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  • Art Schoeller

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  • Report HEROes Are Using Skype — Embrace It

    How To Manage Public UC Based On Skype And Mitigate Risk
    February 7, 2012 | Art Schoeller

    Infrastructure and operations (I&O) professionals who manage unified communications (UC) must decide how to incorporate public connections based on Skype software. HEROes in today's enterprises...

  • Report Unified Communications Purchase Plans 2012

    The UC Market Matures And Consolidates
    January 11, 2012 | Art Schoeller

    Unified communications (UC) remains a priority for infrastructure and operations (I&O) professionals. In Forrester's Forrsights Networks And Telecommunications Survey, Q1 2011, we asked 547 North...

  • Report Update 2011: Are Home Agents Right For Your Contact Center?

    The Challenges And Benefits Of Supporting Work-At-Home Agents
    August 2, 2011 | Art Schoeller

    Forrester identified issues facing contact center infrastructure and operations (I&O) managers in November 2008, when we first published this report. In 2011 with the economy strengthening, they...

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