Search Results
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Report Understanding The Cloud Services Provider Landscape
Landscape: The Cloud Computing Playbook
With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning...
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Report Be Aware Of These Sourcing Trends For Managed Services And Cloud
Road Map: The Cloud Computing Playbook
December 11, 2018 | Bill MartorelliAs the nature of sourcing demand and delivery continues to evolve, infrastructure and operations (I&O) professionals will witness the impact of service delivery automation, which has been...
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Report The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018
The 14 Providers That Matter Most And How They Stack Up
In our 27-criterion evaluation of global internet-of-things (IoT) services for connected business operations providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini,...
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Report Service Providers Up The Ante On Digital Operations With Intelligent IT Automation
Processes: The Continuous Deployment Playbook
November 20, 2018 | Bill MartorelliGlobal systems integrators (GSIs) are often an entry point for advanced automation technologies that support operational processes. Major service providers are building cognitive and robotic...
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Report Make Employee Experience The Focus Of Your Managed Workplace Services Strategy
Delivering consumer-grade workplace services has become a high priority for infrastructure and operations (I&O) professionals. Historically, I&O managers have sought to provide device support at...
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Report Predictions 2019: Automation
Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond
Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key...
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Report Predictions 2019: The Internet Of Things
IoT's Business Promise Persists After A Consumer Reckoning
This report shares Forrester's 2019 predictions to help CIOs and their business counterparts tackle the rapidly changing internet-of-things (IoT) landscape to deliver and enable connected products...
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Report Gauge Your Cloud Maturity
Assessment: The Cloud Computing Playbook
Cloud is no longer an option — it's inevitable. But cloud strategies differ extensively, based on the context of your organization and investments. Drivers such as industry, risk tolerance, and...
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Report Now Tech: Cloud Migration Technology, Q3 2018
Forrester's Overview Of 20 Cloud Migration Technology Providers
You can use cloud migration tools to balance anticipated benefits with costs, deliver high value from a lift-and-shift migration, and complement migration services from firms. But to access these...
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Report Global Systems Integrators Embrace DevOps As Both An Opportunity And A Threat
Landscape: The Continuous Deployment Playbook
As enterprises struggle to institute development and operations (DevOps) processes throughout their organizations, they haven't had much support from their global systems integrator (GSI) partners....
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Report Smart Cloud Contract Negotiation Strategies
Business Case: The Cloud Computing Playbook
With accelerating usage of the cloud comes the growing need to contract effectively. The apparent simplicity of the cloud in theory masks considerable complexity in practice. Enterprise customers...
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Report Refine Your Cloud Maturity Through Continual Assessment
Continuous Improvement: The Cloud Computing Playbook
As infrastructure and operations (I&O) leaders consider the next stage in their cloud evolution, Forrester recommends three key measurement and comparison practices: 1) Benchmark cloud adoption...
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Report The Forrester Wave™: Applications Management And Digital Operations Services, Q4 2017
The 12 Providers That Matter Most And How They Stack Up
December 21, 2017 | Bill Martorelli, Eveline OehrlichIn our 26-criteria evaluation of applications management and digital operations services (AMDOS) providers, we identified the 12 most significant — Accenture, Atos, Cognizant, Deloitte, DXC...
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Report The Forrester Tech Tide™: Continuous Deployment Technologies, Q4 2017
December 18, 2017 | Robert Stroud, Bill Martorelli, Elinor KlavensContinuous software deployment is increasingly critical to firms' ability to win, serve, and retain customers. Speeding up the rate of deploying code to production mandates seamless delivery,...
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Report Five Essential Components Of Great SaaS Governance To Balance Agility And Risk
Management: The SaaS Transformation Playbook
Software-as-a-service (SaaS) solutions foster a faster, more agile approach to technology — a necessity for digital business. SaaS is a major component of any digital transformation project,...
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Report The Forrester Wave™: Next-Generation Infrastructure Outsourcing, Q4 2017
The Modern Services Of Infrastructure Outsourcing
October 31, 2017 | Bill MartorelliIn our 24-criteria evaluation of next-generation infrastructure outsourcing providers, we identified the 15 most significant ones — including Accenture, Atos, Capgemini, CGI, Cognizant, DXC...
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Report Transform Your Infrastructure Ecosystem For Speed And Flexibility
October 27, 2017 | Bill MartorelliMore-flexible sourcing models are now disrupting traditional infrastructure vendor management strategies, so the nature of vendors and vendor relationships is changing. Meanwhile, vendor ecosystems...
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Report Vendor Landscape: IoT Professional Services
Navigate A Fragmented Array Of Services Firms To Help Implement Your IoT-Enabled Processes
Infrastructure and operations (I&O) executives charged with supporting the creation and operation of connected processes in their companies face the formidable task of simplifying the...
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Report Vendor Landscape: Advanced Automation Service Providers, Q3 2017
Choose Your Automation Solutions Wisely To Make The Most Of Managed Services Engagements
October 13, 2017 | Somak Roy, Bill MartorelliAdvanced automation in managed services now influences enterprise customers' assessment of prospective service provider partners. Although service providers have built and/or assembled portfolios...
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Report The Forrester Wave™: Hosted Private Cloud Services In Europe, Q3 2017
The Seven Providers That Matter Most And How They Stack Up
In our 33-criteria evaluation of hosted private cloud service providers in the European market, we identified the seven most significant — CenturyLink, IBM, Interoute, NTT Communications, OVH,...
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Report Justify Your Hybrid Cloud Future With A Solid Business Case
Too many infrastructure and operations (I&O) leaders still think of cloud as a way to cut costs. Cloud is often cheaper, but its biggest impact is on your organization's speed and ability to flex...
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Report The Forrester Wave™: Hosted Private Cloud Services In Asia Pacific, Q2 2017
Datapipe Leads With A Competitive Customer Experience
In our 33-criteria evaluation of hosted private cloud service providers in Asia Pacific, we identified the seven most significant ones — CenturyLink, Datapipe, Fujitsu, IBM, NTT Communications,...
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Report The Forrester Wave™: Hosted Private Cloud Services, North America, Q2 2017
The Nine Providers That Matter Most And How They Stack Up
In our 33-criteria evaluation of North American hosted private cloud service providers, we identified the nine most significant — CenturyLink, Datapipe, IBM, INAP, NTT DATA, OVH, Rackspace,...
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Report Comprehensive Services Integration Needs More Than Just Conventional SIAM
Cloud-Based Service Delivery Demands A Broader Approach
June 6, 2017 | Bill Martorelli, Robert StroudService integration and management (SIAM) emerged from its roots in the ITIL community as an adjunct to large-scale infrastructure outsourcing. While SIAM is an adequate — if cumbersome — approach...
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Report Vendor Landscape: Cloud Migration Services
Focus On A Balanced Sourcing Strategy For Applications Migration
March 28, 2017 | Bill MartorelliFor most enterprises, becoming digital entails migrating applications to the cloud. Clients embarking on cloud migration efforts are increasingly emphasizing speed above all else. Fortunately for...
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