owners — That Is, The Operators
    September 27, 2007 | Roy C. Wildeman

    Lean manufacturing programs encounter all kinds of roadblocks, including operators who are frustrated and disengaged from the information systems. Designing for people — a principle demonstrated by...

  • Report COBIT 4.1: Making A Comprehensive Governance Framework Actionable

    August 22, 2007 | Craig Symons

    When the IT Governance Institute (ITGI) released COBIT 4.0 in 2005, it significantly expanded the scope and value of COBIT as a formal overarching governance framework. At that time, Forrester...

  • Report Transforming IT With Strategic Measurement

    Using The IT Balanced Scorecard To Drive Organization Change
    April 30, 2007 | Craig Symons

    Forrester Research has identified three different IT archetypes: Solid Utility, Trusted Supplier, and Partner Player. These IT archetypes are based on the role C-level executives expect of IT, and...

  • Report BPM Best Practices For Process Professionals

    Use BPM As A Methodology For Business Transformation
    January 12, 2007 | Colin Teubner

    Forrester interviewed 15 user companies with experience in business process management suite (BPMS) implementations, and we uncovered vital best practices for any organization embarking on a BPM...

  • Report Comparing Your IT Shop To Others

    Benchmark The Right Way To Gain Useful Insights
    January 10, 2007 | Alex Cullen

    CIOs should strive to improve organization effectiveness and value. One popular way to focus on IT performance improvement is to compare an IT organization's performance to other firms through...

  • Report Experience-Based Differentiation

    How To Build Loyalty With Every Interaction
    January 2, 2007 | Bruce D. Temkin

    With more access to information, more sensitivity to price, and less sensitivity to advertising, customers are getting harder to win and keep. Organizations try to woo these empowered consumers...

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