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  • Report Now Tech: Virtual Healthcare Platforms, Q1 2021

    Forrester's Overview Of 28 Virtual Healthcare Platform Providers
    January 14, 2021 | Arielle Trzcinski

    Healthcare organizations (HCOs) can use virtual care (VC) to increase the capacity of existing clinical teams, improve clinical outcomes and lower medical spend for patients and members, and defend...

  • Report Now Tech: AI Consultancies In Asia Pacific, Q1 2021

    Forrester's Overview Of 23 AI Service Providers In Asia Pacific
    January 12, 2021 | Achim Granzen

    You can use AI consultancies to determine the business objectives for AI, scale and progress AI from proof of concept to production, and set up AI operations and governance frameworks. But to...

  • Report Technologists — And The Business — Must Execute At The Speed Of DevOps

    Intermediate Level: People Practices For IT Transformation
    January 8, 2021 | Gordon Barnett

    Intermediate organizations have the customer experience (CX) basics well in hand. They've broken down silos, institutionalized customer- and employee-centricity, and built a foundation of agile...

  • Report Forrester Infographic: Understanding Today's Singaporean Investors

    December 29, 2020 | Tom Mouhsian, Vijay Raghavan

    Wealth management firms commonly segment their clients by investable assets. But this is not enough to help firms decide on new products and services or optimize customer engagement models....

  • Report Implement Essential Change Management Practices To Improve Digital Experience Delivery

    Continuous Improvement: The Digital Experience Delivery Playbook
    December 29, 2020 | Joe Cicman, Caleb Ewald

    So, you've finished your first major digital experience delivery project: You've launched the app, modernized the website, and integrated your digital experience technologies. Now you must create a...

  • Report Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

    Beginner Level: People Practices For IT Transformation
    December 28, 2020 | Gordon Barnett

    Technology leaders evolve their organizations and people in phases. Many CIOs and IT organizations are in the early stages of this evolution as their firms begin to develop and deliver great...

  • Report Digital Rewrites The Rules Of Business

    Vision: The Digital Business Playbook
    December 24, 2020 | Nigel Fenwick, Ted Schadler, Caleb Ewald

    The pandemic reinforced how technology improves the economics and capabilities of every business. Using new digital capabilities, it is 10 times cheaper and faster to adapt your workforce, engage...

  • Report Now Tech: Digital Supply Chain Control Tower Solutions, Q4 2020

    Forrester's Overview Of 17 Digital Supply Chain Control Tower Solution Providers
    December 23, 2020 | George Lawrie

    You can use control towers to orchestrate demand forecasts, open new routes to market, and deliver differentiating customer experiences such as subscription fulfillment. But to realize these...

  • Report The State Of Digital Transformation In Japan

    Firms Are Accelerating Their Transformation With The Help Of Service Providers
    December 23, 2020 | Achim Granzen, Frederic Giron

    The "2025 digital cliff" is rapidly approaching, and some Japanese firms are accelerating their digital transformation efforts companywide. These firms harness digital assets and ecosystems to...

  • Report The State Of Automation In Indonesia

    Indonesian Firms Are Adopting Automation For Customer-Facing Processes, But Challenges Remain
    December 22, 2020 | Achim Granzen, Frederic Giron

    Adaptiveness and customer experience (CX) improvements are key business priorities for firms in Indonesia in 2021, and automation will be a key enabler of these objectives. For 2021, Indonesian...

  • Report Harness ChatOps To Empower Remote Collaboration

    ChatOps: The Accidental Standard
    December 21, 2020 | Rich Lane, Will McKeon-White

    With the shift to remote work and its ever-increasing complexity, teams are struggling to find ways to make collaboration easier and automate more. ChatOps is an important capability, enabling...

  • Report The State Of Cloud In Malaysia

    Malaysian Firms Are Adopting Cloud On Multiple Fronts
    December 21, 2020 | Achim Granzen, Frederic Giron

    Malaysian firms see cloud computing as a key infrastructure priority for their organizations in 2021. Adoption drivers include cost-cutting, access to innovative services, and application and...

  • Report The State Of Digital Transformation In Indonesia

    Indonesian Firms Are Catching Up With The Help Of Service Providers
    December 21, 2020 | Achim Granzen, Sam Higgins

    Few Indonesian firms have started on their digital transformation journey. But those that have experienced early successes are accelerating their transformation to improve customer experience and...

  • Report To Win And Retain Consumers During The Pandemic, Start With Empathy

    Demonstrate Empathy By Designing For Unique Customer Risk Profiles
    December 17, 2020 | Anjali Lai, Martin Gill

    Within the COVID-19 crisis are the seeds of transformation: The boldest leaders will not only adapt their businesses; they will use insights to get closer to their consumers and understand their...

  • Report The State Of Cloud In Japan

    Japanese Firms Need Help Refining Their Cloud Migration Plans
    December 17, 2020 | Achim Granzen, Frederic Giron

    Japan is a rapidly maturing market for cloud computing. Software-as-a-service (SaaS) has been successful over the past few years, and now more Japanese firms are considering cloud for their IT...

  • Report Debunking Three Services Sourcing Myths

    How To Align Your Sourcing Strategies To The Future Of Services
    December 16, 2020 | Duncan Jones

    The old plan-build-run models of services are giving way to a new services paradigm where transformation is continuous and multidimensional. To derive competitive advantage from it, CIOs need...

  • Report Case Study: Singapore's Journey To Deploying Responsible AI

    Singapore's Model AI Governance Framework Guides Organizations Toward Responsible Use Of AI
    December 16, 2020 | Achim Granzen

    On the heels of personal data protection acts, leading governments like Singapore's are now turning their attention to how data is being used to generate insights and automate processes with AI....

  • Report The Forrester Tech Tide™: Cloud Governance And Enablement Technologies, Q4 2020

    Fourteen Technologies That Underpin Cloud Governance And Enablement
    December 15, 2020 | Tracy Woo, Andras Cser

    Cloud governance is critical to firms' ability to drive growth, accelerate innovation, and provide flexibility at scale. To accelerate their performance in cloud, companies are evaluating and...

  • Report Reshape Your Application Support For Digital Operations

    Application Maintenance Is Everyone's Problem
    December 10, 2020 | Charles Betz

    Digital transformation and DevOps are challenging the traditional application support (AS) function within the infrastructure and operations (I&O) organization. In this report, we give I&O leaders...

  • Report The Future Of Documents

    A Look Beyond The Paradigm Of Paper And Into Opportunities For Innovation
    December 9, 2020 | Cheryl McKinnon

    Application development and delivery (AD&D) professionals can drive innovation in one of the most fundamental business activities: the creation and distribution of documents. Despite more than 30...

  • Report Make Social Media Bigger Than Marketing

    Executive Overview: The Social Marketing Playbook
    November 25, 2020 | Jessica Liu

    B2C marketers know that social marketing works but can't articulate how. That's because too many of them launched social programs without a clear strategy. Mastering social media requires more than...

  • Report Now Tech: Cloud Cost Management And Optimization, Q4 2020

    Forrester's Overview Of 18 CCMO Providers
    November 10, 2020 | Tracy Woo

    You can use cloud cost management and optimization (CCMO) offerings to visualize your cloud costs, optimize resource usage, and better budget and forecast future spend. But to realize these...

  • Report Forrester Predictions 2021: Accelerating Out Of The Crisis

    October 28, 2020 | Sharyn Leaver

    2020 shattered the status quo. In 2021, advanced organizations will adapt and use the upheaval to forge a competitive edge. Discover your organization's path to success. Read Forrester's 2021...

  • Report Best Practices For A Customer-Obsessed Tech Transformation In Government

    Drive Customer Centricity With An Adaptive Approach To Technology Management
    September 24, 2020 | Dan Bieler

    Technology transformation is a fundamental pillar for reforming the overall workings of government. Government priorities of more citizen engagement, improved government productivity, and higher...

  • Report The State Of Open Banking In Japan

    Japanese Banks Need To Clarify Their Role In An Open Banking Future
    September 24, 2020 | Meng Liu

    Japan is adopting an organic approach to open banking. Although it's not mandatory, leading Japanese banks and financial technology (fintech) firms have started experimenting with APIs to build...

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