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  • Benjamin Ensor

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  • For eBusiness & Channel Strategy Professionals

    Report

    Report How Spanish Banking Customers Use Different Channels, 2011

    October 31, 2011 | Benjamin Ensor, Sabine Poltermann

    Spanish banks have been at the forefront of banking innovation in Europe, yet customer behavior in Spain has been slow to change. Spanish customers are more likely than customers almost anywhere in...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report European Financial Comparison Shopping Continues To Grow

    Make Comparison Shopping A Fundamental Element Of Your Online Strategy
    August 25, 2011 | Benjamin Ensor

    Nearly four in 10 European online financial product researchers used financial comparison sites last year — a number that has grown from 29% in 2007. Comparison sites play an increasingly important...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Using Video To Drive Online Financial Services Sales

    How Financial Services eBusiness Executives Can Use Online Video
    August 11, 2011 | Sabine Poltermann, Benjamin Ensor

    More people than ever before watch online video. In response, an increasing number of financial services eBusiness teams are using online video to drive sales. Nevertheless, based on our study of...

  • For eBusiness & Channel Strategy Professionals

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    Report How UK Consumers Use The Net To Research And Buy Financial Products

    The Internet Is A Core Distribution Channel For Most Retail Financial Products
    February 18, 2010 | Benjamin Ensor, Lauriane Camus

    The use of the Internet to both research and buy financial products has grown enormously in the UK over the past decade. As a result, the Internet is now a core distribution channel for most retail...

  • For eBusiness & Channel Strategy Professionals

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    Report In The US, Few Use Financial Comparison Sites

    September 5, 2008 | Benjamin Ensor, Peter Wannemacher

    More than 9 million US adults have used a comparison Web site to research a financial product, and one-third of US online financial researchers say they trust product comparison sites. US online...

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    Report

    Report NFC Technology Is Revitalizing Mobile Payments

    But Mobile Contactless Payments Face Huge Adoption Hurdles
    April 22, 2008 | Alexander Hesse, Benjamin Ensor

    Mobile contactless systems based on Near Field Communication (NFC) offer a much faster way to initiate payments with a mobile phone than SMS or other mobile network-based technologies, providing a...

  • For eBusiness & Channel Strategy Professionals

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    Report Italian Online Banking Forecast: 2008 To 2013

    February 5, 2008 | Alexander Hesse, Benjamin Ensor

    With only 15% of adults regularly banking online, Italy is still Western Europe's online banking laggard. Many Italians don't use the Net regularly, and those who do are far more reluctant to use...

  • For eBusiness & Channel Strategy Professionals

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    Report French Online Banking Forecast: 2008 To 2013

    February 4, 2008 | Benjamin Ensor

    Online banking has grown steadily in France over the past decade, boosted by the growth in Net use overall, and is now used by 31% of adults, or 15 million people. We expect that growth to continue...

  • For eBusiness & Channel Strategy Professionals

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    Report Will The iPhone Boost Mobile Banking?

    December 11, 2007 | Benjamin Ensor, Alexander Hesse

    Five months after Apple launched the iPhone in the US, the iPhone has gone on sale in Europe. Now banks are asking: "How will it affect mobile banking?" We think that the iPhone is an important...

  • For eBusiness & Channel Strategy Professionals

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    Report German Online Banking Forecast: 2007 To 2012

    November 20, 2007 | Tim van Tongeren, Benjamin Ensor

    Online banking has taken off in Germany — 39% of Germans now bank online. We expect online banking to grow by about 4% each year as a result of a gradual increase in Net users' confidence in the...

  • For eBusiness & Channel Strategy Professionals

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    Report UK Online Banking Forecast: 2007 To 2012

    November 1, 2007 | Benjamin Ensor, Tim van Tongeren

    Online banking has grown gradually in the UK over the past decade and is now used by 31% of adults, or 15 million people. But growth has slowed in the past couple of years. That's odd because only...

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    Report

    Report European Mobile Banking: An Inconvenient Truth

    Most Large Banks Offer Mobile Banking But Few Consumers Use It
    October 25, 2007 | Benjamin Ensor

    Although most leading European retail banks offer mobile banking services based on SMS and mobile Internet to everyone with a capable phone, only 5% of Net users use them today. Those who do tend...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Many Online Banking Users Use Few Features

    Why European Online Banking Users Don't Use All The Available Functionality
    September 10, 2007 | Benjamin Ensor

    While the majority of European banks now offer a wide range of online banking functionality, most of their customers don't use many of the available features. The most popular functions of online...

  • For eBusiness & Channel Strategy Professionals

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    Report European Online Insurance Sales Forecasts By Country, 2006 To 2011

    September 4, 2007 | Benjamin Ensor

    European online non-life insurance sales forecasts per country (UK, France, Italy, Spain, Sweden, Germany and the Netherlands).

  • For eBusiness & Channel Strategy Professionals

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    Report The Financial Alerts That Net Users Want

    Consumer Interest In Email And SMS Alerts Continues To Outstrip Supply
    August 7, 2007 | Benjamin Ensor

    Europe's frequent Net users are interested in a wide range of financial alerts, from large payment warnings to insurance renewal reminders. Most of these Net users would like to receive alerts by...

  • For eBusiness & Channel Strategy Professionals

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    Report European Online Insurance Sales Forecasts By Type, 2006 To 2011

    August 4, 2007 | Benjamin Ensor

    European online non-life insurance sales forecasts per insurance type (motor insurance, home insurance, travel insurance and other non-life insurance)

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Online Banking Holdouts Still Want Security Guarantees

    European Net Users Want Security Guarantees And Incentives To Bank Online
    June 21, 2007 | Benjamin Ensor

    Some 84 million European Net users who could bank online don't do so. Only one-third of these online banking holdouts say that nothing would persuade them to adopt online banking. The remainder say...

  • For eBusiness & Channel Strategy Professionals

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    Report UK Merchants Should Consider Accepting PayPal

    A Third Of UK Online Shoppers Now Use PayPal As Well As Plastic Cards
    April 9, 2007 | Benjamin Ensor

    Credit cards and debit cards continue to be the most popular payment method for online purchases in the UK. With the exception of PayPal, most Net users have neither heard of nor use the numerous...