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  • Report Industry Essential: The US Insurance Market, 2011

    Insurance Transformation Exposes Key Opportunities For Technology Vendors
    March 24, 2011 | Ellen Carney

    The US insurance industry represents 3.2% of gross domestic product (GDP) and generated nearly $1 trillion in revenues in 2009, but even with that big number, premium growth has been declining for...

  • Report Best Practices For Major Analyst Evaluations, Part 1: Preparing To Participate

    March 11, 2011 | Kevin Lucas

    Branded vendor comparisons from well-known research firms hold a very special place in analyst relations (AR) programs. Excluded vendors want to be included in them, and those already there jockey...

  • Report Mobile App Internet Recasts The Software And Services Landscape

    App Innovation On Phones Will Spread To Cars, Appliances And Entertainment
    February 28, 2011 | John McCarthy

    The explosion of app innovation that started on the iPhone and then spread to Android devices and tablets will continue to drive tech industry innovation and have far-reaching pricing and...

  • Report Smart Computing Innovation Must Be Guided By EAs

    March 30, 2010 | Henry Peyret

    Forrester predicts that the latest cycle of technology innovation, "Smart Computing," will reshape the technology market through 2017. Smart Computing — which involves a blend of smart devices,...

  • Report Market Momentum: IT Security Market, H2 2009

    March 3, 2010 | Jonathan Penn

    Forrester's market momentum overview assists vendor strategists tracking the evolution of the IT security market and gathering intelligence about company activities. In the second half of 2009, we...

  • Report Best Practices Of IT Management Software Vendor Positioning

    Positioning Is Influenced By The Web Site But Extends Through Social Media
    February 18, 2010 | Peter O'Neill

    Two years after Forrester first published it, our vendor positioning review (VPR) methodology has become a proven strategy tool; Forrester analysts have applied it in multiple advisory engagements,...

  • Report The Arrival Of Smart Computing Reinforces The Need For Dynamic Business Applications

    Smart Computing Drives The New Era Of IT Growth
    February 18, 2010 | Mike Gilpin

    Since the 1950s, the US has seen three cycles of technology investment growth and refinement. In 2008, the US entered its fourth such cycle, which Forrester is labeling "Smart Computing." Smart...

  • Report IBM's BAO Service Offering Is Positioned For Growth In 2010

    January 25, 2010 | Christopher Andrews

    In April 2009, IBM Global Business Services (GBS) announced the formation of its Business Analytics and Optimization (BAO) services organization, a move that IBM claimed would help clients make "a...

  • Report Case Study: Siemens IT Solutions And Services Successfully Positions A Community Cloud

    Siemens IT Solutions And Services Tailors Forrester's Cloud Taxonomy To Communicate Its Vertical Strength
    January 19, 2010 | Stefan Ried, Ph.D.

    Cloud computing has become the dominant theme of the marketing campaigns of many infrastructure outsourcing and services providers. Siemens IT Solutions and Services (SIS) — one of the largest...

  • Report The Next Wave Of IT Investment Is Smart Computing

    Smart Computing Drives The New Era Of IT Growth
    January 5, 2010 | Simon Yates

    Like the mainframe, personal, and network computing eras that have gone before it, "Smart Computing" will usher in a new era of technology innovation and growth. But, says Andrew Bartels, it will...

  • Report Smart Computing Drives The New Era Of IT Growth

    A New Tech Investment Cycle Holds Seismic Promise — And Challenges
    December 4, 2009 | Andrew Bartels

    The technology industry has entered a new cycle of tech innovation and growth, which we are calling "Smart Computing." Like prior cycles of mainframe computing, personal computing, and network...

  • Report The IT Management Software Challengers

    SWOT Analysis For ASG, Compuware, EMC, Quest Software, And Microsoft, Q3 2009
    October 26, 2009 | Jean-Pierre Garbani

    The 2009 IT management software (ITMS) market seems to favor smaller vendors to the detriment of larger ones. Preliminary results for the first three quarters of 2009 show that the megavendors'...

  • Report Capgemini Consulting Is Moving To Become A Global Transformation Partner For M&A

    M&A Services SWOT Analysis: Capgemini Consulting, Q4 2009
    October 21, 2009 | Daniel Krauss, Pascal Matzke

    Capgemini Consulting, the newly formed global consulting business unit of Capgemini, provides a well-defined portfolio for mergers and acquisitions (M&A) services. This step of globalizing its...

  • Report Tata Consultancy Services: Using The Downturn To Reposition Its IT M&A Services

    M&A Services SWOT Analysis: Tata Consultancy Services (TCS), Q4 2009
    October 6, 2009 | Daniel Krauss, Pascal Matzke

    Tata Consultancy Services (TCS) has primarily focused on the mergers and acquisitions (M&A) IT requirements of clients in the financial services industry for many years. Backed by its strong IT...

  • Report Tech Horizons: OpTier, A Step Toward Business Service Management (BSM) 2.0

    Is Business Transaction Management The New BSM?
    October 5, 2009 | Jean-Pierre Garbani

    BSM is firmly established now as a way to manage IT as a business tool rather than as a collection of fragile technologies. In this transformation of IT into a service provider, technology is only...

  • Report B2B Lead Management Automation Market Overview

    Multiple Vendor Choices And Confusing Claims Slow Adoption
    September 22, 2009 | Laura Ramos

    Lead management automation (LMA) requires a degree of process maturity many business-to-business (B2B) firms don't possess, resulting in underachievement by vendors and users alike. Yet, the...

  • Report Market Momentum: IT Security Market, H1 2009

    September 16, 2009 | Jonathan Penn

    Forrester's market momentum overview assists vendor strategy professionals in tracking the evolution of the IT security market and in gathering intelligence about the major activities in that...

  • Report The Tier One Middleware Vendors

    A SWOT Analysis Of The Leading Business Process Platform Vendors: IBM, Microsoft, Oracle, And SAP
    September 4, 2009 | Stefan Ried, Ph.D.

    The four largest traditional software vendors — IBM, Microsoft, Oracle, and SAP — compete around business process platform software. This broader software segment covers all the components that...

  • Report Key Takeaways For IT Asset Life-Cycle Management

    The Recent Forrester Wave™ Separates IT Asset Life-Cycle Management Vendors In A Cloud From The Rest
    August 19, 2009 | Peter O'Neill

    We published a Forrester Wave™ on IT asset life-cycle management (ITALM) in April 2009. It has generated a lot of interest in the topic among users and some interest among vendors. Users are...

  • Report The IT Management Software Megavendors

    SWOT Analysis For BMC Software, CA, HP Software, And IBM Tivoli, Q3 2009
    August 12, 2009 | Jean-Pierre Garbani, Peter O'Neill

    The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. Despite this bleak overall picture, Forrester forecasts 4% growth in nonapplication...

  • Report Yet Another Cloud

    Forrester's First Proposal Of A Cloud Taxonomy
    July 30, 2009 | Stefan Ried, Ph.D.

    Despite the current crisis, the demand for cloud computing is growing at enterprises and small and medium-sized businesses (SMBs). Some customers consider virtual infrastructure in the Internet as...

  • Report SWOT: The Evolution Of IT Service Providers To Business Technology Competitors

    The Business Technology Offerings Of Accenture, Capgemini, Cognizant, And IBM
    June 22, 2009 | Christopher Andrews

    The market for traditional IT services will change dramatically over the next five years as more vendors realize the benefits of aligning their technology solutions with the needs of business...

  • Report Market Momentum: IT Security Market, H2 2008

    June 11, 2009 | Jonathan Penn

    Forrester's market momentum overview assists vendor strategy professionals in tracking the evolution of the IT security market and in gathering intelligence about the major activities. In the...

  • Report Innovating Corporate Strategy Services

    May 29, 2009 | Daniel Krauss

    Blurring boundaries within the broader consulting services market are leading to heated competition among consulting firms around thought leadership and business model innovation. In this context,...

  • Report Market Overview: IT Financial Management Software

    The Time Is Right For More Cost Transparency In IT
    May 7, 2009 | Thomas Mendel, Ph.D., Peter O'Neill

    As IT continues to morph into business technology, it increasingly gets the same treatment and is subject to the same expectations as any other business operation. Some of the most pressing needs...