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  • Employee Experience

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The Employee Experience Playbook For 2018

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report US Tech Market Outlook For 2013 And 2014: Better Times Ahead

    We Forecast 6% ICT Spending Growth For Both Years
    April 25, 2013 | Andrew Bartels

    US CIOs remain torn between their need to invest in new mobile, cloud, and smart technologies and their fear of encountering economic doldrums (or worse). Over the past two and a half years, these...

  • Report Smart Products Will Require A Hybrid CTO/CIO Skill Set

    The Burgeoning Set Of Connected Offerings Will Require New Skills
    November 16, 2012 | John McCarthy

    The era of the standalone product is over. More and more offerings are becoming intelligent, connected, and thus able to provide more engaging experiences for customers in business or consumer...

  • Report It's Time To Review — And Renew — Your Telecommuting Policy

    The Economic Downturn Spurs Many Firms To Revisit Telecommuting Costs And Opportunities
    April 8, 2009 | Brownlee Thomas, Ph.D.

    Sourcing and vendor management teams should work with IT and human resources (HR) to regularly review the company's telecommuting policy. The current economic situation is pushing many companies to...

  • Report Case Study: How Monster Puts UX At The Heart Of Its New Global Product Development Strategy

    August 26, 2008 | Marta Baigorri

    In the past eight years, Monster has expanded into more than 50 countries on four continents through an aggressive acquisition program. Even as Monster focused on platform integration, go-to-market...

  • Report Client Virtualization Enables Green Customer Care Centers: A Cox Communications Case Study

    Hosted Application Virtualization Allows Workers To Bring The Call Center Home
    July 11, 2008 | Natalie Lambert, Christine E. Atwood

    As part of an initiative to differentiate its customer care centers to attract top talent, Cox Communications turned to hosted application virtualization to enable its care agents to work from...

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