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  • For Enterprise Architecture Professionals

    Report

    Report Brief: The New Economics Of Experimentation

    Sprint Uses Digital Experimentation To Drive Rapid, Customer-Centric Innovation
    August 17, 2015 | Clay Richardson

    Corporate leaders all agree that to excel in the digital economy, innovation must come from every nook and cranny of the enterprise. To deliver on this innovation imperative, enterprise...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: TM Forum Defines An Architecture Framework For Digital Business

    TM Forum Live 2014 Highlights Its Relevance To Enterprise Architecture
    July 15, 2014 | Henry Peyret

    The challenges that many industries are now facing with the transformation to digital business have been faced by the telco industry for many years. Nonprofit industry association TM Forum...

  • For Enterprise Architecture Professionals

    Report

    Report Focus On Customer Value To Grow Organizational Maturity

    January 2, 2014 | Derek Miers

    Most organizations aspire to implement outside-in, customer-focused, cross-functional processes that transform the culture of their organization and set it on the path toward continuous...

  • For Enterprise Architecture Professionals

    Report

    Report Understanding The Methods And Techniques For CX-Driven Transformation

    October 18, 2013 | Derek Miers

    Companies that set out to transform the customer experience (CX) they deliver need to redesign their firms from the outside-in — starting with the experience they want customers to have and then...

  • For Enterprise Architecture Professionals

    Report

    Report Case Study: Telstra's Business-Led IT Transformation Facilitates Global Operations

    Profile Of An Enterprise Architecture Award Winner
    October 10, 2013 | Charlie Dai

    Managing IT complexity to support business strategy is often a big challenge for enterprise architects at large companies. This effort usually becomes even more difficult to manage when a company...

  • For Enterprise Architecture Professionals

    Report

    Report The Top Emerging Technologies To Watch: Now Through 2018

    February 7, 2013 | Brian Hopkins, Frank E. Gillett

    Emerging digital technologies are a primary driver of business evolution and disruption. Firms are grappling with an accelerating pace of business change while also trying to make IT simpler and...

  • For Enterprise Architecture Professionals

    Report

    Report Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

    January 27, 2012 | Clay Richardson

    These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

  • For Enterprise Architecture Professionals

    Report

    Report Focus On Customers And Business Architecture For Greater Business Process Maturity

    Results From The Forrester/IQPC Survey Of Business Process Pros
    August 30, 2011 | Derek Miers, Alexander Peters, Ph.D.

    Over the past decade, business process transformation and continuous improvement initiatives have gained strategic traction. Despite C-suite attention, most organizations still fall relatively low...

  • For Enterprise Architecture Professionals

    Report

    Report The State Of EA 2010

    EA's Top Focus: Overcoming Long-Standing Obstacles
    March 4, 2011 | Alex Cullen, Tim DeGennaro

    Forrester's "State Of EA 2010" report shows consistent themes and incremental progress by the enterprise architecture (EA) function in most firms. EA leaders are part of senior IT management and...

  • For Enterprise Architecture Professionals

    Report

    Report Extend Business Process Management To The Front Office To Transform Customer Service

    October 5, 2010 | Kate Leggett

    Customer service managers struggle to balance customer experience and cost: Siloed communication channels, impersonal service, and an inability to enforce company process or meet regulatory...

  • For Enterprise Architecture Professionals

    Report

    Report Trends In Information Architecture Practices

    IA Engages The Business But Is Slow To Show Value
    March 30, 2010 | Gene Leganza

    Over the next several years, businesses will look to developments in technology to enable powerful new views into markets, populations, business processes, and supply chains. But will they be in a...

  • For Enterprise Architecture Professionals

    Report

    Report Smart Computing Innovation Must Be Guided By EAs

    March 30, 2010 | Henry Peyret

    Forrester predicts that the latest cycle of technology innovation, "Smart Computing," will reshape the technology market through 2017. Smart Computing — which involves a blend of smart devices,...

  • For Enterprise Architecture Professionals

    Report

    Report Business Process Professionals Live Largely Outside Of IT

    March 15, 2010 | Connie Moore

    These data charts review findings from Forrester's February 2010 Global Business Process Improvement Online Survey, in which we asked business process professionals about their process improvement...

  • For Enterprise Architecture Professionals

    Report

    Report The State Of Enterprise Architecture 2010: Organization, Priorities, And Support

    December 17, 2009 | Gene Leganza, Alex Cullen

    The EA team of 2009 reports high into the IT organization (either to the CIO or senior planning roles beneath the CIO), has broad acceptance and support, and spends about half its time on strategic...

  • For Enterprise Architecture Professionals

    Report

    Report Across All Vertical Industry Groups, The Majority Of SOA Users Are Expanding Its Use

    SOA Satisfaction Is High; Usage Patterns Vary By Industry
    May 28, 2009 | Randy Heffner

    Across Forrester's seven vertical industry groups, service-oriented architecture (SOA) penetration ranges from 75% among utilities and telecom enterprises to 49% for public sector enterprises....

  • For Enterprise Architecture Professionals

    Report

    Report Embracing Chaos Is Smarter Than Seeking An Elusive Work/Life Balance

    Technology Populism Forces A Fresh Look At Personal And Work Boundaries
    March 20, 2009 | Connie Moore

    For many years, busy workers have struggled to find "work/life balance," that elusive state of harmony between professional obligations and personal needs which, we are told, will promote both...

  • For Enterprise Architecture Professionals

    Report

    Report The Down Economy Is Accelerating The Adoption Of Key Agility Indicators

    January 12, 2009 | Henry Peyret

    When Forrester first published research about agility assessment, the chief concern for companies was the ability to keep pace with innovation. But the current financial uncertainty also reinforces...

  • For Enterprise Architecture Professionals

    Report

    Report Federation: Sharpen Your Focus On Vast Constellations Of Data

    October 2, 2008 | James G. Kobielus

    Scattered business information permeates many enterprises. This disunited data often conforms to various schemas and formats, resides in sundry databases and applications, and falls under the...

  • For Enterprise Architecture Professionals

    Report

    Report Using BPM To Support Innovation

    Exploring The Benefits Of BPM
    July 7, 2008 | Ken Vollmer

    BPM solutions can provide the foundation for many types of innovation, and architects' awareness of how other firms are using these tools can provide a catalyst for joint business/IT brainstorming...

  • For Enterprise Architecture Professionals

    Report

    Report Case Study: Qwest Uses Process Simulation To Move At The Speed Of Business Change

    April 23, 2008 | Colin Teubner

    Qwest, a telecommunications company located in North America, provides voice, video, and data services to residential, SMB, and enterprise-level customers. Its provisioning operations were...

  • For Enterprise Architecture Professionals

    Report

    Report EA And Metrics: For Maximum Impact, Measure The Business Value

    September 13, 2007 | Ken Vollmer

    Enterprise architects have a variety of options for defining metrics related to projects or day-to-day activities, and the most obvious ones are those that relate to the technical aspects of these...

  • For Enterprise Architecture Professionals

    Report

    Report Data Governance: What Works And What Doesn't

    September 10, 2007 | Rob Karel

    The demand for trusted information continues to spiral upward, driven not only by investments in customer relationship management (CRM), enterprise resource planning (ERP), supply chain management,...