95 results in Reports
Sort by:
Refine
  • Video & Teleconferencing

Search Results

  • For Application Development & Delivery Professionals

    Report

    Report Enterprise Video's Future Aligns With Customer Obsession

    Your Employees Expect Video, So Use It To Engage Them
    March 2, 2017 | Nick Barber

    Enterprises can meet employees' consumer-level expectations around video and support a customer-obsessed culture at the same time. Enterprise video strategies include a mix of live and on-demand...

  • For Infrastructure & Operations Professionals

    Report

    Report Breakout Vendors: Workplace Technology Innovation

    Three Innovative Workplace Tech Vendors Boost Employee Productivity And Customer Satisfaction
    February 10, 2017 | Andrew Hewitt

    Infrastructure and operations (I&O) leaders responsible for workforce experience and technology increasingly think of buildings and the technologies within them not just as places to do work but as...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Start Your Videoconferences On Time

    October 24, 2016 | Nick Barber

    Videoconferencing (VC) has become a key tool for firms wishing to break down silos between teams as they change their operating models to become more customer-obsessed. But employees frequently...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Now You See Me — Video Chat Improves The Customer Experience

    Well-Targeted Video Chat Drives Revenue, Improves Efficiency, And Increases Customer Satisfaction
    September 15, 2016 | Nick Barber, Art Schoeller

    Live video chat for customer service drives ROI, decreases dispute-resolution time, and increases customer satisfaction for business-to-business and business-to-consumer firms. With broader...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Videoconferencing Platforms

    Videoconferencing Becomes Key To Collaboration And Employee Experience
    September 2, 2016 | Nick Barber

    The days when executives held the keys to the boardroom that housed the high-end videoconferencing (VC) system are no more. Now enterprises can improve employee experiences by deploying VC to their...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Don't Ignore 4K Like You Did 3D

    4K Streaming Will Become The Norm, So Start Planning Now
    April 15, 2016 | Nick Barber

    4K isn't just a marketing play to sell more displays like 3D was. This next-generation format delivers higher resolution and crisper images, and it will eventually become the standard for all...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: How Financial Services Firms Use Video To Transform Customer Experiences

    Online Video And Chat Prove Increasingly Important
    May 7, 2015 | Art Schoeller

    In the age of the customer, trust and transparency are critical for banks, investment management firms, and insurance providers. With the growth of online and mobile banking, online video and video...

  • For Application Development & Delivery Professionals

    Report

    Report Top 10 Strategies To Successfully Implement Video Platforms And Webcasting

    Lessons Learned From Forrester Wave™ Evaluation Customer References
    March 10, 2015 | Philipp Karcher

    Firms buy video platforms and webcasting solutions in order to make video creation and consumption easily accessible throughout their organization. But they often flounder with implementations. To...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Enterprise Video Platforms And Webcasting, Q1 2015

    Choose From Solutions For Presenting Live Or Publishing Video On Demand To Internal Or External Audiences
    February 3, 2015 | Philipp Karcher

    In Forrester's 24-criteria evaluation of enterprise video platform and webcasting vendors, we identified the 16 most significant providers — BrightTalk, Cisco, InXpo, Kaltura, Kontiki, Kulu...

  • For B2B Marketing Professionals

    Report

    Report Improve Sales Hiring With Better Use Of Technology And Analytics

    December 18, 2014 | Mark Lindwall

    To keep pace with the growing expectations of executive decision-makers and other people involved in buying business products and services, sales enablement professionals must improve their...

  • For Infrastructure & Operations Professionals

    Report

    Report Get Organized To Stop The Communications And Collaboration Infrastructure Civil War

    November 10, 2014 | Art Schoeller

    In the American Civil War, many combatants on both sides had attended the US Military Academy at West Point as cadets. The war pitted not only brother against brother but also cadet against cadet,...

  • For Application Development & Delivery Professionals

    Report

    Report Choose Video-As-A-Service For Customer Collaboration, Mobile Connectivity, And Agility

    Enterprises Start To Replace Video Infrastructure With Cloud Services
    September 23, 2014 | Philipp Karcher

    Although skepticism still abounds over the scalability and total cost of ownership (TCO) of video-as-a-service (VaaS) offerings, more than a third of videoconferencing managers would prefer a cloud...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Videoconferencing Infrastructure And Cloud Services, Q3 2014

    Cisco And Polycom Lead, Followed By Vidyo, Avaya, Blue Jeans, And Lifesize
    July 22, 2014 | Philipp Karcher

    In Forrester's 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco...

  • For CIO Professionals

    Report

    Report Pick The Right Webcasting Tool To Drive Customer Or Employee Engagement

    May 21, 2014 | Philipp Karcher

    Between webcasting, webconferencing, and videoconferencing tools, the market for delivering slide presentations to a live audience is full of substitutes. Different products vary in their...

  • For CIO Professionals

    Report

    Report Forrester's Videoconferencing Strategy Framework

    February 14, 2014 | Philipp Karcher

    The business value of videoconferencing is changing as organizations move beyond justifying the technology based on travel avoidance to enhancing collaboration and improving business outcomes. As...

  • For CIO Professionals

    Report

    Report How Smart Companies Take Advantage Of Smart Meeting-Room Technology

    New Tools Optimize Meeting-Room Utilization And Promote Effective Collaboration
    February 3, 2014 | Philipp Karcher

    In a world of smartphones, smart cars, smart buildings, and smart cities, how do touchscreen, mobile, sensor, big data, and other smart technologies apply to the conference room? Although...

  • For CIO Professionals

    Report

    Report Best Practices When Evaluating Software For Online Meetings

    Lessons Learned From Client Reference Interviews
    November 4, 2013 | Philipp Karcher

    Forrester recently completed two Forrester Wave™ evaluations of the leading products for webconferencing and desktop videoconferencing. As part of these evaluations, we interviewed more than...

  • For CIO Professionals

    Report

    Report Mind The Tech Expectations Gap: Make Technology Integral To Company Culture

    October 17, 2013 | Jennifer Belissent, Ph.D.

    "Happy employees make happy customers" or so the saying goes. Employee satisfaction and engagement are correlated to business outcomes. Finding the right employees, providing them with the tools...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Desktop Videoconferencing, Q3 2013

    Microsoft Leads, Followed By Avaya, Cisco Systems, And Vidyo
    September 13, 2013 | Philipp Karcher

    There are four major categories of desktop videoconferencing solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing. In Forrester's 60-criteria...

  • For CIO Professionals

    Report

    Report Enable Workplaces Of The Future, Now!

    Flexible Work And Cowork Redefine Workplace Diversity
    May 14, 2013 | Jennifer Belissent, Ph.D.

    If you haven't heard the latest office gossip, you might want to figure out why. As workers increasingly work from home, a coffee shop, a public library, the train, or one of the new coworking...

  • For CIO Professionals

    Report

    Report The Gottas And Gotchas Of Selecting And Deploying A Video Platform

    Lessons Learned From Client Reference Interviews
    April 9, 2013 | Philipp Karcher

    Deploying a video publishing platform can be as simple as a credit card transaction if you're just looking for a software-as-a-service (SaaS) solution with turnkey functionality. However, many...

  • For CIO Professionals

    Report

    Report Rich Communication Services Can Unlock The Value Of Systems Of Engagement

    The Joyn Initiative Will Help Evolve Engagement Strategies
    April 9, 2013 | Dan Bieler

    As companies evolve their strategies to embrace systems of engagement, CIOs are likely to benefit from the emergence of a new major social media communications platform, rich communication services...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Online Video Platforms, Q1 2013

    Kaltura Joins Leaders Brightcove And Ooyala In A Maturing Market
    March 8, 2013 | Philipp Karcher

    Video is integral to many consumer-facing websites, not just from traditional media providers but from brands, companies, and organizations without a history of content creation. In Forrester's...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Video Platforms For The Enterprise, Q1 2013

    Kaltura, Qumu, And Polycom Lead The Video Publishing Platform Pack
    March 8, 2013 | Philipp Karcher

    Enterprises looking to deliver video communications to employees continue to use solutions for webcasting and YouTube-like video portals. In Forrester's 23-criteria evaluation of enterprise video...

  • For Infrastructure & Operations Professionals

    Report

    Report Continually Improve Business Meetings With Better Process And Technology

    If You're Not Planning Your Meetings, You're Planning To Fail
    March 6, 2013 | Henry Dewing

    With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

Content categories

Refine your results

Date Range

Primary Role

Methodology

Industry

Market Imperatives

Region

Vendor

Analyst