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  • Frederic Giron

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  • For CIO Professionals

    Report

    Report Case Study: Telefónica Digitizes Its Operations In Service Of The Customer

    Simplified And Automated Operations Drive Employee Engagement And Better Customer Experience
    June 7, 2017 | Dan Bieler, Frederic Giron

    This case study covers the transformation of Telefónica's operations as a driver of improved customer experiences. It shows how the CIO's focus on simplification and automation, including a "zero...

  • For CIO Professionals

    Report

    Report Asia Pacific Tech Market Outlook For 2017 To 2018

    The Region's Tech Spending Will See Moderate Growth In 2017 Before Accelerating To Almost 6% Growth In 2018
    January 24, 2017 | Andrew Bartels, Frederic Giron

    CIOs in the Asia Pacific region will continue to face a business environment of modest economic growth in 2017, with 3% growth in tech spending. Better economies in 2018 will push growth closer to...

  • For CIO Professionals

    Report

    Report Shift From CX Theory To CX Practice

    Telstra Begins The Hard Work Of Operational Excellence
    January 6, 2017 | Frederic Giron, Dan Bieler

    Telstra is betting big on its ability to transform itself by overhauling its core business operations and capabilities while simultaneously embracing new growth opportunities. This report provides...

  • For CIO Professionals

    Report

    Report Asia Pacific Tech Market Outlook For 2016 To 2017

    Moderate Regional Growth, With Wide Divergences Between Major Countries
    February 3, 2016 | Andrew Bartels, Frederic Giron

    CIOs in the Asia Pacific (APAC) region face a wide range of tech market outlooks, depending on which countries they operate in and what tech products and services they intend to buy in 2016 and...

  • For CIO Professionals

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    Report Brief: Digital Reinvention Is The Key To Future Growth

    CIOs Can Learn From Telstra's Attempts To Renew Its Core Business While Innovating In Market Adjacencies

    Telstra is betting big on its ability to transform itself by renewing its core business operations and capabilities while simultaneously embracing new growth opportunities. This need for digital...

  • For CIO Professionals

    Report

    Report Asia Pacific Tech Market Outlook For 2014 To 2015

    China, India, And ASEAN Will Be Up, Japan Down, And Australia And South Korea Flat
    April 21, 2014 | Andrew Bartels, Frederic Giron

    Both technology buyers and technology sellers have a keen interest in what is happening in the Asia Pacific technology market, the third-largest regional tech buying area in the world. CIOs and...

  • For CIO Professionals

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    Report Asia Pacific Tech Market Outlook For 2012 To 2014

    Political Inertia Hampers Asian Economic And Tech Market Growth
    January 23, 2013 | Andrew Bartels, Frederic Giron

    The Asia Pacific region is often thought of as the growth engine of the global economy and thus of the tech market. But that engine has been misfiring on some key cylinders, leading to slower...

  • For CIO Professionals

    Report

    Report Australia, China, And India Set The Pace In Asian IT Services

    Individual Country Dynamics Drive Growth And Industry Maturity
    October 28, 2011 | John McCarthy, Frederic Giron

    Different factors will drive the growth of the IT services and outsourcing industries in Australia, China, and India. In Australia, as-a-service offerings, mobile application development, and...

  • For Sourcing & Vendor Management Professionals

    Report

    Report India IT Market Predictions 2011

    January 4, 2011 | Frederic Giron

    This document provides vendor strategists with an analysis of the key trends in the India IT market in 2010 and previews the top trends that will shape the local market in 2011. The India IT market...

  • For Sourcing & Vendor Management Professionals

    Report

    Report India Data Center Study: End User Result Analysis

    January 1, 2011 | Frederic Giron, Seepij Gupta

    This report provides a comprehensive background of India's data center market dynamics from the end user perspective so vendor strategists can address market opportunities more successfully and...

  • For Sourcing & Vendor Management Professionals

    Report

    Report ANZ Data Center Study: End User Result Analysis

    January 1, 2011 | Frederic Giron, Seepij Gupta

    The primary objective of this document is to provide a comprehensive background of Australia and New Zealand data center market dynamics. It provides an end user perspective to enable vendor...

  • For Sourcing & Vendor Management Professionals

    Report

    Report ASEAN Data Center Study: End User Result Analysis

    January 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides a comprehensive background of ASEAN countries' (Indonesia, Malaysia, Philippines, Singapore, Thailand, Brunei, Cambodia, Laos, Vietnam) data center market dynamics from the...

  • For Sourcing & Vendor Management Professionals

    Report

    Report IT Infrastructure In Asia Pacific 2010-2011: End User Adoption Trends

    December 1, 2010 | Frederic Giron, Michael Barnes

    This document identifies the infrastructure (server, client, storage, OS) profile of end user organizations in Asia Pacific Excluding Japan (APEJ) for vendor strategists. The report focuses on IT...

  • For Sourcing & Vendor Management Professionals

    Report

    Report ASEAN Datacenter Study: Virtualization, Consolidation, And Data De-Duplication

    August 1, 2010 | Frederic Giron

    This document provides vendor strategists with an overview of the results from the survey on the ASEAN Datacenter market dynamics based on 112 interviews with ASEAN CXOs and top IT executives of...

  • For Sourcing & Vendor Management Professionals

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    Report ASEAN Datacenter Study: Cloud Computing

    August 1, 2010 | Frederic Giron

    This document provides vendor strategists with an overview of the results from the survey on the ASEAN Datacenter market dynamics based on 112 interviews with ASEAN CXOs and top IT executives of...

  • For Sourcing & Vendor Management Professionals

    Report

    Report ASEAN Datacenter Study: End User Result Analysis

    August 1, 2010 | Frederic Giron

    This document provides vendor strategists with an overview of the results from the survey on the ASEAN Datacenter market dynamics based on 112 interviews with ASEAN CXOs and top IT executives of...

  • For Sourcing & Vendor Management Professionals

    Report

    Report ASEAN Datacenter Study: Disaster Recovery And Business Continuity

    August 1, 2010 | Frederic Giron

    This document provides vendor strategists with an overview of the results from the survey on the ASEAN Datacenter market dynamics based on 112 interviews with ASEAN CXOs and top IT executives of...

  • For Sourcing & Vendor Management Professionals

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    Report ASEAN Datacenter Study: Data Center Outsourcing

    August 1, 2010 | Frederic Giron

    This document provides vendor strategists with an overview of the results from the survey on the ASEAN Datacenter market dynamics based on 112 interviews with ASEAN CXOs and top IT executives of...

  • For Sourcing & Vendor Management Professionals

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    Report Cloud Computing Adoption Trends In India

    May 13, 2010 | Frederic Giron, Sanchit Gogia

    This document provides an overview of cloud computing adoption trends in India for vendor strategists. Particular focus is given to the business case for cloud computing, challenges, and cloud...