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  • Capability Road Map

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  • For Infrastructure & Operations Professionals

    Report Use An I&O Road Map To Lead I&O Into The Future

    Road Map: The I&O Transformation Playbook

    Infrastructure and operations (I&O) pros must architect, implement, and operate the production engine that supports — and preferably anticipates — the business' various applications and service...

  • For Enterprise Architecture Professionals

    Report Customer-Centric Companies Need Living Road Maps

    Road Map: The Strategic Planning And Portfolio Playbook
    March 29, 2016 | Gordon Barnett, Margo Visitacion

    As customer experience dominates business' strategic thinking, firms must efficiently coordinate their prioritized objectives, investment plans, and budgets to achieve outcomes while managing...

  • For CIO Professionals

    Report Embark On Your Road Map To BT Leadership

    Road Map: The Business Technology Agenda Playbook
    March 15, 2016 | Bobby Cameron

    Organizations that transition from the age of information to the age of the customer will be the leaders in their markets. To make the BT transition, CIOs need to take stock of the technology...

  • For Enterprise Architecture Professionals

    Report Four Steps To Build A Best Practice BA Road Map

    Road Map: The Business Architecture Playbook
    March 15, 2016 | Gordon Barnett

    As firms become customer-obsessed, effective business architecture (BA) practice becomes essential. However, too often, business-focused enterprise architecture (EA) professionals struggle to...

  • For Enterprise Architecture Professionals

    Report Stretch Your Data Management Capabilities

    Continuous Improvement: The Data Management Playbook
    February 22, 2016 | Brian Hopkins

    Firms face an enormous data management challenge: how to act on data and insights to service increasingly powerful customers and out-maneuver disruptive competitors. Architects once had time to...

  • For Application Development & Delivery Professionals

    Report Take Two Technology Roads To Digital Experience Success

    Road Map: The Digital Experience Delivery Playbook
    February 1, 2016 | Ted Schadler

    Once you have a strategy to prioritize digital interactions and have assessed the business impact of each investment, it's time to plan your technology road map. You must pursue two paths...

  • For Application Development & Delivery Professionals

    Report Five Steps To Craft Your Road Map To BPM Excellence

    Road Map: The Business Process Management Playbook
    January 28, 2016 | Clay Richardson

    This report outlines the road map stage of Forrester's playbook for building and managing enterprisewide business process management (BPM) programs. For those chartering a BPM effort, aligning the...

  • For Enterprise Architecture Professionals

    Report Create A Road Map For A Real-Time, Agile, Self-Service Data Platform

    Road Map: The Data Management Playbook
    December 16, 2015 | Michele Goetz, Noel Yuhanna

    Data bottlenecks create business bottlenecks. The days of provisioning data to simply meet the requirements of systems of record are over. Business stakeholders at the executive and...

  • For Enterprise Architecture Professionals

    Report Let The Adjacent Possible Guide Your Information Strategy

    Strategic Plan: The Information Strategy And Architecture Playbook
    December 7, 2015 | Gene Leganza

    A new era of information agility is upon us, but many organizations have immature information management capabilities and are not in a position to jump on the business' newfound craving for...

  • For Enterprise Architecture Professionals

    Report ECM Road Maps Are Due For A Refresh: Chart Your Path To The Business Technology Agenda

    Road Map: The Enterprise Content Management Playbook
    December 4, 2015 | Cheryl McKinnon

    As organizations strive for growth and customer centricity, enterprise architecture (EA) pros will play a key orchestration role to streamline technology investments in order to better align to...

  • For Application Development & Delivery Professionals

    Report Create A Business Applications Road Map For The Digital Age

    Road Map: The Business Applications Playbook
    November 12, 2015 | Paul D. Hamerman

    This report provides a road map for business applications strategy that can help application development and delivery (AD&D) professionals maintain a viable set of business applications for the...

  • For Enterprise Architecture Professionals

    Report Map Your Way To Your Information Strategy's Business Outcomes

    Road Map: The Information Strategy And Architecture Playbook
    November 10, 2015 | Gene Leganza

    One of the most difficult aspects of an information architecture (IA) practice is engaging stakeholders to buy into your strategy and contribute to your architecture development. The architect's...

  • For Infrastructure & Operations Professionals

    Report Build Your Workforce Enablement Strategic Plan

    Strategic Plan: The Workforce Enablement Playbook For 2015
    November 6, 2015 | David K. Johnson

    Few areas of technology are as fundamental to customer interaction and business execution as the devices and software that employees use. But chances are your firm and your executive colleagues...

  • For Enterprise Architecture Professionals

    Report Map Your Plan To EA Impact And Value

    Road Map: The EA Practice Playbook
    October 27, 2015 | Alex Cullen

    Enterprise architecture (EA) programs too often are pulled in multiple directions and struggle to create a clear identity for the value they can deliver. High-performance EA uses a program strategy...

  • For Enterprise Architecture Professionals

    Report Build Your Strategy To Transform EA

    Strategic Plan: The EA Practice Playbook
    September 21, 2015 | Alex Cullen

    Many enterprise architecture (EA) teams strive to be more business-focused and strategically engaged — what Forrester refers to as high-performance EA. But getting there isn't easy. It may...

  • For Enterprise Architecture Professionals

    Report Brief: Business Services Must Be A Central Artifact For EA

    Use Business Service Reference Models To Support Digital Transformation
    September 10, 2015 | Henry Peyret

    "Business services" is a much-used term within technology management to describe how technology components are assembled to provide an outcome. Unfortunately, everyone defines and documents...

  • For Application Development & Delivery Professionals

    Report Map The Way To Your CRM Business Outcomes

    Road Map: The CRM Playbook For 2015
    September 4, 2015 | Kate Leggett

    When application development and delivery (AD&D) professionals create a customer relationship management (CRM) road map, they need to evaluate alternative CRM tactics, identify and leverage...

  • For Enterprise Architecture Professionals

    Report Understand EA Stakeholders And Their Needs

    Stakeholder Needs: The EA Practice Playbook
    September 3, 2015 | Alex Cullen

    As firms adapt to the age of the customer, enterprise architecture (EA) organizations are engaging more at the front end of the business, with new stakeholders in sales, marketing, and product...

  • For Application Development & Delivery Professionals

    Report Avoid A "One Size Fits All" Approach To Process Innovation

    Policy And Procedures: The Business Process Management Playbook
    September 2, 2015 | Clay Richardson

    This report outlines the critical methods and techniques for driving business process innovation. We have designed it to help you evaluate and identify a comprehensive framework of techniques,...

  • For Application Development & Delivery Professionals

    Report Define Your CRM Plan

    Strategic Plan: The CRM Playbook
    August 25, 2015 | Kate Leggett

    To avoid wasting time and effort on ill-conceived CRM initiatives, you keep a laser focus on creating business value. Sound planning for CRM requires application development and delivery (AD&D)...

  • For Enterprise Architecture Professionals

    Report EA Capabilities Must Change To Accelerate The BT Agenda

    August 13, 2015 | Alex Cullen

    As business focus expands beyond cost to growth and beyond internal efficiencies to customer engagement, technology management leaders are expanding their agenda. To their traditional focus on...

  • For eBusiness & Channel Strategy Professionals

    Report Paving The Path To Omnichannel Fulfillment

    Road Map: The Omnichannel Commerce Playbook
    July 27, 2015 | Brendan Witcher

    Omnichannel fulfillment programs have topped eBusiness priority lists for a number of years. And while there is no doubt that retailers understand the omnichannel mandate, many are unsure of where...

  • For Enterprise Architecture Professionals

    Report Increase Business Architecture Value With Next-Generation Business Capability Modeling

    Use Capability Networks To Bring Your Business Capabilities To Life
    July 2, 2015 | Gordon Barnett

    Many enterprise architecture (EA) professionals struggle to bind business strategy with change initiatives and portfolio prioritization. At the same time, business architecture (BA) professionals...

  • For Enterprise Architecture Professionals

    Report Streamlined Processes Are The Foundation Of Effective And Agile EA

    Processes: The EA Practice Playbook
    May 7, 2015 | Alex Cullen

    Delivering technology solutions to your business is complicated, involving many stakeholders, processes, and deliverables. Enterprise architects often struggle to deliver value to stakeholders...

  • For Enterprise Architecture Professionals

    Report Drive Information Strategy Performance Management With Capability Models

    Performance Management: The Information Strategy And Architecture Playbook
    March 26, 2015 | Gene Leganza

    As capability maps become the prevailing form for modeling business architectures, capability-based planning has become an effective practice to map organizations' general path forward. Performance...