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  • Next-Best-Action Analysis

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  • Report The Power Of Predictions

    Case Studies In CRM Next Best Action
    June 22, 2011 | James G. Kobielus

    Many business process pros have implemented next-best-action technologies to improve customer retention, boost upsell and cross-sell, and enhance customer experiences. Best practices for customer...

  • Report Leverage Business Rules To Optimize Customer Scenarios

    Case Studies In CRM Next Best Action
    June 22, 2011 | James G. Kobielus

    Many business process professionals have implemented next-best-action technologies to improve customer retention, boost upsell and cross-sell, and enhance customer experiences. Best practices for...

  • Report Best Practices: Next Best Action In Customer Relationship Management

    Boost ROI In Multichannel Sales, Marketing, And Customer Service
    May 31, 2011 | James G. Kobielus

    Many customer relationship management (CRM) and business process professionals have implemented next-best-action technologies to improve customer retention, boost upsell and cross-sell, and enhance...

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