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  • Collaboration Platforms

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  • For B2B Marketing Professionals

    Report

    Report Forrester Data Global Business Technographics® Applications and Collaboration Workforce Survey, 2016: Overview

    A Business Technographics Presentation
    March 29, 2017 | Phillip Hannafin

    This report is an overview of the Forrester Data Global Business Technographics® Applications And Collaboration Workforce Survey, 2016. It analyzes broad patterns among information workers...

  • For Application Development & Delivery Professionals

    Report

    Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy

    Tools And Technology: The Enterprise Collaboration Playbook
    February 15, 2017 | Art Schoeller, Rob Koplowitz

    Many organizations are making a fundamental bet on enterprise collaboration, linking the various roles in the customer experience ecosystem to the effectiveness of knowledge workers a competitive...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Enterprise Collaboration, Q4 2016

    The Nine Providers That Matter Most And How They Stack Up
    December 7, 2016 | Craig Le Clair

    AD&D pros looking to update their technology to meet new business demands often ask us about enterprise collaboration. Innovative capabilities for group messaging, document collaboration, and...

  • For CIO Professionals

    Report

    Report Use ThinkTank To Overcome Group Problem-Solving Limits

    CIOs Can Learn From Consultancies To Use Collaboration Tools To Great Effect
    October 21, 2016 | Marc Cecere

    Large, geographically distributed consulting projects incur high coordination and administrative costs and limit the number of clients who can actively participate. Furthermore, dysfunctional...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise Collaborative Work Management, Q4 2016

    The 13 Providers That Matter Most And How They Stack Up
    October 17, 2016 | Margo Visitacion

    In our 25-criteria evaluation of enterprise collaborative work management (CWM) providers, we identified the 13 most significant ones — Asana, Atlassian, Clarizen, Huddle, LeanKit, LiquidPlanner,...

  • For Customer Experience Professionals

    Report

    Report How To Spur Collaboration Across Your Customer Experience Ecosystem

    April 11, 2016 | TJ Keitt

    Customer experience (CX) ecosystems thrive on information-fueled collaborations. But the volume of data and the number of people involved in these interactions create barriers to effective...

  • For Application Development & Delivery Professionals

    Report

    Report Gain A Competitive Advantage Through Enterprise Collaboration

    Executive Overview: The Enterprise Collaboration Playbook
    March 4, 2016 | Art Schoeller

    Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration strategy empowers employees and connects...

  • For Application Development & Delivery Professionals

    Report

    Report Seven New Buying Patterns Reshape The 2017 Enterprise Collaboration Market

    Landscape: The Enterprise Collaboration Playbook
    March 4, 2016 | Craig Le Clair

    The enterprise collaboration (EC) landscape is rife with innovative products that begin with a narrow feature set (e.g., Box for document collaboration or Slack for group messaging). Viral growth...

  • For Application Development & Delivery Professionals

    Report

    Report Organizing For Success In Collaboration

    Organization: The Enterprise Collaboration Playbook
    March 4, 2016 | Art Schoeller

    Too often, technology leaders approach staffing for collaboration as they would other technology management-led projects. Application development and delivery (AD&D) leaders must establish...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Document-Centric Collaboration, Q4 2015

    Know Your Users' Top Priorities When Assessing A Crowded Market
    October 2, 2015 | Cheryl McKinnon

    Documents encapsulate the knowledge and decisions that information workers use to accomplish their goals. Collaboration -- with peers, customers, partners, and trusted external experts -- is...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Collaborative Work Management For The Enterprise

    Serving Customers Requires Tools That Work The Way Users Work
    August 28, 2015 | Margo Visitacion

    When the customer is the central focus of a company's strategy, its employees must work together more efficiently. Every day, employees focus their activities on helping their companies win, serve,...

  • For CIO Professionals

    Report

    Report Resolving The Collaboration Paradox

    Employee Collaboration Platforms Receive An Injection Of Automation
    June 26, 2015 | Nigel Fenwick

    The success of any collaboration platform depends, in part, on the ability of the system to enable employees with a problem to connect with employees who can solve that specific problem. But so...

  • For Infrastructure & Operations Professionals

    Report

    Report Accelerate Product Design With Digital Workspaces For 3D Visualization

    Recent Innovations In Graphics Hardware And Digital Workspace Technologies Improve Coordination Across Distributed Design Teams
    June 4, 2015 | David K. Johnson

    There are few things more fundamental to the competitiveness of your business than the way engineers design and develop products. 3D product design, visualization, and life-cycle management...

  • For Application Development & Delivery Professionals

    Report

    Report SharePoint's Future: Engagement Workplaces For Customer Operations

    SharePoint's Days As A Broad Middleware Suite Are Over
    May 7, 2015 | John R. Rymer

    It's time for enterprise customers to narrow their expectations of SharePoint; some should reduce SharePoint's role in their application strategies. Once a server suite addressing six major...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Customer-Centric BPM Technology, Q4 2014

    December 22, 2014 | Clay Richardson

    The shift to customer centricity has disrupted an aging business process management (BPM) software market with deep roots in the back office and a mixed track record for driving efficiency and...

  • For Application Development & Delivery Professionals

    Report

    Report Shift Your Expectations Of SharePoint

    December 12, 2014 | Rob Koplowitz, John R. Rymer

    This data chart details the full results of Forrester's Q3 2014 Global SharePoint Usage Online Survey. The results show that Microsoft's drive to move SharePoint users to the cloud is working, but...

  • For Infrastructure & Operations Professionals

    Report

    Report What You Need In A Mobile Collaboration App

    Forrester's Guide For Assessing Cloud Collaboration Vendors' Preparedness For The Mobile Mind Shift
    December 10, 2014 | TJ Keitt, Christian Kane

    Helping an increasingly mobile workforce work with customers has been a catalyst for many Forrester clients to move toward cloud collaboration technologies like Box and Google Apps. However, to...

  • For Infrastructure & Operations Professionals

    Report

    Report Get Organized To Stop The Communications And Collaboration Infrastructure Civil War

    November 10, 2014 | Art Schoeller

    In the American Civil War, many combatants on both sides had attended the US Military Academy at West Point as cadets. The war pitted not only brother against brother but also cadet against cadet,...

  • For Application Development & Delivery Professionals

    Report

    Report Whiteboard Applications Meld Presentation With Collaboration

    The Resurgence Of Software And Hardware To Create Natural Interaction Using Large Touchscreens And Infinite Whiteboards
    July 24, 2014 | Philipp Karcher

    PowerPoint is a valuable tool, but tends to be overused and sometimes is just not the right tool for the job. When presentation meets collaboration, whiteboard applications may provide a far more...

  • For Customer Experience Professionals

    Report

    Report Case Study: Health Leads Builds A New Customer Experience Ecosystem

    Health Leads Marries Customer And Resource Databases With Social Technologies To Address Patients' Socioeconomic Issues
    July 2, 2014 | TJ Keitt

    Health Leads is a Massachusetts-based nonprofit that seeks to improve healthcare for low-income communities. To this end, Health Leads deploys 1,000 college student Advocates to help patients in...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: On-Premises Unified Communications And Collaboration, Q2 2014

    The 11 Providers That Matter Most And How They Stack Up
    June 26, 2014 | Christopher Voce, Art Schoeller

    In Forrester's 29-criteria evaluation of enterprise on-premises unified communications and collaboration (UC&C) solutions vendors, we identified the 11 most significant providers — Aastra...

  • For Customer Experience Professionals

    Report

    Report Case Study: Red Robin Builds An Agile Customer-Centric Culture With Yammer

    The Restaurant Uses Social Tools To Engage Employees And Accelerate Innovations That Customers Crave
    June 20, 2014 | TJ Keitt

    Red Robin Gourmet Burgers, a US restaurant chain, competes in a crowded market where customer tastes change rapidly. As such, the company must build an organization that can quickly change its...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Enterprise Social Platforms, Q2 2014

    The 13 Providers That Matter Most And How They Stack Up
    June 5, 2014 | Rob Koplowitz

    In Forrester's 65-criteria evaluation of enterprise social platform vendors, we identified the 13 most significant solution providers — Atlassian, blueKiwi, IBM, Jive, Microsoft, Neudesic,...

  • For Application Development & Delivery Professionals

    Report

    Report Microsoft Ascending

    In First 100 Days, Nadella's Team Shifts To A More Open And Aggressive Posture

    When Microsoft named Satya Nadella the third CEO in its history this past February, we posited 10 questions he needed to answer to ensure Microsoft's future relevance to enterprises. As Nadella's...

  • For Infrastructure & Operations Professionals

    Report

    Report Five Trends To Help You Enable Collaboration In Context

    Generating ROI By Delivering Value To Users And Customers
    May 21, 2014 | Art Schoeller

    Unified communications and collaboration (UC&C) solutions have been evolving from science experiments to useful business tools for a decade. Communications-enabled collaboration experiences allow...

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