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  • Renee Murphy
  • Customer Experience Management

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  • Report Mitigate Risks In The Customer's Journey

    How To Create And Execute A Customer-Focused Risk Framework
    November 24, 2014 | Renee Murphy

    Risk professionals cannot help businesses succeed without a clear strategy to win, serve, and retain customers. With countless delivery channels and untapped target customers, companies find...

  • Report Listen To Your Customers To Meet Financial Regulations

    The Consumer Financial Protection Bureau Is Changing The Face Of Customer Care
    July 14, 2014 | Renee Murphy

    Financial services firms face a new regulator in the Consumer Financial Protection Bureau (CFPB) that demands they pay more attention to customer complaints about services or products. The new...

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