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  • For Sourcing & Vendor Management Professionals

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    Report Global Crossing's Growing Suite Of US Enterprise-Class VoIP Services

    The Forrester Wave™ Vendor Summary, Q1 2007
    February 9, 2007 | Lisa Pierce

    Global Crossing, which offers a broad array of international enterprise voice over IP (VoIP) services, has recently expanded the availability of some key VoIP services to the US, including IP...

  • For Sourcing & Vendor Management Professionals

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    Report AT&T's Current Offering Is Best In Class In US Enterprise-Class VoIP Services

    The Forrester Wave™ Vendor Summary, Q1 2007
    February 9, 2007 | Lisa Pierce

    AT&T's broad portfolio of enterprise voice over IP (VoIP) services is complemented by the strength of its session initiation protocol (SIP) trunking and hosted VoIP and IP conferencing services....

  • For Sourcing & Vendor Management Professionals

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    Report Verizon Business' Strategy Is The Best Of US Enterprise-Class VoIP Service Providers

    February 9, 2007 | Lisa Pierce

    Verizon Business is best in class on overall voice over IP (VoIP) strategy, leading others on technology strategy, planned performance and customer service enhancements, and price. It offers the...

  • For Sourcing & Vendor Management Professionals

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    Report The Forrester Wave™: US Enterprise-Class VoIP Services, Q1 2007

    AT&T And Verizon Are Ahead Of The Pack
    February 9, 2007 | Lisa Pierce

    Despite constant media and supplier hype around voice over IP (VoIP), a careful analysis of US enterprise-class facilities-based VoIP services and providers reveals there is no single market leader...

  • For CIO Professionals

    Report

    Report Despite Low Uptake, VoIM Matters

    VoIM Strengthens Communities And Weakens The Phone-Voice Connection
    February 6, 2007 | Sally M. Cohen, Maribel D. Lopez

    With US high-speed penetration reaching more than 40% of households and IM adoption surpassing one-third of online households, consumers are getting ready for voice over IM (VoIM). Despite desire...

  • For Marketing Leadership Professionals

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    Report Hispanics Connect To Mobile Data

    Hispanic Mobile Data Users Are A Small But Attractive Group
    February 2, 2007 | Tamara Barber

    Marketers who target Hispanic mobile data users — whether with new mobile applications or with marketing campaigns delivered via mobile phone — will find a small, but receptive, set of Hispanic...

  • For Marketing Leadership Professionals

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    Report Consumer VoIP User Profile

    January 19, 2007 | Sally M. Cohen

  • For Infrastructure & Operations Professionals

    Report

    Report The Reality Of IMS Activities

    Telecom Architecture Shows Promise, But There's Much Work Ahead
    January 17, 2007 | Michele Pelino, Andrea Carini, Lars Godell

    IP multimedia systems (IMS) promise to energize the fragmented voice and cable communications industry with the power of Internet standards and all the innovations and network effects that follow....

  • For Infrastructure & Operations Professionals

    Report

    Report Why COLT Telecom Offers Focused Value For European Enterprise Buyers

    January 16, 2007 | Phil Sayer

    At a recent briefing, COLT Telecom gave Forrester an update on its progress under outgoing CEO Jean-Yves Charlier and pointed to its future strategy under new CEO Rakesh Bhasin. COLT has shifted...

  • For Sourcing & Vendor Management Professionals

    Report

    Report European Telecom Operator Managed Services Deals Survey: H1 2006

    January 16, 2007 | Andrea Carini, Phil Sayer

    In H1 2006, Forrester surveyed telecom service providers (SPs) in Europe to identify these companies' progress in satisfying enterprises' appetite for telecom managed services and IT outsourcing....

  • For CIO Professionals

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    Report AT&T's Market Intelligence Portal Sets A High Bar

    AT&T's Go-To-Market Alignment Maximizes Returns And Recognition
    January 16, 2007 | Ellen Daley

    AT&T has set the bar on how to create an influential market intelligence organization. AT&T's Helen McGrath, VP of market and competitive assessment for business, uses a sales-focused portal to...

  • For Sourcing & Vendor Management Professionals

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    Report European IT/Telecom Converged Service Delivery Outsourcing Deals: H1 2006

    The Battle Rages Between IT And Telecom Service Providers
    January 16, 2007 | Sonoko Takahashi, Phil Sayer

    In H1 2006, Forrester surveyed IT service providers and telecom service providers in Europe to identify converged service delivery (CSD) deals — telecom service providers offering IT deals or IT...

  • For Infrastructure & Operations Professionals

    Report

    Report Free Muni Wireless Noses Into The Broadband Market

    Ad-Supported Muni Wireless Will Find Its Niche With Consumers
    January 11, 2007 | Sally M. Cohen, Charles S. Golvin

    Nearly 300 towns, cities, and counties across the US are actively deploying wireless networks or hotspots for consumer and residential use, although consumers have not flocked to these networks....

  • For Marketing Leadership Professionals

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    Report Over The Top: The Path To Internet-Delivered TV

    Devices, Economics, And Interface Obstacles Will Slow This Transition
    January 3, 2007 | Josh Bernoff

    Now that so much video is available online, television executives are asking if future TV programming will be delivered over the Internet, bypassing today's traditional cable and satellite...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Forrester Wave™: European Remote Infrastructure Management, Q4 2006

    IBM Global Services And EDS Lead The Group Of Global Service Providers
    December 14, 2006 | Richard Peynot

    Forrester evaluated the leading European and global service providers across 24 criteria with regards to their remote infrastructure management (RIM) services. We found that IBM Global Services and...

  • For CIO Professionals

    Report

    Report Service-Oriented Architecture In Asia Pacific: Toward More Business-Friendly IT

    September 26, 2006 | Dane Anderson

    This report provides an overview for vendor strategists of the service-oriented-architecture (SOA) market in Asia Pacific. Particular focus is given to key adoption drivers and inhibitors, SOA...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: North American MPLS Services, Q1 2006

    AT&T Leads In Two Of Three Dimensions In Our Services Evaluation
    February 16, 2006 | Lisa Pierce, Robert Whiteley III

    Companies that have been using Frame Relay for site-to-site connectivity or ATM for class of service/quality of service (CoS/QoS) functionality are beginning to migrate to networks based on...

  • For Marketing Leadership Professionals

    Report

    Report The Forrester Wave™: Consumer ISPs, Q4 2005

    Evaluation Of Top Consumer Internet Service Providers Across 25 Criteria
    December 28, 2005 | Maribel D. Lopez

    The ISP market is morphing as more consumers move online and shift from dial-up to broadband. To assess the state of the US consumer ISP market and see how the providers stack up against each...

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