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  • Project Management Office (PMO)

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  • Report Portfolio Ecosystems Continue To Evolve

    Landscape: The Strategic Portfolio Management Playbook
    July 16, 2018 | Margo Visitacion

    The increasing role of digital transformation in outstanding customer experiences forces firms to take a strategic approach to portfolio management. Delivering in fast-paced business environments...

  • Report Agile PMOs Focus On Portfolios, Not Projects

    Organization: The Strategic Portfolio Management Playbook
    October 2, 2017 | Margo Visitacion

    Responding to demand for high-quality customer experience, firms are pervasively adopting Agile and taking on more initiatives. When these digital initiatives scale, the lack of enterprise program...

  • Report Five Ways Service Providers Help Improve Customer Experience Management

    How CX Professionals Can Successfully Leverage Their Business' Outsourced CX Projects
    September 14, 2016 | TJ Keitt

    Businesses depend on consultancies, agencies, and tech services firms to design, develop, and deliver customer experiences. These interactions, irrespective of length or scope, should leave...

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