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  • Christopher Mines
  • Customer Experience Management

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  • For CIO Professionals

    Report

    Report Delivering Software For Customer Obsession

    Build-Or-Buy Is Now Build-Compose-Outsource-Or-Buy

    Customer-obsessed organizations need great software to differentiate themselves from their competitors. But where to find that great software? What combination of buy, reuse, assemble, and...

  • For CMO Professionals

    Report

    Report Delivering Software For Customer Obsession

    Build-Or-Buy Is Now Build-Compose-Outsource-Or-Buy
    June 30, 2016 | Christopher Mines, Duncan Jones

    Customer-obsessed organizations need great software to differentiate themselves from their competitors. But where to find that great software? What combination of buy, reuse, assemble, and...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Systems Of Engagement Take Center Stage

    The Three Complementary Classes Of Modern Software
    May 16, 2014 | Christopher Mines, Khalid Kark

    Software is THE crucial element of business success in the age of the customer. It captures the essence of companies' value and brand promise and provides the means of engagement for customers. For...

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