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  • Report Sourcing Strategies For Next-Generation Network Services

    March 20, 2014 | Brownlee Thomas, Ph.D.

    Enterprises with distributed business operations need a new sourcing strategy for next-generation network services. It should be user-centric in order to achieve business objectives. It must also...

  • Report The 4G Roaming Race Is On — Sharp Price Cuts Expected

    Vodafone Leads The Way Toward Affordable And Global Ultra-Fast Multimedia Mobility
    February 28, 2014 | Brownlee Thomas, Ph.D.

    Companies whose executives travel frequently overseas complain of high charges for international mobile roaming — in particular, data roaming. Vodafone could go a long way toward helping...

  • Report Navigating The Dynamic Telecoms And Mobility Services Landscape

    September 30, 2013 | Brownlee Thomas, Ph.D.

    The enterprise telecommunications and mobility (T&M) services landscape is complex and can be confusing for sourcing and vendor management executives. It also is highly dynamic, evolving quickly as...

  • Report RFP Template For Mobile Voice And Data Services

    July 9, 2013 | Brownlee Thomas, Ph.D.

    This RFP template is intended to help SVM pros start building an RFP document for corporate mobile and data services. It can be used for domestic and multicountry mobile services provisioning....

  • Report Tata Communications Emerges As A Leading Connectivity Provider In Asia Pacific

    July 9, 2013 | Clement Teo

    Organizations seeking connectivity services into emerging Asian markets such as India should consider Tata Communications. The service provider has built an impressive global network that ranges...

  • Report Rich Communication Services Can Unlock The Value Of Systems Of Engagement

    The Joyn Initiative Will Help Evolve Engagement Strategies
    April 9, 2013 | Dan Bieler

    As companies evolve their strategies to embrace systems of engagement, CIOs are likely to benefit from the emergence of a new major social media communications platform, rich communication services...

  • Report The Forrester Wave™: Hosted Private Cloud, Q1 2013

    No Dominant Market Leaders Today, But Front-Runners Are CSC And Rackspace
    January 17, 2013 | Lauren E. Nelson

    Forrester's Forrsights Hardware Survey, Q3 2012 showed that 46% of enterprises are prioritizing investments in private clouds in 2013. While slightly more than half plan to build a private cloud in...

  • Report Voice And Messaging Are Not Dead

    Prepare For The Implications Of Over-The-Top Communications
    January 16, 2013 | Dan Bieler

    Telecom carriers' core revenue base, voice and messaging, is under attack from the over-the-top (OTT) business model. Given the financial importance of voice and messaging revenues for carriers,...

  • Report The Future Of Telecommunications And Mobility Sourcing

    November 30, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

  • Report The Future Of Over-The-Top Services

    As Carriers Move To Embrace OTT, Enterprises Will Benefit
    October 19, 2012 | Dan Bieler

    Over the top (OTT), the network-agnostic delivery of digital services, marks an important shift in the delivery and consumption of information and communications technology (ICT) services. OTT...

  • Report Prepare For Adaptive Mobile Networks

    Small-Cell Technologies Will Transform Both Carrier And Corporate Networks
    September 14, 2012 | Charles S. Golvin

    Mobile connections are increasingly vital to the productivity and efficiency of the businesses that CIOs support, and wireless networks are undergoing radical changes to deliver high-quality...

  • Report Distributed Organizations Need To Consolidate Communications Vendors

    July 25, 2012 | Brownlee Thomas, Ph.D.

    Forrester enterprise clients with distributed organizations are always interested in simplifying their increasingly complex communications environment. One aspect of this we often hear about is a...

  • Report Auditing Your Current Communications State - Inventory Tool

    March 13, 2012 | Brownlee Thomas, Ph.D.

    This tool is meant to serve as an inventorying checklist to be used by the IT sourcing and vendor management (SVM) organization during your audit of your company's current  communications...

  • Report HEROes Are Using Skype — Embrace It

    How To Manage Public UC Based On Skype And Mitigate Risk
    February 7, 2012 | Art Schoeller

    Infrastructure and operations (I&O) professionals who manage unified communications (UC) must decide how to incorporate public connections based on Skype software. HEROes in today's enterprises...

  • Report The Future Of Telecom: Strategies To Move Off The Endangered Species List

    December 2, 2011 | Dan Bieler

    Telcos are an endangered species; their traditional business model has come undone, and many operators face a downward revenue/earnings/investment spiral. The classic telco position is eroding due...

  • Report Product Strategists At Telcos Shouldn't Obsess About "Bit Pipe Syndrome"

    More Innovation Is Needed, But Fundamental Connectivity Remains A Valuable Service
    October 25, 2011 | Thomas Husson

    Product strategists in various industries tend to dismiss telcos' role in service innovation, focusing instead on disruptors such as Google and Apple. It is true that new entrants and over-the-top...

  • Report We Can Hear You Now

    Use Voice Interaction Technology As A Product Differentiator
    June 6, 2011 | Charles S. Golvin, Seth Fowler

    Voice interaction technology has made steady advances both in quality and breadth of application in recent years. Product strategists should seize the opportunity to selectively integrate voice...

  • Report Microsoft Bets Big On Skype's P2P Network

    Microsoft Has The Opportunity To Launch Profitable Enterprise Services
    May 13, 2011 | Henry Dewing

    Vendor strategists across the technology industry have been consumed by the Microsoft acquisition of Skype since the announcement earlier this week. During this time, we've talked to strategists...

  • Report Microsoft Bets Big On Skype

    Redmond Will See Little Revenue, But Integrating Skype Will Bolster Products
    May 11, 2011 | Charles S. Golvin

    Microsoft announced its decision to purchase voice over IP (VoIP) innovator Skype for a jaw-dropping $8.5 billion, acquiring 660 million users around the world — though barely 1% of these are...

  • Report FaceTime Is The Second Coming Of Video Telephony — Again

    Skype And Others Will Benefit From Apple's New iPhone 4 Hardware
    July 21, 2010 | Ian Fogg

    Creating a successful strategy for consumer video telephony has eluded everyone bar Skype. Even the telecommunications industry itself has failed with this particular communications product:...

  • Report The CaaS Market Heats Up

    Communications-As-A-Service Generates High Interest And Will Soon Displace Premises-Based Alternatives
    May 27, 2010 | Elizabeth Herrell

    Communications-as-a-service (CaaS) shares many attributes with other as-a-service offerings in its pricing model and delivers voice, conferencing, contact center, IVR, and unified communications...

  • Report Achieving A Global Telecom Services Deal That Fits Today's And Tomorrow's Requirements

    March 22, 2010 | Brownlee Thomas, Ph.D.

    Companies with distributed operations need telecom services deals to help them meet their immediate and longer-term technology requirements and changing business goals. As a result, enterprise IT...

  • Report Enterprise Communications: The Next Decade

    Ten Trends That Will Shape Unified Communications And Collaboration
    March 9, 2010 | Elizabeth Herrell

    Enterprise communications will continue to undergo significant changes during the next decade, as multimodal cloud services invade traditional communication products and services. Today's...

  • Report US Broadband Telephony Forecast, 2009 To 2014

    January 8, 2010 | Doug Williams

    Residential broadband telephone lines will grow by 10.8 million, or 46%, over the next five years; this forecast includes managed voice over Internet protocol (VoIP) services offered by cable...

  • Report European Telecom Operator Managed Services Deals Survey: H1 2009

    December 29, 2009 | Phil Sayer

    Forrester's seventh survey of managed services deals signed in Europe by telecom service providers reviews 812 contract wins recorded in the first half of 2009. The number of deals increased from...