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  • Ted Schadler
  • Customer Experience

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  • Report Close The Experience Gaps With The Right Business Technology

    Closing The Experience Gaps
    December 22, 2014 | Megan Burns, John McCarthy, Ted Schadler

    Companies that want to improve customer experience will increasingly rely on technology to close gaps in performance, convenience, personalization, and trust. Forrester has created a catalog...

  • Report Mobile Moments Transform Customer Experience

    Mobile Experiences In Four Steps: Identify, Design, Engineer, And Analyze
    January 24, 2014 | Josh Bernoff, Julie A. Ask, Ted Schadler

    Your customer is experiencing a mobile mind shift: the expectation that she can get what she wants in her immediate context and moments of need. As a result, mobile is central to customer...