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  • Report Case Study: Driving Toward Communications Sourcing Excellence

    How Formula One Teams Get High Performance Out Of Their Service Providers
    April 30, 2014 | Clement Teo

    Sourcing and vendor management (SVM) professionals in most organizations must envy their counterparts working on Formula One (F1) teams. Not only do they have a highly specified network, but they...

  • Report Sourcing Strategies For Next-Generation Network Services

    March 20, 2014 | Brownlee Thomas, Ph.D.

    Enterprises with distributed business operations need a new sourcing strategy for next-generation network services. It should be user-centric in order to achieve business objectives. It must also...

  • Report The 4G Roaming Race Is On — Sharp Price Cuts Expected

    Vodafone Leads The Way Toward Affordable And Global Ultra-Fast Multimedia Mobility
    February 28, 2014 | Brownlee Thomas, Ph.D.

    Companies whose executives travel frequently overseas complain of high charges for international mobile roaming — in particular, data roaming. Vodafone could go a long way toward helping...

  • Report Involve The Business In Your Telecoms And Mobility Sourcing Road Map

    February 10, 2014 | Brownlee Thomas, Ph.D.

    Enterprise sourcing and vendor management (SVM) executives need to ensure business buy-in for their telecommunications and mobility (T&M) sourcing strategy. The best way to do this is to use input...

  • Report Managed Mobile Workplace Services In Europe

    IT And Network Players Go Head To Head
    January 28, 2014 | Henning Dransfeld

    Mobile workplace services will be a cornerstone for mobile productivity and employee satisfaction for years to come. European CIO organizations are aware of the need for a strategic approach to...

  • Report Best Practices: Sourcing Telecommunications Services In Asia Pacific

    January 3, 2014 | Clement Teo

    Sourcing and vendor management (SVM) professionals in Asia Pacific who are responsible for telecom and mobility (T&M) services at their organizations face three main challenges: lower than expected...

  • Report Predictions 2014: Enterprise Telecoms And Mobility Services Sourcing

    Overlapping Trends Will Shape T&M Sourcing
    December 19, 2013 | Brownlee Thomas, Ph.D.

    Mobility, moving more productivity and business applications to the cloud, and next-generation networks will be key telecommunications and mobility (T&M) trends in 2014. This report discusses these...

  • Report The Forrester Wave™: Asia Pacific Carrier Ethernet Services, Q4 2013

    The Seven Providers That Matter Most And How They Stack Up
    November 6, 2013 | Clement Teo

    In Forrester's 22-criteria evaluation of carrier Ethernet vendors, we identified and qualified seven global and regional service providers that offer unmanaged site-to-site carrier Ethernet...

  • Report FAQ's About Telecom Expense Management

    November 1, 2013 | Brownlee Thomas, Ph.D.

    Forrester clients often ask us questions about how to optimize the management of their firm's spending on telecom and mobility technologies and services, a problem that can be addressed by telecom...

  • Report Navigating The Dynamic Telecoms And Mobility Services Landscape

    September 30, 2013 | Brownlee Thomas, Ph.D.

    The enterprise telecommunications and mobility (T&M) services landscape is complex and can be confusing for sourcing and vendor management executives. It also is highly dynamic, evolving quickly as...

  • Report The Global BYOD Management Services Ecosystem

    Mobile BYOD Outsourcing Can Help You Ensure A Proper Control-Cost Balance
    September 3, 2013 | Brownlee Thomas, Ph.D.

    Enterprises with distributed operations and a large or fast-growing population of information workers (iWorkers) need to accelerate their readiness for the "untethered" workplace. In an...

  • Report The Expectation Gap Increases Between Business And IT Leaders

    Sourcing Managers Need To Moderate A Dialogue About Network And Communication Technologies
    July 23, 2013 | Dan Bieler, Henning Dransfeld

    Forrester survey data indicates gaps in opinion about network infrastructure aspects between business and IT leaders. There is a clear risk that IT will purchase network and collaboration assets...

  • Report RFP Template For Mobile Voice And Data Services

    July 9, 2013 | Brownlee Thomas, Ph.D.

    This RFP template is intended to help SVM pros start building an RFP document for corporate mobile and data services. It can be used for domestic and multicountry mobile services provisioning....

  • Report Telstra Global Is An Emerging Network Services Option In Selected Asian Hubs

    July 9, 2013 | Clement Teo

    Organizations entering Asia Pacific or expanding their activities in the region have several options when it comes to network connectivity services. This report provides a brief overview of...

  • Report Tata Communications Emerges As A Leading Connectivity Provider In Asia Pacific

    July 9, 2013 | Clement Teo

    Organizations seeking connectivity services into emerging Asian markets such as India should consider Tata Communications. The service provider has built an impressive global network that ranges...

  • Report Evaluate Telecom Service Providers Using A Standard Methodology

    June 20, 2013 | Brownlee Thomas, Ph.D.

    Among the top challenges of Forrester clients responsible for telecoms and mobility (T&M) sourcing and vendor management (SVM) face: a) lower than expected cost savings from key suppliers, b) poor...

  • Report RFP Template For MPLS IP VPN Services

    June 20, 2013 | Brownlee Thomas, Ph.D.

    This template is intended to help you build a request for proposal (RFP) for multiprotocol label switching (MPLS) IP VPN services. It should be treated as a starting point only, to be tailored to...

  • Report The Forrester Wave™: Managed Global MPLS Services, Q1 2013

    Customers Have A Range Of Strong Options In This Mature Service Category
    March 27, 2013 | Brownlee Thomas, Ph.D.

    In Forrester's 55-criteria evaluation of facilities-based managed global MPLS service providers, we identified and qualified 11 global network operators that offer networking services to...

  • Report Identify Your Current State As A First Step To Best-Practice Telecoms And Mobility Sourcing

    March 22, 2013 | Brownlee Thomas, Ph.D.

    A potentially challenging but important first step in establishing a best-practice sourcing strategy for telecommunications and mobility services involves identifying the current state of your...

  • Report Predictions 2013: Enterprise Telecom And Mobility Challenges And Opportunities

    Mobility And Video Are Now Embedded, Social To Follow
    December 18, 2012 | Brownlee Thomas, Ph.D.

    Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although...

  • Report The Future Of Telecommunications And Mobility Sourcing

    November 30, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

  • Report Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk

    October 9, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's processes guidance for sourcing and vendor management (SVM) executives working on telecommunications and mobility services sourcing. A mistake made by many SVM...

  • Report Using New Communications Technology Models Shifts Strategy For Services Sourcing

    Alternate Delivery Models Offer More Options For Your Business
    September 4, 2012 | Brownlee Thomas, Ph.D.

    Up until five to seven years ago, sourcing and vendor management (SVM) professionals responsible for telecommunications and mobility services provisioning focused mainly on delivering value by...

  • Report Communications Technology And Services Sourcing Strategy Evaluation Checklist

    July 31, 2012 | Brownlee Thomas, Ph.D.

    Forrester enterprise clients with distributed organizations want to simplify management of an increasingly complex communications environment. This includes defining and then periodically reviewing...

  • Report Distributed Organizations Need To Consolidate Communications Vendors

    July 25, 2012 | Brownlee Thomas, Ph.D.

    Forrester enterprise clients with distributed organizations are always interested in simplifying their increasingly complex communications environment. One aspect of this we often hear about is a...