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  • Michael Facemire
  • Drive revenue with great customer experience

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  • For Customer Experience Professionals

    Report

    Report A Rosetta Stone For Translating CX Priorities Into Digital Realities

    The Four A's For Ensuring That Customer Experience And Tech Management Teams Speak The Same Language
    April 26, 2016 | TJ Keitt, Michael Facemire

    Customer experience (CX) professionals know that their businesses need digital experiences to thrive in the post-PC world. The challenge, though, is turning business demands for capabilities like...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Mobile Infrastructure Services, Q3 2015

    Ten Providers That Matter And How They Stack Up
    September 10, 2015 | Michael Facemire, Jeffrey S. Hammond

    In Forrester's 112-criteria evaluation of mobile infrastructure service vendors, we identified 10 significant software and service providers — AnyPresence, Appcelerator, IBM, Kinvey, Kony,...

  • For Application Development & Delivery Professionals

    Report

    Report From Application Design To Application Composition

    How APIs, Micro-Services, And Containers Are Changing The Way Organizations Develop And Deliver Software
    February 19, 2015 | Kurt Bittner, Michael Facemire

    There is a quiet revolution underway in software development: The nature of the work is shifting from developing and deploying large complex applications to connecting new and existing services in...