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  • For Application Development & Delivery Professionals

    Report

    Report The Future Of Mobile Experience Development

    Vision: The Mobile App Development Playbook

    The mobile computing revolution rivals the move from monolithic systems to client-server in the 1990s. Similarly, we're seeing massive architecture changes as companies modernize the way they build...

  • For Customer Experience Professionals

    Report

    Report Executive Q&A: How To Build A Design Program

    Five B2B Execs Highlight Best Practices
    October 22, 2015 | Leah Buley

    Design has been a hot topic in business for well over a decade, ever since Ideo appeared on Nightline and BusinessWeek started dedicating ink to design thinking. But now the business world's...

  • For Enterprise Architecture Professionals

    Report

    Report The Age Of The Customer Is Shaking Up Integration Technologies And Practices

    It's Time To Renew Your Integration Strategy And Architecture
    February 19, 2015 | Henry Peyret

    Application integration, the replication of operational data and data warehouses, and integration between trading partners all have a long history. While firms have established practices to achieve...

  • For Application Development & Delivery Professionals

    Report

    Report SOA Plays An Important Role In A Telco Merger

    EE Uses SOA To Unify Business Operations Across Three Separate Brands
    September 23, 2013 | Randy Heffner

    Service-oriented architecture (SOA) strategies continue to add significant value in the industry. EE, a UK digital telecommunications company formed by merging the UK operations of T-Mobile and...

  • For Enterprise Architecture Professionals

    Report

    Report The Top Emerging Technologies To Watch: Now Through 2018

    February 7, 2013 | Brian Hopkins, Frank E. Gillett

    Emerging digital technologies are a primary driver of business evolution and disruption. Firms are grappling with an accelerating pace of business change while also trying to make IT simpler and...

  • For Application Development & Delivery Professionals

    Report

    Report Use A Reference Architecture To Speed Cross-Channel Digital Experience Delivery

    Forrester's Digital Experience Reference Architecture Balances Four Opposing Forces
    November 21, 2012 | Randy Heffner

    Four opposing forces complicate digital experience delivery: the need for speed of initial delivery and ongoing change, the need to deliver experiences that are coherent and familiar across...

  • For Application Development & Delivery Professionals

    Report

    Report How To Implement Digital Business Design

    Move Deliberately, But Carefully, Toward Forrester's Vision For The Future Of Integration
    November 8, 2012 | Randy Heffner

    Application development and delivery (AD&D) professionals need a foundation for recasting their integration strategies to meet 21st-century demands for business agility. Forrester's vision for...

  • For Application Development & Delivery Professionals

    Report

    Report KonyOne Offers A Flexible, Low-Code Platform

    Going Hands On With KonyOne Shows How Middleware Is Evolving
    August 28, 2012 | Jeffrey S. Hammond

    In the latest installment in our "hands-on mobile" series, we rebuild and deploy the simple mobile application we built last fall with the KonyOne mobile middleware platform. The KonyOne platform...

  • For Application Development & Delivery Professionals

    Report

    Report The Future Of Microsoft .NET: New Options, New Choices, New Risks

    The Emerging Windows Platform Expands On The .NET Framework
    August 24, 2012 | John R. Rymer, Jeffrey S. Hammond

    One Microsoft platform era is ending and another is beginning. The .NET era as we've known it is winding down. .NET doesn't go away — it becomes Microsoft's preferred server environment for a...

  • For Application Development & Delivery Professionals

    Report

    Report Design Mobile Apps From The Outside In

    Policy And Procedures: The Mobile App Development Playbook
    August 7, 2012 | Mike Gualtieri

    This report outlines best practices in mobile app design that application development & delivery professionals can use to design great mobile apps. Customer expectations for mobile apps have never...

  • For Application Development & Delivery Professionals

    Report

    Report Embracing The Open Web: Web Technologies You Need To Engage Your Customers, And Much More

    January 24, 2012 | Jeffrey S. Hammond, John R. Rymer

    The open Web is a culture, a community — and a set of preferred technologies for Internet applications. While HTML5 is the best known of these technologies, the open Web also includes...

  • For Application Development & Delivery Professionals

    Report

    Report Digital Experience Strategy: Follow These Three Mega Rules To Beat The Competition In 2012

    Application Development Professionals Must Become Experience Creators
    December 15, 2011 | Mike Gualtieri

    Ultimately, customers don't judge you based on how well you gather business requirements, choose development technologies, manage projects, or march through the development process — they...

  • For Application Development & Delivery Professionals

    Report

    Report Innovative Technologies Will Drive Enterprise Applications And ERP To A Bright New Future

    June 30, 2011 | Paul D. Hamerman

    In the next five years, enterprise apps will be transformed by technologies that disrupt preconceived notions about ownership and support costs, process flexibility, insight, and speed of delivery....

  • For Application Development & Delivery Professionals

    Report

    Report The Seven Qualities Of Wildly Desirable Software

    To Deliver Extraordinary Software, Design To Balance These Seven Qualities
    January 24, 2011 | Mike Gualtieri

    Great software applications seldom happen by accident: Wise design decisions are the key. Yet many application development teams only design for one, two, or three of these qualities, and others...

  • For Application Development & Delivery Professionals

    Report

    Report Trends 2011: ERP Customers Demand Better Flexibility, Cost Transparency, And Mobility

    January 11, 2011 | Paul D. Hamerman

    Enterprise applications for running your business (i.e., ERP) are evolving rapidly to enable more flexibility, better user experiences, and new deployment options offering more predictable...

  • For Enterprise Architecture Professionals

    Report

    Report Enterprise Cloud Management Capabilities Road Map

    December 22, 2010 | Galen Schreck

    Cloud computing, in all its variants, is the trend that will change your infrastructure the most. Today, public cloud is a distinct world from your data center — it involves different...

  • For Application Development & Delivery Professionals

    Report

    Report Empower BI HEROes With Self-Service Tools

    An Empowered Report
    October 26, 2010 | Boris Evelson

    In Forrester's recently published book, Empowered, Forrester Research analysts describe ways that new technologies can empower business people and make them true HEROes through individual...

  • For Application Development & Delivery Professionals

    Report

    Report Business Analysts: Seize The Opportunity To Deliver Compelling User Experiences

    Make A Big Difference To Your Organization By Focusing On Its Customers
    May 10, 2010 | Mike Gualtieri, Mary Gerush

    Is anything more important than how users experience your Web sites and software applications? If your customers can't effectively and efficiently meet their goals by using your sites and apps,...

  • For Enterprise Architecture Professionals

    Report

    Report Topic Overview: Information Architecture

    January 13, 2010 | Gene Leganza

    Information architecture (IA) is a cornerstone of enterprise architecture (EA), but 43% of the architects we surveyed either have not yet addressed this domain or have only begun to implement what...

  • For Application Development & Delivery Professionals

    Report

    Report The Top Five Changes For Application Development In 2010

    After The Recession, The New Normal Will Remain "Lean And Mean"
    January 4, 2010 | John R. Rymer, Jeffrey S. Hammond

    Niccolò Machiavelli said it best: "Never waste the opportunities created by a good crisis." Over the past year, the Great Recession has forced everyone in IT to think differently about where...

  • For Application Development & Delivery Professionals

    Report

    Report Best Practices In User Experience (UX) Design

    Design Compelling User Experiences To Wow Your Customers
    September 4, 2009 | Mike Gualtieri

    Users have great expectations when they visit your Web and mobile applications. They increasingly want an experience that's valuable, easy to use, aesthetically pleasing, and emotionally...

  • For Enterprise Architecture Professionals

    Report

    Report All Interfaces Are Not Created Equal

    Adjust Life-Cycle Management Policies To Improve Agility
    July 1, 2008 | Larry Fulton

    Conventional wisdom regarding service-oriented architecture (SOA) governance — or, more specifically, SOA service life-cycle management — would suggest that more governance is always...

  • For Customer Experience Professionals

    Report

    Report Measuring Rich Internet Applications

    February 7, 2007 | Megan Burns

    Site owners look to analytics data to help them answer key questions about the effectiveness of their rich Internet applications (RIAs). But understanding user behavior within RIAs is tricky...