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  • Report Market Overview: Hosted Collaboration Services Providers

    Alternatives To Google Apps And Microsoft Office 365 Emerge
    November 22, 2013 | TJ Keitt

    Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....

  • Report Portrait Of A Government Information Worker

    Governments Are Playing Catch-Up In Terms Of Mobility And Collaboration
    January 28, 2011 | TJ Keitt

    North American and European governments are striving for efficiency, openness, and responsiveness as their constituencies increasingly organize and mobilize using social technologies. However,...

  • Report What Technology Populism Means For Tech Marketers

    Information Workers Flex Muscles As Business Tech Decision-Makers
    June 28, 2010 | TJ Keitt

    Technology Populism — information workers provisioning technology outside of IT's auspices — is a topic of great interest to both technology vendors and IT departments. But is it more hype than...

  • Report The State Of Collaboration Software Adoption

    Firms Continue To Turn To Collaboration Software After Recession
    April 2, 2010 | TJ Keitt

    Collaboration software adoption grew during the recessionary years of 2008 and 2009, and we anticipate this continuing. Why? Changes in how businesses work internally and with their customers and...

  • Report Deciphering Online Billing Platforms

    New Billing Services Emerge To Help Monetize Online Businesses
    March 12, 2010 | TJ Keitt

    The opportunity to serve more than 195 million online adults with goods, content, and services has drawn businesses to the Internet. Building an online product is relatively easy; monetizing it has...

  • Report Understanding The Influential Information Worker

    The Changing Workforce Makes Understanding End User Habits Essential For Tech Vendors
    February 11, 2010 | Heidi Shey, TJ Keitt

    This is a graphical overview highlighting results from Forrester's Workforce Technographics®, US, Canada, And UK Survey, Q3 2009, a survey of 3,904 information workers (iWorkers) at companies with...

  • Report The Enterprise 2.0 User: Harbinger Of The Future Of Workplace Collaboration

    Vendors Should Prepare For An Empowered, Mobile, And Collaborative Workforce
    November 24, 2009 | TJ Keitt

    Business leaders' increased interest in enterprise 2.0 technology has spurred collaboration software vendors of all stripes to roll out social applications in their suite of tools. Despite this...

  • Report Demand Insights: The Global Collaboration Market Is Flat

    Universal Business Needs Make Collaboration Tools Important Globally
    May 19, 2009 | TJ Keitt

    Universal business concerns about keeping employees and partners on the same page and productive in an increasingly stratified business environment have business leaders around the world scrambling...

  • Report The Verizon Information Research Network Utilizes Technology For Strategic Impact

    October 17, 2008 | TJ Keitt, Brad Bortner

    The challenge of managing numerous research requests with a small staff is one that affects many market research organizations. Verizon's repository of secondary research, managed by the Verizon...

  • Report Inquiry Insights: Telecom Managed Services, Q2 2008

    August 12, 2008 | TJ Keitt, Henry Dewing

    The telecom managed services market is full of activity, with 88% of North American and European firms reporting that they have purchased some type of managed telecom service. Despite the heat in...

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