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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Now Tech: Salesforce Consulting Partners, Q1 2021

    Forrester's Overview Of 37 Salesforce Consulting Partners Providers
    January 29, 2021 | Liz Herbert

    You can use Salesforce consulting partners to redesign your business using Salesforce technology, speed time-to-implement Salesforce products, and drive change related to Salesforce projects. But...

  • Report Debunking Three Services Sourcing Myths

    How To Align Your Sourcing Strategies To The Future Of Services
    December 16, 2020 | Duncan Jones

    The old plan-build-run models of services are giving way to a new services paradigm where transformation is continuous and multidimensional. To derive competitive advantage from it, CIOs need...

  • Report Now Tech: Commerce Services, Q4 2020

    Forrester's Overview Of 35 Commerce Service Providers
    December 9, 2020 | Ted Schadler

    Commerce service providers are the orchestrators of the software, data, and strategy you need to deliver great omnichannel commerce experiences. They should offer you skills for commerce...

  • Report Elements Of Reputation: Seven Traits That Indicate A Thoughtful Tech GTM Strategy

    A Buyer's Guide To Building Trust With Your Technology Providers
    January 10, 2020 | Abhijit Sunil

    The infrastructure market is an intense flurry of innovation and hype. Several themes characterize the go-to-market (GTM) strategies of the most ambitious and best-in-class vendors — which aren't...

  • Report Out Of The Shadows: How Marketplaces Will Disrupt Tech Buying

    Marketplaces Are Already Revolutionizing The Long Tail Of Enterprises' Small Purchases; They'll Make Inroads Into Larger Purchases, Too
    November 12, 2019 | Liz Herbert

    Tech marketplaces — such as those emerging in software-as-a-service and cloud — promise to transform tech buying with better speed and agility along with lower cost and risk. Marketplaces are still...

  • Report The ePurchasing Market Is Growing Almost Twice As Fast As The Overall Software Market

    Specialists Are Holding Their Own Against Suites
    November 8, 2019 | Andrew Bartels

    Software that supports business sourcing, contracting, purchasing, and vendor management — which Forrester calls ePurchasing — will continue to see strong demand as firms maximize the value and...

  • Report Use Forward-Looking Assessment To Separate Strategic Partners From Operational Vendors

    Forrester's Supplier Assessment Will Help You Identify Who Can Help Drive Your Digital Transformation And Who Will Hold You Back
    March 15, 2019 | Duncan Jones

    Strong supplier relationships are vital for digital transformation. Flexible work styles such as agile co-creation, long-term strategic bets on technology platforms, and risky innovation projects...