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  • Sophia I. Vargas
  • Drive revenue with great customer experience

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  • For Infrastructure & Operations Professionals

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    Report Quick Take: Innovate Around The Death Of Net Neutrality

    With Internet Providers Free To Build Slow And Fast Lanes, Design Around Cost And Bandwidth Uncertainty

    The US Federal Communications Commission (FCC) has repealed the 2015 regulations requiring equal treatment for all internet traffic, commonly known as net neutrality. If they choose, carriers can...

  • For Infrastructure & Operations Professionals

    Report

    Report Benchmark Your Enterprise Cloud Adoption

    Benchmarks: The Cloud Computing Playbook
    January 3, 2017 | Sophia I. Vargas, Dave Bartoletti

    Enterprise cloud computing adoption accelerated in 2016 and will do so again in 2017. Are you ahead of your competitors or lagging behind the average enterprise? Infrastructure and operations (I&O)...

  • For Infrastructure & Operations Professionals

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    Report Develop Cloud Metrics Using The Balanced Scorecard

    Performance Management: The Cloud Computing Playbook
    February 5, 2016 | Lauren E. Nelson, Sophia I. Vargas

    Crafting and measuring the right metrics for your cloud strategy objectives is essential for success. You must measure cloud computing in business terms, which likely isn't the natural leaning of...

  • For Infrastructure & Operations Professionals

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    Report Embrace The Hybrid Technology Ecosystem For Service Design

    April 27, 2015 | Sophia I. Vargas

    Motivated by the explosion of third-party infrastructure, technology platform alternatives, and the growing popularity of cloud services, many organizations want to get out of the data center...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Service Marketplaces Create A Hub For Your Hybrid Ecosystem

    Emerging Data Center Marketplaces Empower The Customer And Threaten Traditional Sales Channels
    April 22, 2015 | Sophia I. Vargas

    When it comes time to provision new data center capacity, most infrastructure and operations (I&O) pros today consider a multitude of scenarios — such as expanding existing facilities, renting...

  • For Infrastructure & Operations Professionals

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    Report Don't Fear The Cloud — Profit From It

    Cloud adoption is increasingly widespread at enterprise organizations and a growing number of small and medium-size businesses. Cloud computing is also a potential source of massive disruption, not...

  • For Infrastructure & Operations Professionals

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    Report Strategically Locate Your Next Data Center

    Where Your Technology Resides Can Make A Difference
    October 9, 2014 | Sophia I. Vargas

    In real estate, the most important factor is location, location, location! Your services are not quite as sensitive to the physical position of your technology, but location certainly can be a...