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  • Report The State Of Consumer Authentication, 2018 (US)

    Keep Up With Digital Consumers
    August 2, 2018 | Merritt Maxim, Salvatore Schiano

    Consumer online authentication habits are evolving, including password usage, two-factor authentication adoption, and biometrics. This infographic looks at authentication behaviors and attitudes of...

  • Report The State Of Facial Recognition For Authentication And Verification

    Facial Recognition Expedites Critical Identity Processes For Consumers And Employees
    June 11, 2018 | Andras Cser, Alexander Spiliotes, Merritt Maxim

    Facial recognition (FR) expedites mobile logins, reduces password-related help desk calls, and makes authentication more secure. Antifraud and compliance pros should consider FR for the unique...

  • Report Best Practices: Behavioral Biometrics

    Behavioral Biometrics Has Assumed A Greater Role Since The Equifax Breach
    May 25, 2018 | Andras Cser, Merritt Maxim

    Preventing identity theft and account takeover is no small feat. Many solutions that address these concerns impede the user experience, create unnecessary friction, and increase help desk support...

  • Report Digital CX Trends, 2018

    Landscape: The Digital Customer Experience Improvement Playbook

    In our 2017 edition of this digital CX trends report, Forrester identified how technology was advancing user interfaces by adding AI enablers and how innovation labs and employee tools that support...

  • Report The Forrester Tech Tide™: Virtual Care For Digital Health, Q1 2018

    15 Technologies Move Healthcare From The Hospital To The Home
    February 12, 2018 | Kate McCarthy, Alex Kramer

    Virtual care is increasingly critical to healthcare firms' ability to win, serve, and retain their customers. To accelerate their performance in virtual care, companies are evaluating and adopting...

  • Report Top Trends Shaping IAM In 2018

    Landscape: The Identity And Access Management Playbook
    January 9, 2018 | Andras Cser, Merritt Maxim

    For today's digital businesses, identity and access management (IAM) involves more than just provisioning and enforcing employee access to corporate applications and data. Security and risk (S&R)...

  • Report Predictions 2018: Europe's Privacy Laws Will Bite US Martech And Slow AI's March Into Marketing

    Business Case: The Customer Trust And Privacy Playbook
    November 7, 2017 | Fatemeh Khatibloo, Samantha Merlivat, Alexander Spiliotes

    2018 will be a difficult year for B2C marketers as regulators flex their new muscles and consumers use their wallets to vote for the privacy they want. Marketing vendors will face massive fines,...

  • Report Best Practices: Maximize The Business Value Of Biometrics

    Avoid Common Mistakes To Realize The Benefits Of Biometrics
    October 17, 2017 | Andras Cser, Alexander Spiliotes, Merritt Maxim

    Biometrics helps your employees and customers engage more securely and seamlessly with your business. However, business leaders are often hesitant to consider biometrics because of unfamiliarity...

  • Report The Future Of Identity And Access Management

    Vision: The Identity And Access Management Playbook
    October 10, 2017 | Andras Cser, Merritt Maxim

    Identity and access management (IAM) technologies have become critical in the fight to protect customers from fraud, identity theft, and privacy abuses. Business leaders, CIOs, and CISOs use these...

  • Report TechRadar™: Digital Store Customer Experience Technology, Q3 2016 (Updated)

    October 3, 2017 | Ananda Chakravarty, Lily Varon

    Promising technologies to revolutionize the in-store shopping experience for consumers are inundating retailers. Our research shows that most of these experiences miss the mark today. To help both...

  • Report The Forrester Wave™: Risk-Based Authentication, Q3 2017

    ThreatMetrix Leads With Device Support And Flexible Case Management; Kount, IBM, And Easy Solutions Follow Closely Behind
    July 17, 2017 | Andras Cser

    In our 32-criteria evaluation of risk-based authentication (RBA) providers, we identified the eight most significant ones — CA Technologies, Easy Solutions, IBM, Kount, LexisNexis Risk Solutions,...

  • Report 2017 India Mobile Banking Benchmark

    ICICI Bank Leads Again, Setting The Bar For Mobile Banking In India
    May 26, 2017 | Ashutosh Sharma, Arnav Gupta

    Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve their...

  • Report TechRadar™: Physical Security, Q1 2017

    New Technologies Emerging To Improve Physical Security
    April 17, 2017 | Merritt Maxim

    This TechRadar defines the use cases, business value, and outlook for the 14 most relevant and important technologies for physical security. This includes core technologies, such as converged...

  • Report TechRadar™: Biometric Authentication, Q1 2017

    Adoption Of User- And Mobile-Friendly Biometrics Will Kill The Password
    March 14, 2017 | Andras Cser, Alexander Spiliotes

    As users increasingly demand frictionless authentication everywhere, biometrics solutions have garnered significant attention for both authentication and fraud prevention — especially on mobile and...

  • Report Digital Customer Experience Trends, 2017

    February 7, 2017 | Allegra Burnette, Tony Costa, Andrew Hogan

    In 2016's edition of this report about digital customer experience (CX) trends, Forrester identified the rise of conversational interfaces and concierge services. In this year's report, we examine...

  • Report TechRadar™: Artificial Intelligence Technologies And Solutions, Q1 2017

    Road Map: The Customer Analytics Playbook
    January 18, 2017 | Brandon Purcell, Rowan Curran

    Artificial intelligence (AI) has been around since the 1950s and become increasingly popular over the past few years due to advances in deep learning and data storage and processing. With the...

  • Report Top Trends Shaping IAM In 2017

    November 21, 2016 | Merritt Maxim, Andras Cser

    For today's digital businesses, identity and access management (IAM) involves far more than just provisioning and enforcing employee access to corporate resources. S&R pros must now govern access...

  • Report Vendor Landscape: Behavioral Biometrics

    Security Pros Can Reduce Fraud Without Damaging Customers' Digital Experience
    October 4, 2016 | Andras Cser, Merritt Maxim

    Behavioral biometrics continuously monitors user behavior, such as typing speed, mouse movements, and touchscreen interactions, to build a baseline profile from which security and risk...