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  • For Application Development & Delivery Professionals

    Report

    Report Your Digital Experience Technology Strategy Starts With A Customer Journey Map

    Strategic Plan: The Digital Experience Delivery Playbook
    September 29, 2017 | Ted Schadler

    As firms like REWE Group and Schneider Electric have learned, digital experience strategy shapes the technology you need — an investment that can take five years and cost between $20 million and...

  • For CIO Professionals

    Report

    Report Digital Rewrites The Rules Of Business

    Vision: The CIO Digital Business Transformation Playbook
    April 26, 2017 | Nigel Fenwick, Ted Schadler

    Emerging technologies dramatically improve the economics and capabilities of every business. Using hardware, software, algorithms, and the internet, it's 10 times cheaper and faster to meet rising...

  • For Application Development & Delivery Professionals

    Report

    Report Meet The Digital Architects Of Your Technology Strategy

    A new cadre of software experts we call digital architects is transforming technology architecture with open source software, cloud services, and Agile development. Application development and...

  • For CIO Professionals

    Report

    Report The Top Technologies For Your Business Technology Agenda, 2016

    The Top Business Technologies To Win, Serve, And Retain Customers Along Every Step Of Their Journeys
    May 10, 2016 | Ted Schadler

    Customer-obsessed firms are customer-led and insights-driven. They move fast rather than perfectly, and they are connected to serve increasingly powerful customers. CIOs wield a critical asset: the...

  • For Application Development & Delivery Professionals

    Report

    Report Make The Cloud A Foundation Of Your Digital Experience Platform Strategy

    Push Vendors And Service Providers To Describe Benefits, Not Cloud Marketing-Speak
    August 7, 2015 | Ted Schadler, Mark Grannan, Anjali Yakkundi

    The digital experience (DX) platform market has been slow to move to the cloud. Fortunately, major digital experience platform vendors like Adobe and SAP hybris are now embracing the cloud to...

  • For Application Development & Delivery Professionals

    Report

    Report Create Your Digital Experience Delivery Strategy

    July 2, 2014 | Ted Schadler

    Digital customer experience isn't the next big opportunity for application development and delivery (AD&D) professionals; it's here now. Business leaders responsible for marketing, sales, and...

  • For CIO Professionals

    Report

    Report Serving Your Customer-Obsessed Employees

    Analyze And Close Your Customer Engagement Technology Gap
    June 11, 2014 | Ted Schadler, Philipp Karcher

    In the age of the customer, every employee has a responsibility to win, serve, and retain customers, directly, indirectly, or, in the case of customer-obsessed employees, both. As the head of the...

  • For CIO Professionals

    Report

    Report Brief: Microsoft Office Crosses The Cloud Rubicon

    The Focus Is On Business Agility, And Here's Why It Matters
    May 14, 2014 | TJ Keitt, Ted Schadler

    Microsoft used the SharePoint Conference 2014 to forcefully assert that its entire Office portfolio is pivoting to cloud-first development and delivery. Microsoft gave services like Yammer and...

  • For CIO Professionals

    Report

    Report Workforce Personas And The Mobile App Gap

    Productivity Apps, Process Apps, Or Both? Personas Help You Decide
    November 4, 2013 | Ted Schadler

    The mobile mind shift that people are experiencing at home — to expect everything on a mobile device — drives their mobile expectations at work as well. IT is slow to respond with mobile business...

  • For CIO Professionals

    Report

    Report What File Sync And Share Customers Have Learned

    Customer Interviews Reveal The Requirements And Decision Process
    July 24, 2013 | Rob Koplowitz, Ted Schadler

    Now that 25% of the global information workforce uses file sync and share services, up from 5% in 2010, CIOs have a mandate to replace the consumer-grade services employees are using with a...

  • For CIO Professionals

    Report

    Report 2013 Mobile Workforce Adoption Trends

    More BYOD, More Devices, More Mobility, More Apple
    February 4, 2013 | Ted Schadler

    Have we hit peak bring-your-own-device (BYOD)? Which apps are most important on smartphones? How many employees are interested in Windows tablets? Do employees use mobile devices for work more at...

  • For CIO Professionals

    Report

    Report Mastering The Business Tablet Landscape

    November 5, 2012 | Ted Schadler, Simon Yates

    Tablets are the darlings of hypermobile employees who want to be always connected and productive. They are the newest player in the mobile landscape and are even starting to be a viable alternative...

  • For Security & Risk Professionals

    Report

    Report Charter A Mobility Council With Seven Tasks

    May 7, 2012 | Benjamin Gray, Ted Schadler, Chenxi Wang

    Smartphones, tablets, and the rise of bring-your-own-device (BYOD) programs have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development...

  • For CIO Professionals

    Report

    Report The State Of Workforce Technology Adoption: Global Benchmark 2012

    Strategic Planning Forrsights For CIOs
    April 12, 2012 | Ted Schadler, Philipp Karcher

    CIOs are responsible for the technology tools and services that make employees productive and successful at work. Too often, the CIO organization must make decisions about devices, software...

  • For CIO Professionals

    Report

    Report Consumerization Drives Smartphone Proliferation

    Employees' Choices And Dollars Dictate The Rise Of Android And Apple Devices
    December 2, 2011 | Ted Schadler

    More than half of US information workers pay for their smartphones and monthly plans, and three-quarters pick the smartphone they want rather than accept IT's choice. What does consumerization's...

  • For CIO Professionals

    Report

    Report Build An Operations Stairway To The Mobile Future

    Take Seven Steps Now Under The Charter Of A Mobility Council
    October 17, 2011 | Ted Schadler, Benjamin Gray, Jeffrey S. Hammond

    Smartphones, tablets, and the rise of bring-your-own (BYO) devices have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development to...

  • For CIO Professionals

    Report

    Report The State Of Workforce Technology Adoption: US Benchmark 2011

    How US Information Workers Adopt And Use Technology
    September 21, 2011 | Ted Schadler, TJ Keitt, Philipp Karcher

    This report is a graphical analysis of Forrester's Q2 2011 US Workforce Technology And Engagement Online Survey of 4,985 US information workers. Armed with this baseline data from every US...

  • For CIO Professionals

    Report

    Report How Consumerization Drives Innovation

    Your Technology And Culture Create An Environment Of Empowered Employees
    May 23, 2011 | Ted Schadler

    Consumerization — employees using devices, applications, and web services without permission — is a threat to the status quo and a risk to the security of the firm. But it's also a key driver of...

  • For CIO Professionals

    Report

    Report The Internet Crushes The Work/Life Boundary

    An Empowered Report: It's Time To Plot The Path To A Work Anywhere Future
    March 17, 2011 | Ted Schadler

    Broadband connections, mobile devices, and collaboration tools make employees productive from any location. Your employees know this already: Forrester's survey of more than 5,000 information...

  • For CIO Professionals

    Report

    Report The HERO Index: Finding Empowered Employees

    Empowered Employees Solve Customer Problems: Find Them And Help Them
    June 18, 2010 | Ted Schadler, Josh Bernoff

    Groundswell technologies — social, mobile, video, and cloud — put tremendous power in the hands of customers. Only empowered employees can respond at the speed of empowered customers — and they're...

  • For CIO Professionals

    Report

    Report Collaboration Needs Will Fuel A Smartphone Surge

    The Surge Can Be Funded Through A Bring-Your-Own Smartphone Strategy
    January 6, 2010 | Ted Schadler

    Employees, aka consumers, are mad about smartphones, attracted by the ability to email, collaborate, and work with documents from anywhere. Fourteen percent of information workers across the US,...

  • For CIO Professionals

    Report

    Report Web Conferencing 2009 Market Overview

    Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios
    August 27, 2009 | Ted Schadler, Claire Schooley

    Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the...

  • For CIO Professionals

    Report

    Report Technology Populism Fuels Mobile Collaboration

    When IT Supports Personal Mobile Phones, Mobile Collaboration Ensues
    July 13, 2009 | Ted Schadler

    When firms support their employees' mobile phones and smartphones, good things happen. Our recent survey of 2,307 IT decision-makers in the US and Europe showed that one in four enterprises...

  • For CIO Professionals

    Report

    Report The State Of Real-Time Collaboration In 2009: Conferencing Tools Are Hot

    March 5, 2009 | Ted Schadler

    This data chart features slides with real-time collaboration and conferencing tools data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008.

  • For Infrastructure & Operations Professionals

    Report

    Report Measuring The Cloud's Impact On Corporate Email

    January 8, 2009 | Christopher Voce, Ted Schadler

    There is a significant amount of cost, complexity, and attention required to maintain corporate email on premise -- and firms are looking for a better way. The cloud offers the promise of...