Search Results
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Report The Forrester Wave™: Point Of Service, Q3 2018
The 13 Providers That Matter Most And How They Stack Up
July 31, 2018 | George LawrieIn our 25-criteria evaluation of point-of-service (POS) applications providers, we identified the 13 most significant ones — Aptos, Cegid, Diebold Nixdorf, Fujitsu, Infor, Manhattan Associates,...
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Report Envisioning The Future Of Omnichannel Commerce
Vision: The Omnichannel Commerce Playbook
July 25, 2018 | Brendan WitcherOmnichannel is not a new concept, but B2C, B2B, and even B2B2C companies still grapple with how to transform from multichannel to omnichannel. Omnichannel capabilities cover four key areas: view of...
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Report Master Digital Supply Chain For Age Of The Customer Operations Excellence
Articulate The Vision For Your Digital Supply Chain
July 9, 2018 | George LawrieDigitally disrupted industries suffer from poor inventory productivity and availability, as well as high supply chain costs. These industries include (but are not limited to) retail and consumer...
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Report Retailers In Canada Must Stay Focused On Digital To Thrive
Cross-Touchpoint Measurement, Mobile, And Marketing Will Drive eCommerce Growth
June 22, 2018 | Lily VaronForrester partnered with the Retail Council of Canada (RCC) to conduct our annual survey of retailers in Canada about their eCommerce business and key initiatives. The survey included insights...
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Report The Top Retail Technology Investments In 2018
Retailers Must Distinguish Hot From Hype In Tech Investments
May 30, 2018 | Brendan WitcherRetailers must forge through the crowded digital landscape to determine which technologies will most effectively meet their customers' unique expectations. For our annual top trends study, we...
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Report Paving The Path To Omnichannel Commerce
Road Map: The Omnichannel Commerce Playbook
May 16, 2018 | Brendan WitcherDigital business professionals have prioritized omnichannel programs for years, but many are unsure of where to start. This report guides digital business pros on how to craft an omnichannel road...
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Report Now Tech: Omnichannel Order Management Systems, Q2 2018
Forrester's Overview Of 27 Omnichannel OMS Providers
April 26, 2018 | Brendan WitcherYou can use an omnichannel order management system (OMS) to provide enterprise-level inventory visibility and distributed order management, customer order management, and store fulfillment. But to...
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Report Now Tech: Integrated Business Planning, Q2 2018
Forrester's Overview Of 15 Integrated Business Planning Providers
April 13, 2018 | George LawrieDigital businesses can use integrated business planning (IBP) to align strategic, operational, and financial plans to improve business performance, drive superior customer service from the same...
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Report Retailers Are Starting To Reap The Rewards Of Omnichannel Commerce
Landscape: The Omnichannel Commerce Playbook
March 28, 2018 | Michelle BeesonBecause their customers' expectations are so high, digital business professionals are investing heavily in customer-facing and back-end technology to deliver great experiences. This report analyzes...
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Report Your Strategic Plan Is The Lynchpin For Omnichannel Success
Strategic Plan: The Omnichannel Commerce Playbook
Organizations today must have a comprehensive strategic plan that aligns their internal teams with a single vision for omnichannel excellence. However, because omnichannel commerce continues to...
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Report Building The Business Case For Omnichannel Commerce
Business Case: The Omnichannel Commerce Playbook
March 5, 2018 | Brendan WitcherDigital retail executives must build effective omnichannel business cases to minimize the risk of launching initiatives that: 1) lack critical internal support; 2) fail to meet customer...
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Report The Three Rs Of Retail Robotics
Use Robots To Increase The Human Touch In Retail
February 20, 2018 | George LawrieThere's no lack of examples of robots of humanoid appearance (think the LoweBot) that provide relatively limited service interactions with customers. Behind the scenes, both retailers and consumer...
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Report Process Makes Perfect: Exceed Customer Expectations With Omnichannel Excellence
Processes: The Omnichannel Commerce Playbook
February 6, 2018 | Brendan WitcherToday, it's table stakes for retailers to have functioning omnichannel fulfillment programs. However, many still fail to meet customer expectations in this area, and they also struggle to fully...
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Report Omnichannel Mastery: Optimize Fulfillment And Engagement
Continuous Improvement: The Omnichannel Commerce Playbook
February 5, 2018 | Brendan WitcherOmnichannel fulfillment capabilities — the ability to offer the customer cross-channel visibility and ordering options — have become standard offerings for leading retailers. Many started by...
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Report Masters Of The Top Four Retail Tech Trends
Leading Retailers Model Innovation With Customer-Focused Tech Investments
To survive in today's competitive market, retailers are primarily investing in four key components of commerce tech: personalization, omnichannel, analytics, and digital store capabilities. But...
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Report Refit Your Applications For Direct-To-Consumer Sales
Direct Selling Is Here To Stay — But Requires A Fundamental Review Of Your Application Portfolio
December 13, 2017 | George LawrieThe rise of direct-to-consumer (D2C) selling models challenges traditional sources of competitive advantage for consumer-packaged goods (CPG) brands. Key elements of D2C sales — collapsing barriers...
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Report Use DevOps And Supply Chain Principles To Automate Application Delivery Governance
Processes: The Modern Application Delivery Playbook
Today's application development and delivery (AD&D) leaders need speed and quality at a low cost to create software that competes for customers. Agile and DevOps practices enable companies to...
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Report Assess How Your Omnichannel Capabilities Stack Up
Benchmarks: The Omnichannel Commerce Playbook
November 13, 2017 | Michelle BeesonForrester's 2017 Retail Omnichannel Capabilities Assessment benchmarked 16 leading UK and US retailers to help digital business executives understand how their omnichannel capabilities compare with...
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Report Omnichannel Commerce Metrics That Matter
Performance Management: The Omnichannel Commerce Playbook
October 25, 2017 | Brendan WitcherTo achieve key business goals with omnichannel programs, digital strategy professionals need to ensure that they have the right metrics in place. But not all metrics are created equal, and success...
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Report Commerce Technology Investment Trends: 2017 To 2018
Digital businesses from retailers to branded manufacturers are increasing their investment in tools and technologies across commerce platforms, omnichannel, and the digital store. The simple...
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Report TechRadar™: Digital Store Operations Technology, Q3 2016 (Updated)
September 29, 2017 | Ananda Chakravarty, Lily VaroneBusiness pros are already reaping value from technologies that improve store operations — unlike customer-experience-focused digital store technologies that are largely still early stage. To help...
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Report Forrester Data: Commerce Platform Technology Forecast, 2016 To 2021 (Global)
ForecastView Document
September 25, 2017 | Jennifer Adams, Andy HoareCommerce is critical for companies, both to acquire new customers and to grow existing customer relationships. Enterprise commerce suites support basic capabilities like running an online catalog,...
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Report The Forrester Wave™: Retail Planning, Q3 2017
The Top Nine Companies In The Retail Planning Marketplace And How They Stack Up
September 18, 2017 | George LawrieIn our 28-criteria evaluation of retail planning providers, we identified the nine most significant ones, 7thonline, JDA Software, JustEnough, Infor, Oracle, RELEX Solutions, SAP, SAS, and TXT...
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Report Assess CRM Capabilities To Pinpoint Opportunities
Assessment: The CRM Playbook
September 12, 2017 | Kate LeggettThis report helps application development and delivery (AD&D) pros who are looking to implement customer relationship management (CRM) strategies and solutions. The effects of automation and...
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Report Opportunities For Automatic Replenishment
Forrester Data North American Consumer Technographics®
August 29, 2017 | Lauren BrownWith increasingly busy schedules and limited free time, US online consumers are looking to retailers to make shopping faster and more seamless. And retailers have begun to look to alternative...
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