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  • Christopher Voce
  • Office Productivity

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  • For Infrastructure & Operations Professionals

    Report

    Report Transform The Employee Experience To Drive Business Performance

    Executive Overview: The Employee Experience Playbook
    February 12, 2018 | David K. Johnson, Christopher Voce

    Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

  • For Infrastructure & Operations Professionals

    Report

    Report Redefine Your Workforce Enablement Policy To Empower Employees

    July 28, 2016 | Christopher Voce, Christian Kane

    Supporting a customer-obsessed model requires that an organization manage six levers: structure, culture, talent, metrics, process, and technology. To arm employees with the technology they need to...

  • For Infrastructure & Operations Professionals

    Report

    Report Habitat For Engagement: Unleash Workforce Potential With Agile Enablement

    Eight Technology Shifts That Underpin Workforce Enablement
    February 4, 2015 | Christopher Voce, David K. Johnson

    The technology your firm's employees use every day is an enormous source of personal innovation and competitive advantage. Yet, the overwhelming direction of infrastructure and operations (I&O)...

  • For Application Development & Delivery Professionals

    Report

    Report Quick Take: Google Cloud Services Gather Steam

    New Developer Tools, Big Data Services, And Aggressive Pricing Will Tempt Enterprise Developers
    July 1, 2014 | Jeffrey S. Hammond, James Staten, Christopher Voce

    At last week's I/O developer conference, Google announced a slew of new developer tools, application programming interfaces (APIs), and cloud services that will make it easier for developers to put...

  • For CIO Professionals

    Report

    Report Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

  • For Infrastructure & Operations Professionals

    Report

    Report How To Connect Your Mobile Workforce To Cloud-Based Email

    December 12, 2011 | Christopher Voce, Christian Kane

    Interest in cloud-based email is mounting as pressures for IT infrastructure and operations professionals (I&O) to manage and secure smartphones and tablets for an increasingly mobile workforce are...

  • For CIO Professionals

    Report

    Report Google Apps For Business: A 2011 Trip Report

    Google Apps Business Is Growing; Mobile, Social, And APIs Move To The Fore

    Forrester spent a day with Google Apps Vice President Dave Girouard and members of his team to hear the latest on Google Apps for Business and Google Apps for Government. With the US General...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Cloud-Based Email Vendors

    A Look At The Players And The Criteria You Should Use To Differentiate Them
    March 22, 2011 | Christopher Voce

    Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can...

  • For Infrastructure & Operations Professionals

    Report

    Report Learn From Those Who Have Made The Leap To Cloud-Based Email

    Solid Preparation And Proper Pilots Lead To Successful Migrations
    March 22, 2011 | Christopher Voce

    Infrastructure and operations (I&O) chiefs at companies large and small are beginning to entrust their email to Google, IBM, Microsoft, and other hosters. Migrating email — a business-critical...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Five New Microsoft Licensing Twists That Every IT Buyer Should Know

    Buyers May Need To Refine Their Microsoft Licensing And Adoption Strategies
    July 9, 2010 | Duncan Jones, Christopher Voce

    Forrester has studied Microsoft's recent pricing and licensing changes and found several that could have profound implications for enterprise IT departments, including price increases and...

  • For Infrastructure & Operations Professionals

    Report

    Report Peer Adoption -- The State Of Email In The Enterprise, 2009

    February 3, 2010 | Christopher Voce

    Organizations are continuing to invest in ways to allow users to work better together and give them faster access to the information they need -- and IT pros have to support this with flexible,...

  • For Infrastructure & Operations Professionals

    Report

    Report Exchange 2010 — An Upgrade Worth Considering

    Better Back End, Basic Archiving, And Bigger Mailboxes Lead The Benefits List
    January 27, 2010 | Christopher Voce, Ted Schadler, Brian W. Hill

    Email is business dial tone. Whether on computers or smartphones, email is the most popular application. And Microsoft Exchange is a popular choice for business email. Microsoft's recent release of...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Spotlight: Cloud-Based Email, Q3 2009

    July 31, 2009 | Christopher Voce

    Interest in cloud-based email is rapidly rising. The promise of reducing operational costs and refocusing on their core competencies has many Forrester customers asking about the cloud. Cloud-based...

  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: Learning From GlaxoSmithKline's Cloud-Based Email Decision Process

    How GlaxoSmithKline Decided To Move To Microsoft Online Services
    June 16, 2009 | Christopher Voce

    GlaxoSmithKline is moving approximately 90,000 email users to Microsoft's Exchange Online, a cloud-delivered service. To make the decision, GlaxoSmithKline (GSK) went through a rigorous internal...

  • For Infrastructure & Operations Professionals

    Report

    Report Protecting Email With The Cloud

    How Cloud Services Can Play A Role In Message Continuity And Recovery

    Ensuring that your users can access email and keep business moving in the event of a disaster is critical, but it can be complex and costly. Traditional methods carry heavy facility, hardware,...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Spotlight: Corporate Email, Q1 2009

    January 30, 2009 | Christopher Voce

    Corporate email is a hot topic, and Forrester has received more than 130 inquiries on the topic from IT professionals within the past year. Email impacts several parts of IT, from the...

  • For Infrastructure & Operations Professionals

    Report

    Report Measuring The Cloud's Impact On Corporate Email

    January 8, 2009 | Christopher Voce, Ted Schadler

    There is a significant amount of cost, complexity, and attention required to maintain corporate email on premise -- and firms are looking for a better way. The cloud offers the promise of...

  • For Infrastructure & Operations Professionals

    Report

    Report Should Your Email Live In The Cloud? An Infrastructure And Operations Analysis

    Rethinking Where Your Email Lives And Who's Managing It
    January 5, 2009 | Christopher Voce

    There isn't much that hasn't already been said about the criticality of email in business today — but the cost of hosting and managing your own email infrastructure is probably reaching the...

  • For Infrastructure & Operations Professionals

    Report

    Report Trimming The Fat From Exchange

    Strategies To Consolidate Resources Dedicated To Running Microsoft Exchange Server Infrastructure
    April 28, 2008 | Christopher Voce

    Consolidation is top of mind for many IT managers, and a portly email infrastructure is a ripe target to put on a diet. Business factors such as mergers and acquisitions and technical factors such...

  • For CIO Professionals

    Report

    Report Messaging Continuity: Ensuring High Availability For Microsoft Exchange

    How IT Professionals Can Apply New Technology To A Traditional Staple
    October 9, 2007 | Christopher Voce

    A majority of firms now point to email as one of the most critical applications in their business — and Microsoft Exchange is by far the most widely deployed email platform. And it's not just about...