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  • For Infrastructure & Operations Professionals

    Report

    Report Edge Computing: IoT Will Spawn A New Infrastructure Market

    The Internet Of Things Demands A Different Design Mindset

    Internet of things (IoT) is the latest transformational technology, extending ubiquitous connectivity and control to the physical world. The applications are limited only by our imagination and our...

  • For Infrastructure & Operations Professionals

    Report

    Report Design Your Infrastructure For Scalability

    Processes: The Infrastructure Transformation Playbook
    October 24, 2016 | Sophia I. Vargas, Robert Stroud

    As your business evolves and adds new services, regions, or customers, your infrastructure and operations (I&O) must be able to adapt and scale with no impact on performance or service quality....

  • For Infrastructure & Operations Professionals

    Report

    Report Service Design Is Your New Approach To Infrastructure

    Vision: The Infrastructure Transformation Playbook
    May 5, 2016 | Glenn O'Donnell

    Today's service complexity and sky-high end customer expectations mean that infrastructure and operations (I&O) teams must: 1) consolidate design across all infrastructure domains (silos) and 2)...

  • For Infrastructure & Operations Professionals

    Report

    Report Use An I&O Road Map To Lead I&O Into The Future

    Road Map: The I&O Transformation Playbook
    April 5, 2016 | Jean-Pierre Garbani, Richard Fichera

    Infrastructure and operations (I&O) pros must architect, implement, and operate the production engine that supports — and preferably anticipates — the business' various applications and service...

  • For Customer Experience Professionals

    Report

    Report Close The Experience Gaps With The Right Business Technology

    Closing The Experience Gaps
    December 22, 2014 | Megan Burns, John McCarthy

    Companies that want to improve customer experience will increasingly rely on technology to close gaps in performance, convenience, personalization, and trust. Forrester has created a catalog...

  • For Infrastructure & Operations Professionals

    Report

    Report Get Organized To Stop The Communications And Collaboration Infrastructure Civil War

    November 10, 2014 | Art Schoeller

    In the American Civil War, many combatants on both sides had attended the US Military Academy at West Point as cadets. The war pitted not only brother against brother but also cadet against cadet,...

  • For Infrastructure & Operations Professionals

    Report

    Report Hardware Is Dead; Long Live Software

    August 26, 2014 | Jean-Pierre Garbani

    Hardware is dead — or, more precisely, it has left center stage. Gone are the days when we debated the merits of CISC (comprehensive instruction set computer) and RISC (reduced instruction set...

  • For Infrastructure & Operations Professionals

    Report

    Report Optimize Scalable Workload-Specific Infrastructure For Customer Experiences

    New Options For Configuring Highly Scalable Systems Can Improve The ROI Of Infrastructure Investments
    August 11, 2014 | Richard Fichera

    You face the difficult task of designing the expansive and scalable infrastructure that supports many of your new customer-facing systems of engagement and their associated analytics. Do not fall...

  • For CIO Professionals

    Report

    Report Closing The Experience Gaps

    Adopt A New Experience Architecture And Philosophy To Bridge Gaps In Performance, Convenience, Personalization, And Trust
    August 7, 2014 | John McCarthy, Ted Schadler

    Improving customer experience is now the No. 1 priority of business executives. And as Forrester's revised Customer Experience Index makes clear, simply meeting needs is not enough to deliver...

  • For Enterprise Architecture Professionals

    Report

    Report Transform Banking Enterprise Architecture For Business Innovation

    Leading China-Based Banks Show How To Support Product, Operational, And Organizational Innovation
    July 21, 2014 | Charlie Dai

    The banking industry in China is transforming. Internet companies and changes to the regulatory environment are having a significant impact on this highly regulated market segment. Facing a complex...

  • For Enterprise Architecture Professionals

    Report

    Report The Foundational Architecture Roles And How They Are Changing

    Two Additional EA Roles Are Needed For Digital Businesses
    July 10, 2014 | Henry Peyret

    Forrester described six foundational architecture roles in the organization report of the enterprise architecture practice playbook, which we published June 8, 2012. Since then, Forrester has...

  • For Infrastructure & Operations Professionals

    Report

    Report Build Your Road Map To Optimize I&O's Digital Factory For Customers

    June 3, 2014 | Richard Fichera

    The data center is the firm's digital factory, and today's customer expectations are pushing it harder than ever. Infrastructure and operations (I&O) pros must confront a global optimization...

  • For Enterprise Architecture Professionals

    Report

    Report Tune Your Organization For Emerging Technology Innovation

    September 12, 2013 | Brian Hopkins

    The disruptive impact of IT has become the top concern of chief executive officers (CEOs), and chief information officers (CIOs) are shifting their priorities in response. Despite this, we find...

  • For Enterprise Architecture Professionals

    Report

    Report Emerging Technology Innovation Needs New Tools

    August 8, 2013 | Brian Hopkins

    Business leaders want to use technology to innovate and thus think technology selection is important. Meanwhile, our research suggests that many IT departments still rely on the same old methods to...

  • For Enterprise Architecture Professionals

    Report

    Report Case Study: Technology Innovation Enables Nongfu Spring To Strengthen Market Leadership

    July 1, 2013 | Charlie Dai

    It's not easy for a local Chinese company to grow to occupy the leading position in a highly competitive market segment. But Nongfu Spring did this in the bottled water manufacturing industry in...

  • For Enterprise Architecture Professionals

    Report

    Report How To Successfully Set Up IT Infrastructure For Your Business In China

    March 29, 2013 | Charlie Dai

    For the thousands of foreign companies that establish business operations in China every year, one of the first things on their to-do lists is setting up IT infrastructure, including horizontal and...

  • For Enterprise Architecture Professionals

    Report

    Report Cut Through Silos With An Agile Technology Introduction Strategy

    February 14, 2013 | Brian Hopkins

    To succeed in the digital age, enterprise architects must seize opportunities by adopting new approaches for emerging technolgy introduction. This report highlights the technology introduction and...

  • For Enterprise Architecture Professionals

    Report

    Report Develop Business-Focused And Strategic EA Organizations

    June 8, 2012 | Gene Leganza

    This report outlines the organizational structures, roles, and skills you'll need to make sure that your enterprise architecture (EA) program is strategic, business-focused, and pragmatic. Building...

  • For Enterprise Architecture Professionals

    Report

    Report Forrester's EA Maturity Assessment, Q3 2011

    July 28, 2011 | Alex Cullen, Tim DeGennaro

    Use this tool to periodically assess the maturity of your EA program relative to the expectations of your stakeholders and your target EA mission. The assessment results are displayed by EA...

  • For Enterprise Architecture Professionals

    Report

    Report Forget EA Nirvana: Assessing EA Maturity

    Use EA Archetypes To Assess Maturity And Align Effort With Expectations
    July 28, 2011 | Alex Cullen, Tim DeGennaro

    Enterprise architecture (EA) maturity models abound. Each comes with its own opinion on EA maturity, its own system for scoring it, and a single set of beliefs on the proper role of EA within a...

  • For Enterprise Architecture Professionals

    Report

    Report Planning For Cloud 2.0

    How Cloud Infrastructure-As-A-Service Will Change For The Better
    June 22, 2011 | Galen Schreck

    Cloud computing is still in its infancy, and it's already becoming clear that the first versions of infrastructure–as-a-service (IaaS) need some improvement. To plan their strategy for public...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™ For Enterprise Architecture Professionals: Infrastructure Virtualization, Q2 2011

    I/O Virtualization Enters Its Growth Phase
    May 11, 2011 | Galen Schreck

    Every major category of IT infrastructure has been endowed with some virtualization capability. Although virtualization can make your IT environment more cost-effective and agile, the underlying...

  • For Enterprise Architecture Professionals

    Report

    Report Branch Office Infrastructure Capabilities Road Map

    March 11, 2011 | Galen Schreck

    It is possible to greatly reduce the complexity of your branch office infrastructure, thanks to cheaper bandwidth, desktop virtualization, and cloud computing technologies such as...

  • For Enterprise Architecture Professionals

    Report

    Report Which Technology Trends Will Affect Your Infrastructure Architecture

    EAs Should Track The Impact Of Technology Change To Their Infrastructure
    February 10, 2011 | Galen Schreck

    Enterprise architects should track key infrastructure technology trends in end user computing, servers, networking, and storage to identify the areas of greatest technology volatility that will...

  • For Application Development & Delivery Professionals

    Report

    Report Updated 2010: The Pillars Of Enterprise Architecture Terminology

    Understand And Communicate The Broad Structure Of EA
    December 31, 2010 | Randy Heffner

    Since Forrester originally published this report in 2002, little has changed in the overall structure of enterprise architecture (EA), but business architecture practices are considerably more...