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  • Report Betting On Bots For Grocery E-Commerce

    What You Need To Know About Automated Microfulfillment Solutions For Grocery E-Commerce
    December 28, 2020 | Scott Compton

    Grocery store operations and digital execs are evaluating and investing in innovative, automated technology to scale to growing consumer demand for fast fulfillment options of online orders. In...

  • Report The State Of Automation In Indonesia

    Indonesian Firms Are Adopting Automation For Customer-Facing Processes, But Challenges Remain
    December 22, 2020 | Achim Granzen, Frederic Giron

    Adaptiveness and customer experience (CX) improvements are key business priorities for firms in Indonesia in 2021, and automation will be a key enabler of these objectives. For 2021, Indonesian...

  • Report IoT Transforms Supply Chain Management

    Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions
    December 11, 2020 | Michele Pelino, Paul Miller

    Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...

  • Report The Future Of Documents

    A Look Beyond The Paradigm Of Paper And Into Opportunities For Innovation
    December 9, 2020 | Cheryl McKinnon

    Application development and delivery (AD&D) professionals can drive innovation in one of the most fundamental business activities: the creation and distribution of documents. Despite more than 30...

  • Report Forrester Predictions 2021: Accelerating Out Of The Crisis

    October 28, 2020 | Sharyn Leaver

    2020 shattered the status quo. In 2021, advanced organizations will adapt and use the upheaval to forge a competitive edge. Discover your organization's path to success. Read Forrester's 2021...

  • Report The Future Of The European Job Market

    The Future Of Work Will Drive A More Dynamic European Job Market By 2030
    July 22, 2020 | Dan Bieler

    2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

  • Report Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook
    July 17, 2020 | Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

  • Report The Chinese RPA Market Is Coming of Age

    Key Trends In Robotic Process Automation In China
    July 16, 2020 | Guannan Lu

    Robotic process automation (RPA) adoption by firms in China has gained significant momentum over the past 18 months. Product and service offerings are maturing, and the increasingly diverse market...

  • Report Forrester Infographic: Digital Process Automation At Scale

    July 14, 2020 | Rob Koplowitz

    We based this infographic on key findings from Forrester's Q1 2020 Global Digital Process Automation Survey. Application development and delivery pros, use this infographic to identify common...

  • Report The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020

    The 15 Providers That Matter Most And How They Stack Up
    June 18, 2020 | Diego Lo Giudice

    In our 26-criterion evaluation of continuous functional test automation (CFTA) providers, we identified the 15 most significant ones — ACCELQ, Broadcom, Cyara, Eggplant, Experitest, IBM, mabl,...

  • Report When And How To Modernize Core Applications Using Low-Code Platforms

    Enterprises Are Extending The Value Of Low-Code Development
    June 10, 2020 | John Bratincevic, John Rymer

    Application development and delivery (AD&D) pros using low-code development platforms are starting to tackle large, complex mission-critical (core) applications. As they do, they're learning...

  • Report The CEO's Guide To The Future Of Work

    Build The Adaptive Workforce That Succeeds, Despite Changes To How Work Gets Done

    Most pronouncements about the future of work miss the mark because they fail to account for what executives like you can see clearly in the here and now: how the shocks already reverberating...

  • Report Your Automation Psychology And Roadmap Just Shifted Gears

    Ease The Pain With A Skills-Based Future-Of-Work Plan
    May 29, 2020 | Craig Le Clair

    Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

  • Report Ten Golden Rules For RPA Success

    Focus On These Key Philosophies For Lasting Automation Value
    May 26, 2020 | Leslie Joseph, Craig Le Clair

    Robotic process automation (RPA) has catalyzed the conversation around enterprise automation. However, not every organization has succeeded at ramping up to stable, scaled automation. RPA comes...

  • Report Create A Governance Strategy To Meet The Process Imperative

    The Shift Required To Drive Process Automation At Scale
    May 21, 2020 | Rob Koplowitz

    Digital transformation requires lots of software to enable process automation. But how do you avoid chaotic software sprawl with thousands of disconnected pockets of automation that will undermine...

  • Report The Coronavirus Crisis Increases The Demands On Software And Developers

    May 20, 2020 | John Rymer, Christopher Condo, Rob Koplowitz

    Read this report to learn about the new demands that the coronavirus crisis places on application development and delivery (AD&D) professionals and their teams — and how to respond.

  • Report RPA And Test Automation Are More Friends Than Foes

    But You Can't Extend Test Automation Technology To RPA And Vice Versa

    Test automation has evolved for more than 30 years, with peak growth in the past five. The robotic process automation (RPA) market is fewer than 10 years old, with most of its growth in the past...

  • Report RPA Inquiry Spotlight, 2020

    Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues
    May 11, 2020 | Craig Le Clair

    The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such...

  • Report The COVID-19 Crisis Will Accelerate Enterprise Automation Plans

    May 5, 2020 | Leslie Joseph

    The COVID-19 health crisis is on everybody's mind. Once it passes — which it eventually will — one of its lasting legacies will be a renewed focus on automation. Application development and...

  • Report Now Tech: Healthcare RPA, Q2 2020

    Forrester's Overview Of 34 Healthcare RPA Providers
    April 29, 2020 | Jeff Becker

    You can use healthcare robotic process automation (RPA) to alleviate physician burnout, improve clinical outcomes, and increase revenue. But to realize these benefits, you'll first have to select...

  • Report COVID-19 Remote Work Just Broke Your Processes: Here's What To Do About It

    Processes That Were Just Inefficient Last Month Don't Work At All Today
    April 23, 2020 | Rob Koplowitz, John Rymer, Margo Visitacion

    Automating business processes to win, serve, and retain customers has been an imperative for years. With COVID-19 sending workers home to work en masse, the goal for many has become restoring...

  • Report The Future Of Work Starts Now

    Four Shocks Will Sort Out The Winners From The Losers In The 2020s

    The "roaring 2020s" have started with a force: a pandemic that will propel us into the future of work faster than expected. Like its namesake decade from the 20th century, the 2020s will be full of...

  • Report The Top Five Best Practices For RPA In Customer Service

    How To Drive Great Agent And Customer Experiences With RPA
    April 6, 2020 | Kate Leggett

    Just under half of customer service operations we surveyed are using robotic process automation (RPA) to automate repeatable agent tasks. RPA helps onboard agents faster, boosts their confidence,...

  • Report Myths And Realities Of Digital Worker Analytics

    Ask The Right Questions When Selecting An RPA DWA Tool
    April 2, 2020 | Craig Le Clair

    Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we're seeing a lot of confusion about what's actually achievable. This report...

  • Report Invisible Resources Are The Secret Weapon For Growth

    Design A Future Of Work Strategy That Immediately Maximizes The Potential Of Intelligent Software And AI
    March 11, 2020 | J. P. Gownder

    Most leaders face a conundrum: They must innovate to grow their companies while simultaneously cutting costs. Satisfying both these imperatives is tricky, but there's an approach that can...

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