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  • Total Economic Impact (TEI)

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  • Report Best Practices: Customer Onboarding

    A Visible Target During Economic Uncertainty
    April 27, 2009 | Craig Le Clair

    Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results...

  • Report The ROI Of Telepresence

    A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence
    February 25, 2009 | Claire Schooley

    Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment (ROI) of...

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