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  • ChatOps

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  • Report The Changing Landscape Of IT Incident And Crisis Management

    Safety-Critical Practices And Collaborative Platforms Are The New Normal
    February 16, 2018 | Charles Betz

    Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational...

  • Report The Forrester Tech Tide™: Continuous Deployment Technologies, Q4 2017

    Road Map: The Continuous Deployment Playbook
    December 18, 2017 | Robert Stroud, Bill Martorelli, Elinor Klavens

    Continuous software deployment is increasingly critical to firms' ability to win, serve, and retain customers. Speeding up the rate of deploying code to production mandates seamless delivery,...

  • Report Atlassian Innovates Crisis Response With ChatOps

    An Automation And Human Collaboration Success Story
    August 8, 2017 | Dave Bartoletti, Elinor Klavens

    Technology outages are a fact of life, and no company can prevent them completely. Although most companies plan for failure, they typically focus on fast technology recovery only. Customer-obsessed...

  • Report Cracking The Collaboration Conundrum: Accelerate Customer Focus With ChatOps

    May 24, 2017 | Elinor Klavens, Robert Stroud

    Development and operations (DevOps) exploded the scope of responsibility for infrastructure and operations (I&O) professionals; now they must take a full life-cycle view of services and understand...

  • Report ChatOps: The Missing Ingredient To Improve Customer Experience

    DevOps Demands The Speed, Context, And Collaboration Of ChatOps
    January 6, 2017 | Elinor Klavens, Milan Hanson

    Information sharing and communication are slowing down distributed infrastructure and operations (I&O) teams when they're trying to make decisions or restore service. ChatOps offers an assisted...

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