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• Report Best Practices And Trends: Voice Biometrics

  Voice Biometrics Can Improve Security And Customer Experience

  February 10, 2021 | Andras Cser, Sean Ryan

  Voice biometrics offers improved account access security and user experience. Modern voice biometrics solutions resist replay attacks and have improved in accuracy and performance in the past five...

• Report How A Least Privilege Model Can Reduce Dynamic Access Risks

  Applying Zero Trust To Address Overprivileged Employee/Entity Access

  May 27, 2020 | Sean Ryan, Andras Cser

  Privileged users often maintain an overabundance of standing access to critical systems and sensitive data. Such access, if excessive or unnecessary, can expose organizations to data leaks either...

• Report Develop Actionable Business-Centric Identity And Access Management Metrics

  Performance Management: The Identity And Access Management Playbook

  May 19, 2020 | Andras Cser, Sean Ryan

  Many security and risk (S&R) professionals continue to struggle to sustain identity and access management (IAM) as a top business technology priority. S&R pros who succeed at nurturing their...

• Report Now Tech: Privileged Identity Management, Q2 2020

  Forrester's Overview Of 17 Privileged Identity Management Providers

  April 2, 2020 | Sean Ryan

  You can use PIM offerings to reduce exposure to the most damaging types of breaches, comply with a growing list of regulations, replace manual processes for oversight of privileged accounts, and...

• Report Optimize User Experience With Passwordless Authentication

  Improve User Experience And Security And Lower The Cost Of Cross-Channel Authentication

  March 2, 2020 | Andras Cser, Sean Ryan

  With the evolution of numerical computing, the password has lost its ability to protect critical applications and data. This report looks at passwordless authentication, explaining how it can...

• Report Using Zero Trust To Kill The Employee Password

  Secure Workforce Access With Stronger Authentication Methods

  March 2, 2020 | Sean Ryan, Andras Cser

  Passwords are easy pickings for cybercriminals and the culprit behind many cyberattacks. Administrative costs and user productivity losses add insult to injury. So why are so many organizations...

• Report Prepare For Decentralized Digital Identity: Security SWOT

  Benefits Of Privacy And Centralization Get Hampered By Lack Of Trust, Early Fragmentation, And Growing Pains Of Wallet Management

  January 21, 2020 | Andras Cser, Sean Ryan

  Decentralized digital identity (DDID) is not just a technology buzzword: It promises a complete restructuring of the currently centralized physical and digital identity ecosystem into a...

• Report The Forrester Tech Tide™: Identity And Access Management, Q4 2019

  Seventeen Technology Categories Underpin The IAM Market

  November 14, 2019 | Andras Cser, Sean Ryan

  Identity and access management (IAM) is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in IAM, companies are evaluating and...

• Report Forrester Analytics: IAM Software Forecast, 2018 To 2023 (Global)

  ForecastView Document

  May 10, 2019 | Jennifer Adams, Merritt Maxim, Andras Cser

  Identity and access management (IAM) software tools help digital businesses provide access to employees, partners, and customers without sacrificing security or user experience. This data-driven...

• Report The Forrester Tech Tide™: Digital Workspace Tech For Employee App Enablement, Q2 2019

  18 Technologies That Empower Employees With Access To Critical Productivity Apps

  April 16, 2019 | Andrew Hewitt

  Forrester's employee experience (EX) research is grounded in the idea that what makes employees happiest at work is their ability to get meaningful work done every day. Applications play a...

• Report Best Practices: Customer Call Center Authentication

  Prioritize Implicit Biometrics And Phone Reputation To Reduce Customer And Agent Friction

  March 22, 2019 | Andras Cser, Merritt Maxim

  Customer call center authentication (CCCA) combines human and machine processes, tools, and technologies. The call center is invariably the channel of last resort for customers looking to get...