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The Enterprise Collaboration Playbook For 2017

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration strategy engages employees and connects...

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  • For Infrastructure & Operations Professionals

    Report

    Report Predictions 2018: Cloud Computing Accelerates Enterprise Transformation Everywhere

    New Private Cloud Options And Even More Public Cloud And SaaS Innovations Will Power Enterprise Transformation In 2018

    After a decade of powering digital transformation in small and medium-size businesses, cloud computing has quickly become a must-have enterprise technology. Cloud's impact has been global, yet...

  • For Application Development & Delivery Professionals

    Report

    Report Implement Essential Change Management Practices To Improve Digital Experience Delivery

    Continuous Improvement: The Digital Experience Delivery Playbook
    October 11, 2017 | Danielle Jessee, Mark Grannan

    So, you've finished your first major digital experience delivery project: You've launched the app, modernized the website, and integrated your digital experience technologies. Now, you must create...

  • For Application Development & Delivery Professionals

    Report

    Report Collaboration Success Hinges On Effective Change Management

    Continuous Improvement: The Enterprise Collaboration Playbook
    July 25, 2017 | Art Schoeller

    For two decades, companies have introduced new and potentially better tools to help employees collaborate, only to see tepid adoption. In the past several years, employees have begun to...

  • For Application Development & Delivery Professionals

    Report

    Report Develop A Training Plan For The New Digital Business Analyst Role

    Business Analysts Must Master Seven Key Skills To Become Digital Business Analysts
    January 13, 2017 | Somak Roy

    The business analyst (BA) role is changing in response to the digital business imperative. But most BAs still focus on the traditional approach of eliciting requirements through process modeling....

  • For Application Development & Delivery Professionals

    Report

    Report Invest In The Next-Generation Technology Skills Required For Digital Business

    Data Science, Design Thinking, And Product Management Head The List
    December 9, 2016 | Claire Schooley

    The process of digital business transformation requires people who have a curious and creative mindset, embrace challenges, and engage in continuous learning. This report presents an overview of...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Learning And Performance Management, Q4 2016

    The Nine Providers That Matter Most And How They Stack Up
    December 2, 2016 | Claire Schooley

    In our 34-criteria evaluation of learning and performance management providers, we identified the nine most significant ones — Cornerstone OnDemand, Halogen Software, Haufe, PageUp, PeopleFluent,...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Standalone Learning Management System Vendors

    The 21 Most Prominent Vendors In The Standalone LMS Market
    September 15, 2016 | Claire Schooley

    Learning management systems (LMSes) are the technology that manages corporate eLearning around the globe. Forrester estimates that the LMS market currently exceeds $3 billion. This market is...

  • For Application Development & Delivery Professionals

    Report

    Report Use HR People Analytics To Drive Business Results

    New Analytics Tools Help The Business Make Important People Decisions
    August 5, 2016 | Claire Schooley

    Human resources (HR) departments typically face challenges in asking the right workforce questions, finding reliable data, analyzing metrics, and presenting results to the business in a simple yet...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: The Extended Sales Force Automation Ecosystem, Q2 2016

    May 31, 2016 | John Bruno

    Buyers are attracted to sales force automation (SFA) software for its merits around providing consistent processes and transparency into activities, but these tools have done little to enhance the...

  • For Application Development & Delivery Professionals

    Report

    Report How To Select A Learning Management System

    Follow Five Steps To Select The Best LMS For Your Company
    May 31, 2016 | Claire Schooley

    Learning management systems (LMSes) are changing as new learning approaches emerge. Flexibility, scalability, and usability are major considerations in selection. Evaluate vendors on SaaS...

  • For Application Development & Delivery Professionals

    Report

    Report Updating Learning For The Next-Generation Workforce

    Shorten Content, Update Technology, And Explore New Vendors To Support New Learning Requirements
    May 4, 2016 | Claire Schooley

    Your workforce increasingly expects shorter learning content that they can access when they need it. They learn not just from assigned corporate courses, but also from informal activities, peer...

  • For Application Development & Delivery Professionals

    Report

    Report Use Digital Technologies To Improve Employee Engagement

    Drive Growth And Customer Engagement With An Engaged Workforce
    April 19, 2016 | Claire Schooley, Paul D. Hamerman

    US worker engagement has been less than one-third for 15 years, and the numbers are even lower globally. Employee engagement is now, more than ever, a top corporate priority, with the goal of...

  • For Application Development & Delivery Professionals

    Report

    Report Update Your Learning Strategy Using Digital Tools

    Use Technology To Engage Millennials As Well As Older Workers
    April 7, 2016 | Claire Schooley

    Learning leaders must update their learning strategy to meet the expectations of today's tech-savvy workers. This report outlines the approaches that are gaining traction. Aided by the advice of...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: People And Talent Technology, Q1 2016

    HR Process Disruption Creates New Innovation Opportunities For Startups And Incumbents
    January 28, 2016 | Paul D. Hamerman, Claire Schooley

    Organizations need a variety of technology solutions to attract, retain, and engage their people. Forrester has identified the 20 most important people and talent technology solution categories...

  • For Customer Experience Professionals

    Report

    Report Case Study: Unlock Design Thinking Skills With A Practical Training Program

    The National University Of Singapore Leads In Asia Pacific With A Pragmatic Design Thinking Curriculum
    January 22, 2016 | Ryan Hart

    A growing number of companies in Asia Pacific are organizing around customer experience (CX) functions and adopting design thinking principles to drive customer-centric transformations, but most...

  • For Application Development & Delivery Professionals

    Report

    Report The Future Of Learning Management Is Personalization

    Personalized Learning Experiences, Analytics, And Curated Content Are Front And Center In The Future LMS
    December 17, 2015 | Claire Schooley

    The future learning management system (LMS) will be part of employees' daily life. Whether they wish to find a short chunk of learning needed to do work, collaborate on a project, or determine the...

  • For Application Development & Delivery Professionals

    Report

    Report Mobile Is Ubiquitous Today — But Why Not For Learning?

    October 13, 2015 | Claire Schooley

    Mobile devices are everywhere. People use them to send an email or text, read the morning news, or share a solution to a problem on an internal social network. But with all of this mobile usage,...

  • For Application Development & Delivery Professionals

    Report

    Report Embrace Technology-Based Mentoring For Employee Engagement, Growth, And Retention

    Digital Businesses Enable Mentoring Across The Enterprise
    May 11, 2015 | Claire Schooley

    Digital technology changes the mentoring paradigm. No longer is mentoring limited to face-to-face interactions. Rather, digital enables quality online discussions among mentors and mentees located...

  • For Sales Enablement Professionals

    Report

    Report Overhaul Sales Training To Win And Retain More Customers

    Replace 20th-Century Training With Modern Sales Learning Methods And Technology
    March 5, 2015 | Mark Lindwall

    Digitally empowered buyers are a growing force in the age of the customer, putting pressure on B2B salespeople to learn and use new competencies in order to continue winning sales. Sales enablement...

  • For Application Development & Delivery Professionals

    Report

    Report Engage Customers, Channel Partners, And Associations In Extended Enterprise Learning

    Engage Your Stakeholder Ecosystem With Learning Experiences
    February 19, 2015 | Claire Schooley

    In the age of the customer, application development and delivery (AD&D) professionals can provide the technology expertise that creates rich learning opportunities for your customers, channels, and...

  • For CIO Professionals

    Report

    Report To Stay Competitive, Nurture A Culture Of Innovation

    February 12, 2015 | Claire Schooley, Bobby Cameron

    Companies that don't innovate risk becoming marginalized, and CIOs are often expected to help accelerate innovation within their firms. The key to success in this role is creating and sustaining an...

  • For Customer Experience Professionals

    Report

    Report Brief: Who Needs CX Certifications?

    Nice-To-Have Rather Than Essential CX Learning Programs
    December 17, 2014 | Samuel Stern

    In the age of the customer — when companies only win by being customer-obsessed and delivering exceptional experiences — customer experience (CX) will mature into a full-fledged profession. But the...

  • For Application Development & Delivery Professionals

    Report

    Report Create A Learning Culture To Jumpstart Employee Development

    Good Content Won't Make The Cut Without A Supportive Environment
    December 16, 2014 | Claire Schooley

    Employee learning is an expected component of most corporate organizational development programs, either as classroom learning or a blend of classroom and online courses. But organizations are slow...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: People And Talent Applications Will Promote Engagement And Performance In 2015

    December 11, 2014 | Paul D. Hamerman, Claire Schooley

    Processes and strategies for people and talent are evolving quickly as companies learn how to harness disruptive new technologies. A decade ago, companies viewed their people and talent management...

  • For Application Development & Delivery Professionals

    Report

    Report Learning Technologies Engage Employees, Customers, And Channel Partners

    How To Apply Major Learning Technologies In Your Blended Learning Strategy
    September 10, 2014 | Claire Schooley

    Research studies show that online learning is as effective — and in some cases more effective — than classroom learning. Technology enables fast, efficient learning and allows for in-depth analysis...

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