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Reports
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Report Predictions 2016: The Trust Imperative For Customer Insights Pros
In 2016, short-sighted firms will make the mistake of thinking that privacy is only about meeting compliance and regulatory requirements at the lowest possible cost. Enlightened ones will recognize...
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Report Mitigate Risks In The Customer's Journey
How To Create And Execute A Customer-Focused Risk Framework
November 24, 2014 | Renee MurphyRisk professionals cannot help businesses succeed without a clear strategy to win, serve, and retain customers. With countless delivery channels and untapped target customers, companies find...
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Report Listen To Your Customers To Meet Financial Regulations
The Consumer Financial Protection Bureau Is Changing The Face Of Customer Care
July 14, 2014 | Renee MurphyFinancial services firms face a new regulator in the Consumer Financial Protection Bureau (CFPB) that demands they pay more attention to customer complaints about services or products. The new...