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Report Grocers And C-Stores: Check Out Cashierless Technology Decision Points And Benefits
January 7, 2021 | Scott ComptonThis research helps retail store operations and digital transformation executives evaluate the choices related to cashierless checkout technology, including scan by customer, smart carts, and...
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Report The Future Of Commerce Technology: Commerce Platforms End With An Ecosystem On FIRE
Digital Acceleration Demands That Businesses Evolve Their Architecture To Survive
January 5, 2021 | Emily PfeifferCommerce is no longer the core technical function within increasingly complex commerce tech stacks. As this landscape shifts, the new dual cores instead center around experience and operations....
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Report Betting On Bots For Grocery E-Commerce
What You Need To Know About Automated Microfulfillment Solutions For Grocery E-Commerce
December 28, 2020 | Scott ComptonGrocery store operations and digital execs are evaluating and investing in innovative, automated technology to scale to growing consumer demand for fast fulfillment options of online orders. In...
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Report Now Tech: Integrated Business Planning, Q4 2020
Forrester's Overview Of 21 Integrated Business Planning Providers
December 23, 2020 | George LawrieYou can use integrated business planning (IBP) to align strategic, operational, and financial plans to improve business performance, drive superior customer service from the same fixed and working...
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Report Now Tech: Digital Supply Chain Control Tower Solutions, Q4 2020
Forrester's Overview Of 17 Digital Supply Chain Control Tower Solution Providers
December 23, 2020 | George LawrieYou can use control towers to orchestrate demand forecasts, open new routes to market, and deliver differentiating customer experiences such as subscription fulfillment. But to realize these...
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Report IoT Transforms Supply Chain Management
Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions
Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...
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Report Building The Business Case For Omnichannel Commerce
Business Case: The Omnichannel Commerce Playbook
December 7, 2020 | Brendan WitcherDigital business professionals must build effective omnichannel business cases to minimize the risk of launching initiatives that: 1) lack critical internal support; 2) fail to meet customers'...
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Report Define Your CRM Plan
Strategic Plan: The CRM Playbook
August 28, 2020 | Kate LeggettTo avoid wasting time and effort on ill-conceived CRM initiatives, organizations should keep a laser focus on creating business value. Sound planning for CRM requires application development and...
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Report The Forrester Retail Quarterly Earnings Review, Q1 2020
Highlights From 24 Retail Q1 2020 Earnings Call Transcripts
As consumers demand more than ever from the retail experience, retailers and brands are investing to rethink and reinvent those experiences. The Forrester Retail Quarterly Earnings Review...
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Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever
The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...
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Report Paving The Path To Omnichannel Commerce
Roadmap: The Omnichannel Commerce Playbook
July 14, 2020 | Brendan WitcherDigital business professionals have long recognized the need for omnichannel programs, but many are unsure of where to start. This report guides digital business pros on how to craft an omnichannel...
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Report Omnichannel Commerce Metrics That Matter
Performance Management: The Omnichannel Commerce Playbook
July 10, 2020 | Brendan WitcherTo achieve key business goals with omnichannel programs, digital strategy professionals need to ensure that they have the right metrics in place. But not all metrics are created equal, and success...
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Report Envisioning The Future Of Omnichannel Commerce
Vision: The Omnichannel Commerce Playbook
June 11, 2020 | Brendan WitcherOmnichannel is not a new concept, but B2C, B2B, and even B2B2C companies still grapple with how to transform from multichannel to omnichannel. Omnichannel capabilities cover four key areas: view of...
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Report Benchmark Your Digital Supply Chain For Resilience In The Age Of The Customer
Forrester's Self-Assessment Supports The Case For Making Traditional Supply Chains Digital
June 4, 2020 | George LawrieForrester has demonstrated the critical significance of continuously improving customer experience (CX) to enterprises. But apart from digital downloads, the quality of CX depends on your digital...
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Report Your Strategic Plan Is The Linchpin For Omnichannel Success
Strategic Plan: The Omnichannel Commerce Playbook
June 2, 2020 | Brendan WitcherOrganizations today must have a comprehensive strategic plan that aligns their internal teams with a single vision for omnichannel excellence. However, because omnichannel commerce continues to...
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Report The Definitive Drop-Ship Guide For Brands And Retailers
Find Your Technology Partners To Enable Successful Drop-Ship Selling
Retailers and brands know that shoppers value comprehensive and trustworthy product selections online. They also know drop-ship solutions provide them with bigger assortments and margins. For...
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Report The Forrester Wave™: B2B Commerce Suites, Q2 2020
The 13 Providers That Matter Most And How They Stack Up
In our 29-criterion evaluation of B2B commerce suites providers, we identified the 13 most significant ones — Adobe, Apttus, BigCommerce, commercetools, Elastic Path Software, Episerver, Insite,...
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Report The Forrester Wave™: B2C Commerce Suites, Q2 2020
The 10 Providers That Matter Most And How They Stack Up
In our 31-criterion evaluation of B2C commerce suites providers, we identified the 10 most significant ones — Adobe, BigCommerce, commercetools, Elastic Path Software, Episerver, Kibo Commerce,...
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Report The Forrester Retail Quarterly Earnings Review, Q4 2019
Highlights From 25 Retail Q4 2019 Earnings Call Transcripts
As today's empowered consumers demand more than ever before of the retail experience, leading retailers and brands are investing to rethink and reinvent their customers' cross-touchpoint...
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Report Research Overview: Strategies For Digital Success At Quick-Service Restaurants
April 24, 2020 | Scott ComptonMarketing, operations, innovation in the digital store, and data and insights are core to any retail establishment. To help eBusiness and channel strategy professionals develop their digital retail...
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Report Research Overview: Forrester's Strategies For Digital Success In The Convenience Store Sector
Convenience retailers previously faced minimal digital disruption. However, as new competitors emerge, they must consider new marketing, operations, digital store innovation, and data and insights....
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Report Retailers Are Starting To Reap The Rewards Of Omnichannel Commerce
Landscape: The Omnichannel Commerce Playbook
March 26, 2020 | Michelle BeesonBecause customer expectations are so high, digital business professionals are investing heavily in customer-facing and back-end technology to deliver great experiences. This report analyzes...
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Report Process Makes Perfect: Exceed Customer Expectations With Omnichannel Excellence
Processes: The Omnichannel Commerce Playbook
March 13, 2020 | Brendan WitcherAlthough having a functioning omnichannel fulfillment program is now a basic necessity, many retailers still fail to meet customer expectations. They also struggle to fully understand program...
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Report The Forrester Wave™: Retail Planning, Q1 2020
The 12 Providers That Matter Most And How They Stack Up
March 12, 2020 | George LawrieIn our 20-criterion evaluation of retail planning providers, we identified the 12 most significant ones — Aptos, Blue Yonder, Cognizant, Infor, Logility, Manthan, Mi9 Retail, Oracle, RELEX...
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Report Research Overview: Five Must-Have Tech Solutions For Brand Manufacturers
A Guide To Five Tech Solutions That Brand Manufacturers Need Across Direct And Wholesale Commerce
March 12, 2020 | Michelle BeesonMany branded manufacturers are revamping their digital commerce strategies to manage growing direct-to-consumer (DTC) commerce alongside wholesale businesses. This effort involves evaluating new...
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