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  • Duncan Jones

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  • Report The Forrester Wave™: Supplier Risk And Performance Management Platforms, Q1 2018

    The 11 Providers That Matter Most And How They Stack Up
    February 27, 2018 | Duncan Jones

    In our 21-criteria evaluation of supplier risk and performance management (SRPM) providers, we identified the 11 most significant ones — Achilles, Aravo Solutions, HICX Solutions, Ivalua, JAGGAER,...

  • Report Now Tech: Supplier Risk And Performance Management (SRPM), Q1 2018

    Forrester's Overview Of 18 Vendors Providing SRPM Platforms, Information, And Services
    February 23, 2018 | Duncan Jones

    Your purchasing colleagues need supplier risk and performance management (SRPM) applications to protect your company's brand from suppliers' mistakes and get optimum performance from them. But...

  • Report The New Way To Choose Business Applications

    Selection: The SaaS Transformation Playbook
    November 20, 2017 | Duncan Jones, Paul D. Hamerman

    Don't let your business application selection process suffer from "requirements-itis" — inflammation or bloating of the requirements. It's a disease that causes poor choices, unacceptable delays,...

  • Report Drive Business Agility And Speed With SaaS Transformation

    Executive Overview: The SaaS Transformation Playbook
    November 20, 2017 | Paul D. Hamerman, Liz Herbert, Duncan Jones

    Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's SaaS transformation playbook outlines...

  • Report How To Secure Funding For Your SaaS Migration

    Business Case: SaaS Transformation Playbook
    October 11, 2017 | Duncan Jones, Liz Herbert

    Traditional budgeting and ROI-based financial evaluations are the main obstacles to application development and delivery (AD&D) leaders' efforts to transform their business applications portfolios....

  • Report Create A SaaS Migration Road Map That Is Fast, Not Perfect

    Road Map: The SaaS Transformation Playbook
    September 21, 2017 | Duncan Jones

    Forrester's data shows that three-quarters of software decision makers in enterprises plan to replace or complement their enterprise resource planning (ERP) software with SaaS applications, or have...

  • Report Three Strategies For Managing SaaS Negotiations

    Execution: The SaaS Transformation Playbook
    August 31, 2017 | Duncan Jones, Liz Herbert

    Software-as-a-service (SaaS) negotiation requires a unique approach; neither traditional software negotiation tactics nor hosting practices will suffice. But too many clients still don't know how...

  • Report Forrester's Business Applications' Effectiveness Scorecard

    Effectiveness: The SaaS Transformation Playbook
    August 24, 2017 | Duncan Jones

    Business applications should be key enablers of enterprises' top priorities, such as customer experience and product innovation. Yet Forrester's research of technology decision makers found that...

  • Report The Forrester Wave™: eProcurement, Q2 2017

    Coupa, Basware, SAP Ariba, Zycus, And GEP Are Leaders For Buy-Side B2B eCommerce Platforms
    May 30, 2017 | Duncan Jones

    Enterprises are increasingly implementing eProcurement platforms to enable employees to buy what they need quickly, safely, and cost-effectively. This report will help an application development...

  • Report Improve Agility With Forrester's Software And SaaS Contract Review Checklist

    Use This Report And Associated Tool To Identify And Fix Common Problems In Cloud And On-Premises Software Agreements
    May 26, 2017 | Duncan Jones, Liz Herbert

    Software providers' contracts fail to keep pace with continual, rapid technology changes such as cloud and mobile. Forrester hears dozens of complaints each year about software contract disputes...

  • Report Sourcing Microsoft's Secure Productive Enterprise

    Which Companies Should Embrace This Comprehensive Suite And Which Should Buy À La Carte
    May 19, 2017 | Duncan Jones

    Microsoft's product strategies and licensing programs change so frequently that the optimum strategy for your organization now may be very different from what was best two or three years ago. This...

  • Report Best Practices: Pricing Strategies For B2B Digital Services And Subscription Products

    What B2B Marketing Leaders Can Learn About Digital Subscription Pricing From The Software Industry's Transition To SaaS
    March 27, 2017 | Duncan Jones

    This report explains why and how B2B marketing leaders should change their pricing approach when their company starts to sell digital services. It describes the maturity evolution from asset rental...

  • Report Pricing Strategies For Software-As-A-Service

    Subscription Models Force Vendors To Rethink Pricing And Packaging To Align Better With How They Deliver Customer Value
    February 16, 2017 | Duncan Jones

    Companies that want to sell SaaS applications to businesses must align their products' pricing with how those products deliver business value to customers. B2B marketing specialists know that new...

  • Report B2B Commerce Needs A Mobile Mindshift

    Mobile Apps Can Be A Catalyst for Change In Enterprise Commerce — If AD&D Leaders Design Them Correctly
    January 31, 2017 | Duncan Jones

    Why are there so few good mobile apps for business-to-business (B2B) eCommerce? Neither of the two Bs in B2B is currently doing enough to support mobile, employee-driven purchases. People who need...

  • Report Business Outcomes Are The Foundation Of Successful Software Implementation

    September 14, 2016 | Duncan Jones

    This report describes some little-known tips for managing the crucial execution phase, in which a project team finalizes its choice of product and/or vendor, creates the commercial agreement, and...

  • Report Vendor Landscape: Supplier Risk And Performance Management

    Software And Services Providers That Can Protect Your Brand From Suppliers' Mistakes
    September 8, 2016 | Duncan Jones

    Enterprises struggle to manage the risk to their brands from suppliers' mistakes. Your customers expect you to choose suppliers that are efficient, safe, secure, ethical, and legal — and to have...

  • Report Best Practices: Building Strong Software Delivery Partnerships

    August 23, 2016 | Duncan Jones

    Application development and delivery (AD&D) leaders need strong partnerships with a few key software providers, due to the risk of vendor lock-in, particularly with SaaS platforms and the need for...

  • Report Forrester's Supplier Partnership Assessment Model

    July 18, 2016 | Duncan Jones

    Forrester’s supplier partnership assessment model consists of 19 evaluation criteria that measure three important qualities: trust, innovation, and a focus on your success. You can use it as is to...

  • Report How To Pick Strategic Partners For Your Digital Transformation

    Use A Forward-Looking Assessment Of Your Key Technology Providers To Identify Potential Partners For Your Transformation Journey
    July 18, 2016 | Duncan Jones

    Organizations that want to undergo a digital transformation need strategic partners to help them implement innovative technology and drive process change. Strong partnerships enable agile projects...

  • Report Delivering Software For Customer Obsession

    Build-Or-Buy Is Now Build-Compose-Outsource-Or-Buy

    Customer-obsessed organizations need great software to differentiate themselves from their competitors. But where to find that great software? What combination of buy, reuse, assemble, and...

  • Report Delivering Software For Customer Obsession

    Build-Or-Buy Is Now Build-Compose-Outsource-Or-Buy
    June 30, 2016 | Christopher Mines, Duncan Jones

    Customer-obsessed organizations need great software to differentiate themselves from their competitors. But where to find that great software? What combination of buy, reuse, assemble, and...

  • Report Brief: Should You Renew Your Enterprise Agreement For Microsoft Office?

    Analyzing The New Decision Criteria That Should Drive Your Microsoft Licensing Strategy
    May 31, 2016 | Duncan Jones

    Sourcing leaders considering renewing a Microsoft enterprise agreement (EA) face a very different decision to the one they made three years ago. Significant changes to Microsoft licensing, in line...

  • Report The Growing Danger From Software Audits

    The Shift To Business Technology Is Causing An Increase In Complaints About Questionable Software Compliance Claims
    May 5, 2016 | Duncan Jones

    Software audits are a growing concern for every enterprise, no matter how diligent you are in complying with your license agreements. Major changes in the technology industry, such as mobility and...