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  • Report Welcome To The Empowered Era

    An Empowered Report: Reinvent Yourself To Serve Empowered Customers And Employees
    November 1, 2010 | Ted Schadler

    Your customers and your employees have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. To succeed in an...

  • Report Case Study: Cisco Consumer Business Group Builds The Business Case For Social Media

    Best Practices In Customer Service Social Media
    September 28, 2009 | Natalie L. Petouhoff, Ph.D.

    Consumer Business Group (CBG) — formerly Linksys — is a division of Cisco that offers a wide variety of consumer and small office voice over IP (VoIP) and networking solutions such as routers,...