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  • Application Life-Cycle Management (ALM)

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  • For Infrastructure & Operations Professionals

    Report

    Report Modern Service Delivery Is Here To Stay

    Executive Overview: The Modern Service Delivery Playbook
    February 9, 2017 | Eveline Oehrlich

    Infrastructure and operations (I&O) teams must address today's customers' rising expectations. As application portfolio and infrastructure strategies change, I&O pros must shift to what Forrester...

  • For Application Development & Delivery Professionals

    Report

    Report Integrate Design Thinking Into Agile Development

    It's Time To Apply DevOps-Style Collaboration To The Front End Of The Software Life Cycle
    February 3, 2017 | Amanda LeClair, Allegra Burnette

    Customers' rising expectations for software that meets their needs have disrupted traditional software development cycles. To address the quality-at-speed challenge, design and development teams...

  • For Application Development & Delivery Professionals

    Report

    Report Master DevOps For Faster Delivery Of Software Innovation

    Vision: The Modern Application Delivery Playbook
    December 19, 2016 | Diego Lo Giudice

    Organizations of all sizes and in every industry face opportunities and threats caused by digitally empowered customers. Acquiring new customers — or losing existing ones — has never been easier....

  • For Application Development & Delivery Professionals

    Report

    Report When To Stop Improving And Start Innovating

    Continuous Improvement: The Modern Application Delivery Playbook
    November 11, 2016 | Diego Lo Giudice, Amanda LeClair

    Modern application delivery and DevOps practices help application development and delivery (AD&D) pros to continuously fine-tune their applications in response to evolving customer needs, but every...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: How To Deliver Services With Quality, Agility, And Value

    Assessment: The Modern Service Delivery Playbook
    October 28, 2016 | Robert Stroud

    To achieve smaller, faster, high-quality release cycles, infrastructure and operations (I&O) pros must employ the CALMSS (culture, automation, Lean, measurement and management, sharing, and...

  • For Application Development & Delivery Professionals

    Report

    Report How AI Will Change Software Development And Applications

    October 13, 2016 | Diego Lo Giudice

    Artificial intelligence (AI) is back, and the tech industry's interest is stronger than ever. AI will have an important impact on the design and creation of software. Application development and...

  • For Application Development & Delivery Professionals

    Report

    Report Build The Right Software Better And Faster With Agile And DevOps Metrics

    Performance Management: The Modern Application Delivery Playbook
    August 11, 2016 | Kurt Bittner, Diego Lo Giudice

    Application development and delivery (AD&D) leaders are on a mission to quickly deliver high quality, high value solutions. For many, this is a significant shift from the past, when the main points...

  • For Infrastructure & Operations Professionals

    Report

    Report Six Trends That Will Shape DevOps Adoption In 2016 And Beyond

    Benchmarks: The Modern Service Delivery Playbook
    June 30, 2016 | Amy DeMartine, Elinor Klavens

    Infrastructure and operations (I&O) organizations are in various stages of adopting DevOps methodologies, making headway with parts of DevOps adoption while backtracking on others. This report...

  • For Infrastructure & Operations Professionals

    Report

    Report To Compete, Keep Up With DevOps Practices

    Landscape: The Modern Service Delivery Playbook
    June 23, 2016 | Amy DeMartine

    Agile practices, which are popular with application developers, can only get an organization so far in improving the quality and speed of app releases. Development and Operations (DevOps) picks up...

  • For Application Development & Delivery Professionals

    Report

    Report The Four App-Delivery Strategies For A Customer-Obsessed Operating Model

    Strategic Plan: The Application Development Strategy, Structure, And Sourcing Playbook
    June 22, 2016 | John R. Rymer

    Customer-obsessed enterprises focus both strategies and operations on knowledge of and engagement with customers. With the right overall strategy, application development and delivery (AD&D)...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Good DevOps Requires Collaboration, Automation, And Cultural Change

    The Good, The Bad, And The Ugly Of DevOps, Part One Of Three
    June 21, 2016 | Amy DeMartine, Elinor Klavens

    Modern service delivery is the new frontier of service and application delivery. As organizations focus on improving the customer experience, the speed and quality of delivering applications and...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Break Your Bad DevOps Habits

    The Good, The Bad, And The Ugly Of DevOps, Part Two Of Three
    June 21, 2016 | Amy DeMartine, Elinor Klavens

    Infrastructure and operations (I&O) teams are full of good modern service delivery intentions. However, they fall short in some key behaviors and technology areas that support development and...

  • For Infrastructure & Operations Professionals

    Report

    Report Brief: Embrace The Need For Speed To Avoid Ugly DevOps Practices

    The Good, The Bad, And The Ugly Of DevOps, Part Three Of Three
    June 21, 2016 | Amy DeMartine, Elinor Klavens

    Infrastructure and operations (I&O) needs to speed up its release cadence, but business customers aren't willing to wait — they want their applications and services now! To serve these powerful...

  • For Infrastructure & Operations Professionals

    Report

    Report Vendor Landscape: Application Release Automation Tools

    Unleash Your Agility With Release Automation For Better Business Results
    May 12, 2016 | Amy DeMartine

    Application release automation (ARA) tools help firms release software consistently and in an automated fashion as a key part of getting business technology solutions to end customers. This report...

  • For Infrastructure & Operations Professionals

    Report

    Report Gear Up For Modern Service Delivery

    Tools And Technology: The Modern Service Delivery Playbook
    May 3, 2016 | Amy DeMartine

    Speeding up the pace from a traditional service delivery life cycle requires automation tools, which present opportunities and challenges to the infrastructure and operations (I&O) organization....

  • For Infrastructure & Operations Professionals

    Report

    Report Haste Does Not Make Waste If You Improve Your Service Delivery

    Processes: The Modern Service Delivery Playbook
    April 20, 2016 | Amy DeMartine

    The effects of digital disruption are rippling through businesses and industries across the world. Digital cravings are causing customers to change their loyalty in an instant as they continually...

  • For Infrastructure & Operations Professionals

    Report

    Report Organize And Staff I&O Pros For Successful DevOps Practices

    Organization: The Modern Service Delivery Playbook
    March 29, 2016 | Amy DeMartine

    Digital businesses are creating disruption in the marketplace, which is forcing other enterprises to follow in their path. These digital businesses are favoring integrated product teams that are...

  • For Application Development & Delivery Professionals

    Report

    Report Invest In Greater Speed And Agility For Application Development And Delivery

    Business Case: The Application Development Strategy, Structure, And Sourcing Playbook
    March 25, 2016 | Liz Herbert

    Business priorities are squarely focused on winning, serving, and retaining customers. For most companies, this means a significant overhaul in software development and sourcing: from slow and...

  • For Application Development & Delivery Professionals

    Report

    Report Boost Application Delivery Speed And Quality With Agile DevOps Practices

    Road Map: The Modern Application Delivery Playbook
    March 22, 2016 | Kurt Bittner, Diego Lo Giudice

    Driven by customer demands and competitive pressures, application development and delivery (AD&D) leaders have an imperative to deliver applications faster, yet many struggle with where to start...

  • For Infrastructure & Operations Professionals

    Report

    Report Infrastructure As Code, The Missing Element In The I&O Agenda

    Strategic Plan: The Infrastructure Transformation Playbook
    January 27, 2016 | Robert Stroud

    Infrastructure and operations (I&O) professionals have been dedicated to delivering services at lower costs and ever greater efficiency, but the business technology (BT) agenda requires innovation...

  • For Application Development & Delivery Professionals

    Report

    Report Use DevOps Practices To Create A Lean And Responsive Application Delivery Organization

    Organization: The Modern Application Delivery Playbook
    January 20, 2016 | Kurt Bittner, Amy DeMartine

    Agile practices are helping organizations deliver high-quality digital experiences that delight customers, rapidly and at lower cost. Application development and delivery (AD&D) leaders have...

  • For Infrastructure & Operations Professionals

    Report

    Report Embrace Deming's PDCA Cycle To Continuously Optimize Modern Service Delivery

    Continuous Improvement: The Modern Service Delivery Playbook
    January 8, 2016 | Amy DeMartine, Eveline Oehrlich

    Infrastructure and operations (I&O) professionals are adopting the disciplines of modern service delivery to deliver modern applications and services with the speed, quality, and agility that...

  • For Application Development & Delivery Professionals

    Report

    Report How To Build Better Software, Faster

    Assessment: The Modern Application Delivery Playbook
    January 7, 2016 | Diego Lo Giudice, Kurt Bittner

    Customers' growing expectations and increased competition mean application delivery leaders need to speed and scale their delivery across the board. Many leaders know that they need to improve but...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Fast Feedback Accelerates Software Time-To-Market

    Expedite Time-To-Market By Reducing Developer Friction
    November 18, 2015 | Michael Facemire

    There is nothing more destructive to developer productivity than context switching — moving from one development task and environment to another. Yet individual developers must do this...

  • For Infrastructure & Operations Professionals

    Report

    Report Automate I&O To Answer Digital Disruption

    Part 1 Of The Automation Manifesto Series
    August 6, 2015 | Jean-Pierre Garbani, Amy DeMartine

    Before commercial computing became the norm in enterprises, manufacturing companies implemented industrial process control solutions based on analog and then digital computers to automate processes...

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