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  • Forum Data Strategy & Insights 2018

    Forum
    December 4, 2018 | Orlando

  • Forum CX Europe 2018

    Forum for Customer Experience Professionals
    November 14, 2018 | London

  • Forum Privacy & Security Europe 2018

    Forum For Security Professionals
    October 9, 2018 | London

  • Forum CXSF 2018

    Forum For Customer Experience Professionals
    October 2, 2018 | San Francisco

  • Workshop Journey Map Like A Pro

    A Workshop For Customer Experience Professionals
    September 27, 2018 | Amsterdam | Joana van den Brink-Quintanilha

    As companies look to improve customer experience (CX), they seek out tools that will help them understand customer interactions with the business. Enter customer journey maps — essential...

  • Workshop Power Your Customer Insights With Storytelling

    A Workshop for Marketing Leaders and Their Teams
    September 27, 2018 | London | Shar VanBoskirk, Cinny Little

    At this workshop, marketers will learn to: Create an empathetic response in customers and internal audiences, even when communicating tricky or nuanced points (like data!) Leverage their natural...

  • Workshop Journey Map Like A Pro

    A Workshop For Customer Experience Professionals
    September 10, 2018 | Cambridge, MA | TJ Keitt

    As companies look to improve customer experience (CX), they seek out tools that will help them understand customer interactions with the business. Enter customer journey maps — essential...

  • Workshop Power Your Customer Insights With Storytelling

    A Workshop for Marketing Leaders and Their Teams
    August 29, 2018 | San Francisco, CA | Cinny Little

    At this workshop, marketers will learn to: Create an empathetic response in customers and internal audiences, even when communicating tricky or nuanced points (like data!) Leverage their natural...

  • Forum CX Singapore 2018

    Forum For CX Leaders Focused On Digital Customer Experience Solutions
    August 29, 2018

  • Webinar Power Your CX Decision Making With Prioritization: Why And How

    Tuesday, August 7, 2018, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Ryan Hart

    Around the world, the opportunity for breakaway CX is wide open. Less than 14% of companies say they have even a basic process to prioritize CX projects. Those that do have a process are at an...

  • Webinar Test Drive! The 2018 Canadian And US Mobile Auto Insurance App Industry Wave™

    Wednesday, August 1, 2018, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Ellen Carney, Gina Bhawalkar

    Meeting the mobile needs of auto insurance customers demands an understanding of where you — and your rivals — are now and how you’ll iterate your way to success. Starting in...

  • Webinar The Billion-Customer Opportunity: Digital Accessibility

    Thursday, July 26, 2018, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Gina Bhawalkar

    Now more than ever, making digital products accessible is a growth opportunity for firms to reach untapped segments ready to spend. Seizing the opportunity starts with understanding the...